Fidelity Bank S Church St, Burlington

Our company has been with Fidelity Bank for a couple of years. We deal mainly with Sharon Oakley for our business needs. Sharon has been awesome! She goes above and beyond to help you any way that she can. It is so obvious that she knows her business and she just puts you at ease. Great Bank! Great People!

I’m a new small business owner and going into this is scary with no knowledge of the banking side. I was recommended to contact Catherine at the Burlington branch of Fidelity and after a short chat I felt a weight of my shoulders immediately. She is quick to respond, quick to get you an answer about anything, and has really shown she is the definition of reliable. My visits to the branch are always friendly and helpful! I appreciate these things as it is a dying characteristic these days. Thank y’all for really caring!

I have had a few experiences with the Burlington branch on behalf of a new client and the customer service has been very poor. During one incident I was asked by my client to retrieve information at the Burlington branch. At the drive up window, the teller asked me to come back in 1 hour. I asked if I should bring or do anything specific upon my return, and I was told no. When I returned after 1 hour, it was then that I was told what I needed to do or bring, and the teller stated that I had not asked for this information before. I was willing to deal with the inconvenience of finding out at that precise moment that there were additional steps to take. I was not prepared or inclined to accept the inaccurate account of my previous visit. When I mentioned my earlier inquiry about what actions were needed on my part, the teller flat out denied that I had inquired. It was a poor customer service moment that did not serve the purpose of helping me help my client, who is a member of the bank. Based on this and other interactions, I cannot recommend this bank to any clients, colleagues, family, or friends. The customer service level is too low. In my former position as a trainer, I would recommend further training for the teller(s) involved. Apprehensive about using this bank for any further client services. Not sure what type of service I or my client(s) will receive.

I really enjoyed working with Hannah Ludwig while setting up new accounts. She is professional, friendly, and knows her stuff! So far, everyone at Fidelity as been a pleasure to work with, and I really appreciate it!

The people at Fidelity bank & LPL are like family! I always feel welcomed there! They’ve helped me so much navigating the journey of a small business, I’m forever grateful to all of the staff for their constant professionalism, dedication and kindness!

Fidelity is by far the best bank I have worked with over the years. When it comes to Business and personal banking needs Catherine Davis has been a pleasure to work with. After each visit I leave knowing exactly what I needed taken care of is done and all questions answered. She goes above and beyond your expectations.

Fidelity bank in Burlington is by far the best! Everyone is so personable & welcoming! Catherine will go out of her way to make sure all of my questions are answered & that all of my business and personal banking needs are met! It is refreshing to have a bank that I can trust to have my best interest at heart! I highly recommend them!

We switched banks and moved to Fidelity because of the professionalism, warmth, humor, and superior service provided by Sharon Oakley. She is an asset to Fidelity and provides the kind of customer service and attentiveness that all of us wish were the rule and reality with/of all companies! Thanks Sharon and Fidelity for making a potentially complicated situation, easy, and for being there for us. We are confident that this level of service will be our experience with you from here on out.

This is absolutely the best bank. Been with them for a few years now. Definitely the best bank. Very professional and values there customers. All the people there are always positive and happy to help Fidelity bank is the best bank in Burlington Nc. Norris Lawn and landscaping Inc. Teddy Norris Sissypoo

High quality and professional. I usually deal with Sharon Oakley, my experience with her and the team at Fidelity bank has been warm, friendly and professional, which is very hard to find. There is no automated system, I live kind person is always there to help and the way they conduct their selves is personable. Of all the years I've been at different banks for business and personal banking, Fidelity is now my place, I feel taken care of and I trust them. Thank you for the stellar service and nice atmosphere. Warmest thank you to Sharon Oakley for the exceptional care you provide.