Envision Bank N Main St, Randolph

Don’t use this bank. I travel a lot, this bank left me stranded in Florida last year because I could not access my money and my card was declined for “fraudulent activity.” For some reason I stuck with them. Then I went to Texas and could not use my own money again, even after putting in a travel notification. My debit card was stolen and the thief was able to withdraw $1,300 (I could not get my own money out just hours before). Not only will they not give this stolen money back, it’s impossible to communicate with them. This bank has absolutely ZERO customer service skills. I opened a case with the FDIC. I’ve had this bank and stayed loyal to them as my first and only bank since 1996. Never had issues with Randolph savings until they became envision. I’ve since switched banks and travelled numerous times with no issues at all.

I called to change mailing address and was told I needed to send a form back, how archaic is this bank? I then went to sign up online and after multiple attempts was not able to create an account, it kept saying incorrect date of birth. The website does not reflect the required format so submitted multiple formats and after the third attempt was informed to call customer service. I had already called customer service to change the address and also inquired about the pay-off amount of my loan and was told again I needed to submit a fax/mail request, the customer service rep could not provide me with this information - talk about archaic. Very bad customer service, not a service friendly bank, looking forward to the day I pay off this loan and don't have to deal with such a behind the times local bank.

I sat with Christine today in the Randolph location. I was pressed on time to open my account and she gave me the best customer service with all my information before I left. Go visit Christine next time you need an account!!!

The tellers and managers are friendly enough. However dont expect their online banking to work. Atleast once a week their systems seem to go down. Decent customer service, terrible unreliable systems for a bank.

It's too hard to get thru the automated system and get somsome on the phone. I wish there was no merger and they would go back to RandoRandolph savings bank.

Extrememly disappointed in this bank's practices! They returned two check payments despite my having sufficient funds in the account as well as the overdraft protections. I called customer service and went over to a branch. Both individuals informed me that they don't know what happened. I am still dealing with the repercussions today. Shame on them. Be careful with this bank. "I don't know" is a shameful response to recieve from an institution that holds your money.

Please access the mail i sent to you I’m stranded in another country and you’re not letting me access my own money please

Trash customer service. The ATM took my debit/credit card after I mistakenly left it (that's my fault). I immediately called after realizing my mistake telling them who I was banking with and that I was coming back only to be told to come back on Monday. Roads were closed on Monday. Tuesday was July 4th they do not open. Wednesday... today... I go to retrieve the card only to be told I cannot get my card back it has been destroyed because I do not have an account with the back. So what were my phone calls for to the bank. WASTE OF TIME.

Terrible, used to be able to contact branches directly to get information about my accounts. No way to contact them anymore, no reason to use this bank. Would give zero stars if possible.

Excellent personal service for mortgage, I appreciate the personal interaction with the loan officer