Fidelity Bank N Washington Ave, Scranton

I have been w Fidelity many years Many of the tellers are like friends Thank you Fidelity

I’ve had nothing but problems with Fidelity Bank. My mortgage is through the main Scranton branch. Our property insurance and taxes we’re supposed to be paid from the money in our escrow account. I received notices that the bills were never paid by Fidelity Bank when we had more then enough money in escrow. This Saturday February 26th, we dropped off another tax bill hoping this one will be paid on time. The young woman at the counter took the bill and gave us a time and date stamped copy so we can prove we brought it in. It was supposed to be given to the mortgage department, it wasn’t. This is the email I received yesterday. The mortgage department received an empty envelope. This is not the first time they’ve lost paperwork pertaining to our mortgage.