Fifth Third Bank & ATM Broadway, Merrillville

This bank is wonderful. However, their securities department is for the dumpster. They are rude as heck. David you need professional development or maybe this is not for you. When people are trying to ask about their money. I thought it was your job to assist. Hanging up the phone is childish. I will take my money elsewhere. You are not the end of all ends. If I could give this department a zero I would.

Arrived at teller drive through 3rd in line at 5:05. Waited 25 minutes to get to the window. Waited another 5 minutes until I pressed the button. Older lady came to the window and said the window was closed and to use the ATM. I told her I was waiting in line for 30 minutes and she says there was no one behind the person in front of me. Basically calling me a liar. I told her again and that I only needed smaller change and she again said to use the ATM. I drove away furious. They need to do something about that old woman. The bank doesn't want people like that interacting with their clients!...... 30 minutes to get change and I don't even have that to show for my wasted time in line.Argh!!!!!

Very slow service, old branch, old computers, always waiting....banker Jatinder is very helpful and friendly.

Rating based on customer service, not a reflection of Fifth Third banking. The SLOWEST service you will ever experience at a bank. The teller at the window is in her 60's or 70's and takes forever to complete any kind of transaction. They rarely have anyone helping her so no matter what you go in for you'll be waiting. You literally have to get there when they open and be the first in line to have any success at a somewhat speedy transaction. Make a good decision and visit a different branch.

Awesome customer service! Stephanie and Aaliyah are amazing! They brighten my day with their smiles and positive attitudes!!!