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Credit counsel

Family Credit Management Services Charles St, Rockford

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4.8
Closed
Wednesday8:30AM–7PM

+1 815-484-1600

http://familycredit.org/

4304-06 Charles St, Rockford, IL 61108, United States

Apply Online

    Services

    • Bankruptcy Counseling
    • Credit Repair
    • Debt Management Counseling
    • Financial Education
    • Personal Loans
    • Budget Counseling
    • Credit Card Consolidation
    • Credit Counseling
    • Credit Counselors
    • Credit Report Review
    • Debt Consolidation
    • Debt Management
    • Debt Relief
    • Payday Loans
    • Resume Review

    Family Credit Management Services Reviews

    B

    Becky P
    5

    From the very first phone call all the way to the payoff of my account FCM has been fantastic. Their attention to detail is impeccable and they truly are good at what they do. Their program helped to set me on my way to successfully getting my debt erased, my credit cleaned up and my financial freedom restored, not to mention it stopped the creditor calls and even stopped court proceedings on one account. If you are struggling but really want to get your $$ in order, talk to these people. Highly recommend!

    Response from the owner

    Thank you so much for taking the time to leave such an impressive analysis of your experience with us. I am going to share it with our entire team and they will each be very honored by your words. Congratulations to you as well we know how much discipline and effort it takes to become debt free.

    E

    Elizabeth Dawson
    5

    100% recommend this company! They helped me get my debt under control by working with my lenders and setting m me up on a solid repayment plan. I was able to log into all my accounts each month to verify payments were happening, and anytime I had a question I had a response quickly. No penalty for paying off debt early either!

    B

    Bethany Hunt
    5

    Prior to finding Family Credit Management I was $20,000 + in debt. With the help of their debt consolidation plan I was able to close all my accounts, get lower interest rates, and settle all the accounts in a two year span. If I ever needed anything I’d call them immediately. Can’t recommend them enough to anyone that has life happened and finances become out of control.

    Response from the owner

    Thank you so much, Bethany! You should be so proud of all your hard work becoming debt free! We're always here for you if you need any help down the road. Great job!

    S

    Sara Lovell
    5

    Very trustworthy. They thoroughly answer your questions. They have taken care of all of my debt in just 5 years. Such a weight has been lifted off of my shoulders. They work with you on payments and make sure the process is completely stress free. It’s a great program to consolidate your debt.I recommend Family Credit Management to anyone who has a debt problem! My score has always been average but now it’s great!

    Response from the owner

    Thank you so much for your kind words, Sara! Debt can really take control of your life- you should be so proud of doing the hard work to take control back! Our team is very passionate about making the process as stress free as possible for our clients. We'll make sure they see your review- it will make their day!

    J

    Jessica Lawrence
    5

    This company was a pleasure to work with. They were easy to contact any time I had questions or needed to postpone or reschedule a payment. Representatives were always very kind and understanding. I’d recommend them to anyone

    Response from the owner

    Thank you so much, Jessica! We're so fortunate to have a great team who genuinely love helping our clients along their journey to become debt free. :)

    S

    Susan “StayStrongSusan” Ath
    5

    I was actually nervous to talk to them because I was afraid they were going to turn me down like everyone has, but they were so kind and helpful through the phone. The best part was they didn't spam my phone if I missed a payment.

    Response from the owner

    Thank you for your kind words, Susan! It can be extremely stressful reaching out when you're struggling with debt- We're so glad we were able to help!

    D

    Denese Simons
    5

    I cannot say anything bad about FCMS. They were the easiest to work with, they worked with my budget and payment schedule. I was able to have this come out each paycheck. I also never had a problem refinancing and buying a house while using their services. I cannot say enough about how much this company saved me. Today, I paid off my debts and I am free and clear! If it werent for this company, I would have never been able to do this without hurting my credit. THANK YOU FAMILY CREDIT MANAGEMENT SERVICES! If you are looking for a debt management place, look no further. YOU HAVE FOUND IT. A huge thank you to Rachel L. for many years of friendly service and help!! SHE ROCKS!!!!!

