Fifth Third Bank & ATM 8th Ave S, Nashville

Branch manager who opened my account told me one thing, then was transferred to another branch/company. New branch manager Veronica Rojo took his place (maybe temporarily) and did not uphold the agreements about overdraft fees. My account got into the negative and I was told by Veronica that they will not put my account on hold. I needed my account on hold so I would not incur any more extended overdraft fees as I was paying off the balance (was only -$140). I was told by Veronica that she cannot place my account on hold and cannot refund any of the $25 extended overdraft fees because I had “reached my limit on overdraft forgiveness” when I know for a fact the last branch manager would have waived at least a couple of the fees as I am a financially struggling full time student. I then asked Veronica what would happen if I lost my debit card. She stated she would then put my account on hold! ??? Can someone make that make sense? “So if I lie and say I lost my debit card this would solve my problem?” Veronica then proceeds to bring up “ethics” and try to preach to me about how that would be wrong. Over a few $25 overdraft charges. Absolutely ridiculous. STAY away from ANY 5/3 bank that is being managed by Veronica Rojo, she will not work with you or give any leniency if you are a 5/3 client. I will be closing my 5/3 account ASAP solely because of her.