Fifth Third Bank & ATM Center Rd, Brunswick

I'm changing my one star review to a five-star review due to Scott and Scott alone they should promote Scott to manager and get rid of the other lady. Scott is the best he is kind and efficient and he doesn't talk about people behind their backs. He does what he can within reasonable means for any customer even the difficult ones.

Today, I had the opportunity to visit this bank. Being new to the area I drove thrue the drive through to cash a check given to me drawn on this bank. Not being a customer I was asked to come inside since I am not a customer of theres. I recently had surgery on both feet and still have difficulty walking upon entering I am asked if I wish to open an account with them. I inform them no I am not interested. So, after telling them I am not interested they inform me that the charge for me to cash a check drawn on there bank would cost me $62.I asked to speak to management and spoke to a over weight guy named guy named Alex who spoke down to me for choosing to not bank with this bank. This is exactly why, the customer service skills are terrible of the management of this bank. This individual then tried to imply I threatened a bank customer, when I asked him to speak louder an repeat it in which he did not, he all the sudden became bashful and shy. This bank will never receive another dime of mine!!

Never an issue with Fifth Third Bank. Everyone there always so nice and have helped me with any problems I had which were of my own doing. Been with this bank for years. Awesome Bank

Horrible customer service. I've opened my account for a student loan only and was told by the representative that I will not have any monthly fees. So I checked my account two weeks ago and saw that there was a fee of $11. When I called my branch located on 303 the lady answered my phone and sounded annoyed that I am calling, after I told her why I was calling. She wouldn't take my phone for someone to call me back, but she did transfer me to some lady's voice mail over a week ago. I am yet to receive a call back. Sad, very sad. These kind of things makes you wonder if you should close your account.

I've been with the 5/3 bank on this center rd Brunswick location for as long as I lived here on this side of town approx 10 yrs now. I have had very good experience so far, tellers are very friendly and helpful. thank you!

Making payments online takes weeks to go through. You get a pending notice one day and then nothing for weeks until it posts. Recently found the same bank check posted twice in consecutive months. Called the bank and they said they will have to look into it. The bank associate said it was the same check number and all the information was identical. No answer on how that could happen. $3000 taken from my account with the same bank check and no answers. Still waiting for a call from someone with a clue. Bank payee called me and asked me why I am still paying on a closed account. Now I have to go back and check all of my bank statements in the past few years to see if this has happened before. Outdated software and no chance of up to date information on accounts. Hard to balance a checkbook or savings when transactions take weeks. Should not take 7 days for a utility bill to transfer. Other banks took 24 hours. Debit card transactions sometimes post 3 days after purchase. Try keeping that documented when dates don't match and 3 people have access to the account. Home loan increased over $100 per month in less than a year after refinancing. Property tax go up in Brunswick? Rate savings gone. Just added closing costs to my loan again. One good thing about this location, Tellers are all nice. System and managers are beyond repair.

Do not work with 5/3 under any circumstance. Charlene the mortgage officer was horrible to work with nearly every step of the way. She wouldn't let us report all of our income on the mortgage application. The woman who set up my checking account does not stop calling me "to see how I like my account" despite having never opted in for phone calls. The woman who set me up with my credit card claimed I would have a 0% interest on **all purchases** but I found out after incurring a VERY large interest charge that she meant to say the zero percent applied only to balance transfers. I so look forward to refinancing my mortgage so I can close every single account I have at this bank and never need to step in there again.

After a branch employee closed my secured credit card due to fraudulent activity I waited 30 days for my money from my secured card to be refunded. After calling and being put on hold and talking to 4 different people over 2hrs, I am told the employee closed the card with a pending transaction still going so until i pay that ( which i did right away because I had no other way of paying it since the card was closed and it showed zero balance) right away I find out I have to wait another 30 days for the funds to be released. Guess it's my fault the bank employee closed a card I had no access to or way of paying online since the acct was removed from my viewing. #sorry was the response

I like Fifth Third , but this Bank parking lot will kill somebody if it hasn't already. The traffic on 303 and the bad planning on the parking lot entrance and exit has almost taking me out twice. Hopefully Fifth Third can put this statement to some good use and fix the traffic problems otherwise probably open up to a lawsuit.

I've used Fifth Third for many years across many cities, I have never seen such horrible customer service from an account specialist until I went here. Don't expect to get answers, help or to learn anything without being talked down to and treated horribly.