    Response from the owner

    Thank you so much Denese! Your success is exactly why we do what we do. You should be so proud of yourself and all the hard work you put in to become debt free! We're just glad we were able to help along the way. You're absolutely right-Rachel rocks and we're so lucky to have people on our team like her who care so much about our clients. Good luck and remember-we're always here if you need us!

    J

    Jenifer Long
    5

    I began this program 2 years ago. I am completing my program this week and am completely debt-free! They helped me by working with my creditors (credit cards AND loans) to help me make one payment twice a month. It was a manageable payment that allowed me to get my head above water. The representatives are professional and attentive to your needs. They are flexible, which I was also extremely grateful for. If you are in need of financial assistance, I HIGHLY recommend that you contact Family Credit Management Services. It is life-changing and helps develop healthy financial sense. You will be so thankful that you did!

    Response from the owner

    Wow Jennifer! This review made our week! We are so proud of everything you accomplished and are thrilled we were able to play a small role. As you begin this exciting chapter of your life (as someone who is debt free!!) remember that we're always here for you if you need us for any guidance.

    A

    Anne Ashby
    5

    Debt free and ready for retirement.. This company has done so much for my credit and my sanity.. Thank you.. God bless

    Response from the owner

    Thank you, Anne! We're so happy we were able to help, but you definitely did the hard work yourself. Enjoy this next exciting chapter of your life!

    A

    Amanda Wroten
    5

    I wish I could say more about what a great experience this is. They are so amazing to work with. Compassionate. Professional. I’ve had to Move a payment a few times and they have worked with me. With regards to my debt it’s been the absolute best decision. I know people are scared about debt. You won’t regret working with them. I do wish their client portal online was better but you can call and get someone right away. Thank you family credit.

    Response from the owner

    Thank you so much Amanda! We're so lucky to have such a great team and we're so happy they've been able to help you throughout your progress so far.

    J

    Jacque Kloefkorn
    5

    Absolutely ZERO complaints. Very easy to work with, flexible and helpful. Consolidated various credit cards for a more manageable payment plan. Paid debt off timely within my budget limits and credit score increased. HIGHLY RECOMMEND to anyone needing to consolidate debts into a more manageable payment plan!

    Response from the owner

    Congratulations and the increased credit score and paid off debt that is a real accomplishment. We are proud of the service you received and thank you for taking the time to leave this review to help others.

    E

    Erik Castillo
    5

    They helped me get info from creditors when it was hard getting all the info. They worked a flexible payment plan also.

    Response from the owner

    Thanks Erik! Getting info from all your creditors can be pretty complicated- we're glad we could make it a little easier!

    R

    Rischa Kaschak
    5

    With so many companies out there stating they can help you out of debt, you do not know who to believe. I am definitely glad I found Family Credit Management. The staff was very helpful, informative, and attentive. They handled everything with my creditors, so all I had to do was send in the money. It was more cost effective then trying to juggle everything on my own and my credit score skyrocketed after only a few payments. I was able to pay down and off thousands in just a couple years! I would absolutely recommend using Family Credit if you need some debt relief.

    Response from the owner

    I just forwarded your review to everyone at our company. Comments like yours are the reason everyone here is doing what we do. We are so proud we were able to meet your needs and help your credit score and over all finances. We hope you never need us again but if we can ever help we will be here.

    S

    Suzie Nelson
    2

    When I first set up the account the communication was fabulous, they were able to set up a great repayment plan with my creditors. But now a couple months in they have sent a few of my payments late, and customer service is not very friendly. The representative you start with is not the one you will work with, they just pass you along and you get a new person every time you call or send an email to. They will tell you you need to double up your payments if you want your creditors to be paid on time, what’s the use of debt management?

