Exeter Finance W John Carpenter Fwy, Irving

This company is a joke. I fell on hard times due to Covid and had a car go to auction. The car sold for more than what I owed so a check was due to me. I called back in May and the check had been sent to an old address. No big deal. Gave them the new address and waited. I was told it would take 7-10 days to receive the check. After 2 weeks, I called to check on it and they said to wait another week. I called again today and the request for the check to be sent to my new address was never completed. So I’ve been waiting for nothing. Great. Thank you for that.

Don't never do business with Exeter because they will give you the run around. I total out my vehicle and canceled my warranty since the vehicle was not paid off they mailed it to the finance company. My vehicle was then paid off in full before they got the check which took 3 weeks for them to get the check. Now they telling me I have to wait 30 days before I get the money but every time I did call its a different story with them everytime. So steer clear of Exeter Finance because they will screw you. I will never deal with them again!!!

Yeah I’d give them a 0 if I could. They don’t care about their customers, their interest rates are absolutely brutal. They will not consider giving you a lower rate, if credit has gone dramatically up and on time payments are made. The customer service people are really unprofessional and they are not knowledgeable about anything

The worst company and auto loan place. They say there business is growing but they are doing a bunch of illegal business. Investor need to stay away from this company as well and the states need to shut them done.

Terrible customer service. Sounds like they all want to die. Completely over talk you and disregard anything you say that’s not on their typical script. Sonya was cool tho, she sounded nicer and actually human and alive.

I've always made pretty decent money so I would buy cars cash. I had no credit in my 30's when I was trying to buy a house. First step was to get an auto loan. Exeter ended up being the company that offered me an option. I received the QC call from Exeter and the guy I spoke to was very professional. I told him this was the first time I was proud of a financial decision (20.81%) and that I was in love with the MINIVAN lol. His advice was to love the car not the note, and pay on time for a year or 2 and refinance later on. I ended up paying 90% of the loan off in 2 years and never refinancing. I've learned that most negative reviews on finance companies are tied to bad financial decisions by the reviewers because I was there once.

Took 3 years to change Last name on account, took a year and half plus to remove deceased husband, taking over 2 weeks to fill 1 form out and send it to the right state to tag vehicle when moved knowing the car tags were getting changed over. I have talked to 4 supervisors and had numerous hang ups with no call back. They filled out a missouri form sent to ks. Car Max cant help as it is 3rd party but wanted us to refinance same company as we are having issues with.... also charged intrest as much as what is owed for the car

This place is a rip off, how can they charge an illegal interest amount. Been paying for two years on my car, and I owe more than I financed....

Worst company ever you will never pay the loan off they tack on different interests and fees to your loan

I've read reviews and cant say I've had the same experience.... staff has been very helpful always, make your payments on time and no issues. With covid happening they worked with me on filing an extension until my unemployment benefits cam through as I was on a TLO. Every person I've talked to has been helpful and compassionate. I don't have good credit, they were the only ones that would take me for a loan on buying a new car when my old one went out. Definitely would recommend.

my wife has a car financed through them and she pays $150 more than her bill is initially. The one time she tries to pay it early the double charged her then proceeded to try and charge her another $73.00 charge they couldn’t explain how it became a issue just that it was owed. terrible people never getting our business again

Not sure this is even worth posting because Exeter doesn’t care one bit about their bad reviews or their customers. All they care is if the checks are coming in, idk who runs this business but their priorities are messed up. I was a single mom on hard times with a broken down car and low credit and was offered financing with Exeter, 2 and a half years later I’ve paid over $9,000 towards a $9,100 car and they say I still owe over $10,000! That’s more than 50% in interest!!! They are crooks feeding off people with poor credit and it’s disgusting, DO NOT GIVE THEM YOUR BUSINESS OR YOUR HARD EARNED MONEY!!!!

Currently looking to trade my car or finance else where. I got a car from them January of 2020 and it was 12,000 here it is July 2022 and my balance is 9000. The interest rates are too high!!!!! I can go somewhere else where I am valued and not bullied for my hard earned money! I wish I could give 0 star's for Exeter finance.

They were there when I needed them and for that I can give them the five star for that but with chaps my butt is the fact I've been paying $500 over on my car payment each month and they've been taking the extra that I pay and putting it on interest not my principal my last payment I sent in was $1,000 200 of it went toward my note 800 of it went to interest

Could not get a vehicle through traditional lenders due to some credit issues related to medial situation a few years back. Exeter was there for me when I really needed a vehicle so I could get to work! Can't thank them enough for that. On the servicing end, they were not perfect but their representatives were always very helpful and informative. I really only had one issue so far in 4 years when a payment didn't post to my account. I was a little upset but after contacting them they did let me know I had put wrong account # on a payment I sent in, so was actually my bad. Pay by phone since its free and easy. Just want to say thank you to Exeter for helping me and folks like me - as even though credit may be bad, still need a vehicle for work and life.

Why do you guys call our office every day, wait for me to do my phone answer script and then hang up every time? It's weird. Ya'll are weird.

I initially appreciated Exeter Finance because they gave me a chance when I was not doing that well and seemed to have decent customer service . They deferred a couple of my payments . However they do not send email or put things on their website which is supposed to be your only interface, they only send important things through the US mail . They kept getting returned mail for me because they put Dr instead of Av but didn't bother to call me, plus i travel and it's only my mailing address, which they knew. They had called in my deferred payments during the pandemic and I had no way of knowing. So with virtually no notification They repossessed my vehicle . Furthermore they did not notify me, as required by law, of the place and time of the auction or give me any opportunity to get my car back although I made sure they had all my correct contact info. Very unprofessional and illegal behavior by Exeter.

You can pay your car note on time every month and then you run into a situation you have no control over and ask for a defer for one time your told no because it's not a national disaster or COVID situation. Wow can't wait to do a trade in and go through my bank credit score up now so forget this company

I been paying on my loan for a year and the balance is the same as it was when I bought my car... And yes ALL my payments are on time. But you would think after a year the loan amount would drop down at lease several hundred but nope.. Its the same. Im going to my bank for a lower rate so I can own my pay my car off faster. Dont do business with them. Check all the reviews.

First off, I would like to acknowledge Kimberly in their Total Loss Department. After 10 months with this company, she has been the ONLY representative I’ve spoken with that was knowledgeable, helpful, not rude, and actually wanted to get to the root of my issue. However, Exeter Finance as a whole, is terrible. I would not recommend financing a vehicle through them. If you’re rich, middle class, or poor...run from these people. They practice non-ethical finance practices and prey on people who do not understand auto financing.

Worst finance you can go too! Don’t ever do business with them they have me at a high apr rate and it seems like it’s impossible to pay them off I wish I did my research before selecting them I regret it now I’m struggling to pay them off absolutely not worth it! Save yourself

Absolute worst customer service I have ever experienced. I have had two situations where I called needing an explanation and given incorrect answers both times, redirected to several people who had no idea why I was redirected to them, and cannot understand anything due to the quality of their calls. I absolutely dread having to make a phone call to them. Very unprofessional and frustrating.