Evergreen Credit Union Roosevelt Trl, Windham

I opened an account with Evergreen when I started using thier shared branching to pay a loan with another credit union out of state. They went above and beyond in the Naples Branch helping me settle issues with the other CU. I have had them for 5+ years now, have 3 accounts, a loan and I am adding another loan soon. The staff is so friendly and helpful. And shared branching is wonderful to have. I can always find a place to get some cash out if I forget my cards.

I have 2 accounts with them. When opening both I signed a paper saying to decline any charges that would overdraft. However, when charges did go through, and I was charged the $35 OD Fee, they claim to have lost the financial records and have no proof. THIS IS A SCAM! Heartbreaking to be taken advantage of like this

DO NOT USE THIS BANK THEY SCAM! I signed a contract with them to make sure my account would not be over charged and they continue to over charge me and other who have signed the same paper looking to take further action against them STAY AWAY FROM THIS BANK!

Best financial business I've experienced living in Maine over 33 yrs! Been to all Evergreen branches too!

they were friendly and helpful with the PPP loan application.. they had a very good portal. it was easy to fill out from my home and they communicated timely through email. good job K Sullivan

Last month Paypal withdrew 5 dollars 5-6 times, and they didn't have right to take it from my savings account. They were supposed to take it from checking where I keep a balance. They admitted they didn't have the right, and apologized. Evergreen Credit Union had charged me 30 dollars for each 5 dollar bounced check. When I called Windham, they told me I had to get something from Paypal that admitted that they were at fault. As luck would have it, I knew they would want proof, so I got them on a three way conversation with Paypal, and the rep apologized and took responsibility. Evergreen said it was not sufficient, so I had the Paypal rep email his contact information, and he again took responsibility. This was again not satisfactory to Evergreen Credit Union. They demanded that I get a letter from Paypal on their letterhead, and would not budge until did so. I was going to be out almost 200 dollars in bounced check fees because of some woman with a power issue, or simply someone without the intelligence to give good customer service. I had a friend call someone he knew in the bank and ask that he take care of it. I was about to file a complaint with the Bureau of Banking, but he didn't know that. He did reverse the bounced check fees. He is a decent guy, but whoever makes the decisions at Evergreen Credit Union in Windham that causes so much stress and strife should be replaced, or the bank policy needs to be adjusted to reality. Who wants to spend hours on something so simple. Jerks. I will write each time they do something good, or bad. We will see how the chips fall. So far, the verdict is go back to high school, and take "How to Run a Bank" business classes. Until then, buyer beware.

DO NOT USE THIS BANK THEY SCAM! I signed a contract with them to make sure my account would not be over charged and they continue to over charge me and other who have signed the same paper looking to take further action against them STAY AWAY FROM THIS BANK!