    Response from the owner

    We would love to take a close look at your account, but are unable to do so without your identifying information. I will do my best to address your issues here. We believe our clients are best served when representatives can specialize in different areas. When you started with the program, you worked with one of our certified credit counselors. They specialize in reading credit reports, working with people on their household budgets, and explaining and creating a repayment program. It takes a different type of person to deal with the day-to-day issues with banks, finance companies, collection agencies, attorneys, etc. Several years ago, we did assign a dedicated Client Services Representative to all clients, but this too caused some clients frustration when their representative was not available or he/she had to check with someone else for an answer, and wait for a call back. We do have clients, like you, who want to speak with the same Client Service Representative each time. This is never a problem and we have several clients who have requested a dedicated client services rep, or just really connected with a specific one they worked with. Regardless, we can provide you or any of our clients with a dedicated client services rep’s direct phone number and/or email address at your request. As far as your payments go, we send payments to creditors on a daily basis. The payments are automatically sent based on the date we receive your payment, so it would not be a case of our sending a payment late. If you were only on the program only for two months and we suggested to double pay a creditor, it would almost certainly have been for only one month. Based on several factors like how far past due the account was when you made your first payment, that creditors’ policy, etc. this could be a suggestion, but never a requirement. If you ever have concerns that you feel are not properly addressed, please ask for a supervisor or reach out to Christine Thorne at extension 131. She is our Operations Manager and has been with us over 10 years. She can assign you a permanent Client Services Representative and discuss options for past due issues with any of your creditors. We understand the startup period can be overwhelming but we have been assisting people get out of debt for 25 years and we will be here to see you through.

    C

    Coleen Murphy
    5

    Family Credit Management has been the most honest and most transparent company I have ever worked with to consolidate my debt. Just like many people in their 20's who had no idea what credit cards were or how they even worked, my consuner debt got out of hand and now almost 30, I am trying to repair all the damage my young self has done. FCM passed no judgment on any of my balances and worked with all my creditors for a lower APR and lower monthly. Unlike other companies, they are not offering you a loan to consolidate your debt. Rather, they work with your creditors for better rates and monthlies that are doable. I started in January 2018 and in about 6 months (November 2020) all my accounts will be paid off. It seems like a long time, but it was so worth it. Thanks to them my credit has been saved and improving on a monthly basis. The staff has always been so friendly, quick to reply, and answered all my questions to patiently. I live in Hawaii so it helps a lot due to the time difference when I'm contacted via email instead of calls. This was the only company that has truly helped me become consumer debt free. The staff really care about their clients and are so quick to reply via email for any updates I have. If you have any debt that is getting out of hand, I encourage you to reach out to Family Credit Management first before getting a consolidation loan. They were so worth it to work with. Thank you!

    M

    Micaela Espinosa
    5

    Family Credit is amazing. They are always professional, and helpful when I needed help with my accounts. I will soon be debt free thanks to their reasonable payment plans. I would definitely recommend them to anyone that needs help paying off debt. Thank you Gene Jewell for always being so helpful.

    Response from the owner

    Thank you so much, Micaela! We're so proud of all your hard work and the progress you've made! We very fortunate to have a great team with people like Gene who love helping our clients and we'll be sure to pass along your kind words to him. Enjoy this next exciting chapter of your life as someone who is debt free!!

    N

    Nicole Smith
    5

    Loved dealing with this credit management. Very helpful, personable and they always answer any questions you have. I made my final payment this month and spoke with Denise Beck she was so happy I was done paying and made it even more exciting for me! I am officially credit card debt free!!!!

    D

    Drew Gliever
    5

    I can't speak for the entire organization, but my rep Christine Thorne was extremely thoughtful, thorough, clear, and compassionate when working together the past few years on paying down my debt. My debt is now officially at zero and I can thank her directly for making it so painless and easy. THANK YOU, Christine!

    Response from the owner

    I just called Christine to make sure she saw your review and kind words. We agree we are very lucky to have her!! Congratulations on being debt free that has to feel amazing.

    s

    saleena holder
    5

    I've been part of their debt management program for 5 years now and I did not have any issues the entire time! When I did need to call to check up on balances of my cards, the staff were very polite and helpful. Would definitely recommend them!

    Response from the owner

    Thank you so much Saleena! We love taking care of our clients! Keep up the great work on your debt management plan!

