Fairfield County Bank Wall St, Norwalk

I called my Banker Althea Francis at Fairfield County Bank. My daughter who travels internationally was having an issue with her atm. I reached out to Althea to ask for help. Althea was professional and provided outstanding customer service. To be able to get immediate assistance by a true professional keeps me at my local bank. I give Althea 5 plus stars in her knowledge and customer service. Hard to find. Sheila B

The team at Fairfield County Bank are truly the best. They are efficient and professional. I visit the team at the Wall Street branch weekly and look forward to every visit. Whether I come in with one transaction or many they process them in a quick and friendly manner. Truly lucky to have this special business relationship.

Staff was very warm and welcoming. I stopped in to inquire about services and a checking account. I will be returning to set up an account here as I am unhappy at my current bank. At this time it is hard to find a bank that is so welcoming and answers questions without feeling like your are interrupting them. The ladies were all pleasant.

Neida, Althea and the team at Wall st are great! Althea opened My account and was so nice. They are always ready to assist with your needs. Neida took the time to assist me with online banking and Mobile banking. Always warm and welcoming. Thank You kindly.

We here at Notre Dame Convalescent Home are a small rehabilitation facility . You're branch manager Althea Francis is outstanding in the services that she provides our facility. She helps us with all of our banking transactions large or small. She clearly makes things so much easier for us here at Notre Dame and it is a pleasure working with someone so considerate of our needs.

Alicia Ochoa at the Wall Street office is fantastic, excellent customer service. We had documents that needed prompt attention and due in a short period of time and she completed it without hesitation.

The service is more than excellent, especially Neida. It is nice to have a bilingual person available to assist. She has been very helpful from the beginning with establishing our personal and business account. In addition I am pleased with the vehicle insurance provided by FCB.

The staff are very friendly and helpful and eager to help in any way they can at the Wall Street branch. It’s nice to go into a bank branch and be known and not have to prove your identity each time you want to perform a transaction unlike the bigger banks. Transactions are easily performed and it doesn’t take an hour or more like at a big bank. I really like old fashioned home town banking. If this is what you’re looking for you won’t be disappointed. My husband and I use this branch for business and personal banking.

I recently had to do a transaction at this branch and had a great experience! Althea Francis went out of her way to help me. She made sure I received all the necessary information & documents I needed, and she was available when I had questions. Overall, the customer service I received was outstanding!

This a great Branch to do your banking. They are always accommodating and very helpful. I love banking there. Kudos 👏 to the Wall Street employees. I wish them all the BEST!!

What a wonderful experience at the Norwalk branch!!! Althea Francis is absolutely AMAZING!!! She helped me and my mom with patience and grace! Althea answered every question we had. And she went above and beyond to help my mom with her account. Great service is very hard to come by these days. The branch is beautiful inside as well! We really appreciate the service we received. Thank you so much!!! Many blessings to everyone there!!!

I had to do a wire transfer and Alicia was so helpful in going over all the fine details to make sure it was completed swiftly and correctly. She is a great asset to Fairfield County Bank. Thank you!

I can not thank Neida enough! She set me up with online banking and Zelle. She was so patient with assisting me and guided me through the process. It is hard to find customer service this personable and an individual so amiable. This team always greats you with a smile and service is beyond 5 stars.

All of the personnel at the Wall Street branch are always professional, helpful, attentive, friendly, etc. I have had not one problem or issue. I would like to thank Althea, Daphne, Debbie, Alicia, and Neida for their commitment to their job, and always going above and beyond for me.