    F

    Franklin Dubose
    5

    I made many bad choices with credit cards and it caught up with me fast. I started receiving calls at home and work and was under great pressure. I looked on line for help and a friend told me about Family Credit management and it turned out to be the first step in the right direction in a long time. The staff was professional and responsive , completing this program is the best Christmas present ever.

    Response from the owner

    Thank you so much Franklin! Congratulations on all your hard work- You've achieved something wonderful! Remember, we're always here if you need us-whether it be help with a budget, savings tips or general guidance. Best of luck in your debt free life!

    M

    Melissa Otkowski
    5

    I am so impressed by the wonderful customer service and helpfulness of this company. I have been a client for years, and anytime I email I get a response right away. I needed to add some accounts and within a few days I had a new contract with low rates that are affordable and workable with my budget. I would like to especially acknowledge Brady Peterson who was so patient and accommodating, responding to my many requests and questions. I was almost going to make a mistake and go with a credit relief company, but Brady steered me in the right direction. He negotiated my accounts and I have some peace of mind that I'm going to finally get out of debt within the next couple years. It's extremely comforting to have a company who I can reach out to at anytime. Thanks again, I really appreciate what you do.

    Response from the owner

    Thank you so much for your kind words, Melissa! Brady is a wonderful part of our Client Services team and we're so thrilled to hear how she's been able to help you on your journey. We're extremely fortunate to have a great group filled with compassionate people who truly care about our clients. We can't wait to watch the progress you make towards becoming debt free!

    T

    Thea Williams
    5

    Family Credit Management worked with me and helped me, over time, to pay off many debts I had. It took time and patience, but they were wonderful--even taking the time to respond to any questions I had about how things were going. I highly recommend them!

    Response from the owner

    Thank you so much, Thea! We're so proud that we were able to play a small part in you becoming debt free- but we're even more proud of you and all the hard work you put in! Congratulations and remember-we're always here for you with guidance and support if you need us!

    K

    Kristin Smith (Personal)
    5

    I am a mortgage lender and I often run into customers who need to get a handle on their debt. They are not able to get a loan because of the high payments Etc. I will refer them to Faimly Credit Management Services because not only are they professional, they are the real deal. This is not a place that charges you a ton of money to payoff your debt. This is a real place that is honest and works hard. I know this, because I have used them. Lindsie Story was my debt consultant/manager and she was amazing. I always felt she was working for me, at times, fighting for me. I felt I had someone on my side and my advocate. I can not thank them enough!

    Response from the owner

    Thank you so much for the kind words, Kristin! We love helping people take control of their financial lives. We agree-Lindsie is awesome! I'll make sure to share your review with her-it will make her day! We're extremely proud to have a great team full of people who love taking care of our clients. Thank you for trusting us with your clients. That's the best compliment we could get. :)

    K

    Krystle Crossman
    5

    I have nothing but good things to say about this program! From the start the staff was extremely respectful and listened to my needs. They helped craft a monthly payment that was extremely affordable while negotiating lower interest rates and minimum payments so that they still reported to the credit companies as on time and paid in full every month. I have already paid off two credit cards with them and I am on my way to paying off more. My credit score has jumped over 70 points in just a few months. They are very easy to work with! At the beginning it doesn’t seem like it’s working, but don’t get discouraged, it takes some time for them to get everything set with the credit card or loan companies and for to be reported to the credit report companies. But it does work, I promise! I’m looking forward to being completely debt-free in a few years, having a better credit score, and having financial freedom.

    Response from the owner

    Thank you so much for the great detailed review. What a tremendous job getting a couple accounts paid off and on the quality increase in your credit score. We are proud our staff is meeting your needs and we will be there for you throughout the process and see you debt free!

    A

    Allison Rudisel
    5

    Family Credit Management helped through a difficult financial time by reducing my monthly payments, negotiating with my debtors on my behalf, and reducing my interest rates, in some cases to 0%. I will forever be grateful for their help. The customer service is outstanding as well, they are professional and responsive.

    Response from the owner

    Thank you so much, Allison! You should be so proud of yourself for doing the hard work to get yourself through that rough patch. We're so glad we could offer some assistance along the way. Our client service team loves making our clients feel comfortable and motivated during the process- they'll be so happy to hear your review!

    K

    Kimberly R.
    5

    I had an amazing experience with Family Credit Management Services. I was able to pay off my debt in a few short years. They were always responsive when I had a question. They changed my life because I wouldn’t have been able to pay this off so efficiently if I was just paying the minimum payment directly to the creditors. Thank you!!!!!

    Response from the owner

    We are so glad you had such a good experience with us and a huge congratulations on your debt being paid off.

    S

    Swit Kenya Travel
    5

    I am just joining the program and God has put peace in my heart that I am on the right track towards paying up my credit card debt.I am working with Kelcy and Joselyn. They answered all my questions and I was very thankful to know you do not advice your clients to stop paying their creditors. That brought so much peace to my heart because the most responsible thing would be to be responsible and pay up all my debts as I rebuild my credit. I like the way you do not give people shortcuts, but the truth and help in negotiating for lower interests. There is integrity with your company and I can tell you values align with the God.

    Response from the owner

    You are on a great path and we will be here to help you every step of the way. Tomorrow I will be certain to share your kind words with both Kelcy and Joselyn. You should be very proud of yourself you have taken the necessary steps and have a real plan now to become debt free. Thank you for giving us the chance to walk with you on your journey.

    T

    Terrell Taylor
    5

    Family Credit Management is an amazing company! If you want a debt management firm who is honest and in your corner FCM is for you. They are friendly, excellent, and knowledgeable, and will work with your creditors to get a lower interest rate. They were even able to get some of my creditors to give me 0%. It took me four years but it was so worth it. I made every payment on time and my credit score climbed into the 800's.

    Response from the owner

    Wow, what a great testimony, thank you so much for taking your time to write this. I am going to share you words with everyone here and having your credit score that high is almost unheard of. Please be careful everyone is going to be trying to get you to borrow from them with a score like that.

    M

    Marita Sempio
    5

    Family Credit Management Service was great to work with and helped me become debt free. With so many agencies available, it really is hard to judge who you can trust. I am extremely thankful for finding FCM and for all their help and professionalism to worked with me.

    Response from the owner

    Thank you for placing your trust in us and a huge congratulations on being debt free, that is such an accomplishment!

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    FAQs

    • 1. How Can I Contact Family Credit Management Services?

      You can call them at this phone number +1 815-484-1600. Or you can search for their website and submit your loan request online.
    • 3. What Services Can I Get From Family Credit Management Services?

      Family Credit Management Services enables you to get access various services which include: '
      • Personal loans
      • Payday Loans
      • Bankruptcy counseling
      • Credit repair
      • Debt management counseling
      ' You can get a title loan if you have gotten a clear auto title under your name.
    • 5. Is Family Credit Management Services an Agency or a Lender?

      Family Credit Management Services is a Credit counsel. To make things easier, iPaydayLoans allows you to access a wide range of reputed lenders over the internet. You can secure a small personal loan through our platform with soft credit check.
    • 2. What Is the Address Of Family Credit Management Services? How Can I Find It?

      Family Credit Management Services is located at 4304-06 Charles St, Rockford, IL 61108, United States. Please carefully check the map and locate the easiest way to access it.
    • 4. How Can I Apply for Loans at Family Credit Management Services?

      You can search for their website and submit your loan request online. If you are looking for same day payday loans over the internet, you can come to our website for more details.
    • 6. What to Do if I Fail to Pay Off My Loan?

      Kindly communicate with your lender if you are struggling with the monthly payments. Different lenders have different solutions to late payment. It is advisable to read carefully before signing the loan agreement.
    • 7. Does Family Credit Management Services Offer Loans for Bad Credit?

      Yes, but if you want to get approved for a bad credit loan, we can help you out! Just check out our platform to get an installment loan even with bad credit.