Elevations Credit Union Diagonal Hwy, Boulder

About a month ago on 05/17, I visited your branch on Iris Street, Boulder, CO. I was inquiring about exchanging EU for US $. Before the words had even left my mouth a millennial-aged employee who was training another, told me that your bank was too small to offer that service. End of conversation. I then visited two other banks, and while neither of those could help me, either - as you need to have an account with them - each greeted me warmly and one went so far as to Google other options for me. Fast forward to June 11th where I transferred money from my PayPal balance to my Elevations Checking account. I got my usual confirmation from PP saying the funds had been deposited and should be available immediately. Hours and hours and hours later, with no sign off that deposit in sight and having reached out to PP twice, I reached out to your bank. Only to discover that not only was the error on your end, but you had not even bothered to notify your customers, whom you refer to as "family," of the issues you were experiencing with your credit card company. And how no one could access fund on their Elevations Credit Card because of it. Not even a banner on your website notifying your customers. This is appalling customer service, or lack thereof. What if I had been buying groceries? What if I had tried to pay for a rental? Not only would I be out thousands of dollars, in the latter example, but I would not even know why. Why would you leave your customers hanging? Financial stress is horrible. I chatted with Lisa in your customer support, and there was no guarantee of when I would have access to my funds. I emailed Elevations regarding my experience on 06/11, and Janelle Pullen read it but never responded. Today the same thing happened regarding another PayPal transfer. All day I've been waiting for my funds to become available or, at the very least, to receive an explanation from the bank as to what was going on on their end. As I've received neither from this super laissez-faire bank, I'm packing up my toys and moving to Chase.

The diagonal hwy location in boulder, co has provided the Best banking experience ive ever had. exceptional and helpful customer service. Handling any financial process is stress free. Thank you elevations

Utterly appalling customer service, a lack of technological ease like every other institution we bank with. For example, needed to put travel notifications on my cards for foreign travel. It took less than a minute doing it online with my other banks and credit unions. Not with Elevations. I literally had to sit on hold for an hour, listen to sales pitches with bad music, pay attention to press 2 every minute or so to be able to continue holding and listening to sales pitches (which made it impossible to focus on other things while sitting on hold), and then when I got someone on the line they said they couldn't help and made me sit on hold another 45 minutes and I still haven't been able to get travel notifications set so I can use the cards. I think we'll be closing our accounts here. And, if you want financial services: home loans, HELOCs, etc. - be prepared for disaster. The team has degraded at Elevations. The only saving grace may be Greg Roller when it comes to mortgages but we don't bother dong anything in terms of financial services any more because there's only one Greg. Appalling. We've lost the faith and no longer tell friends, colleagues or others to bank with Elevations. Horrid.

I moved out to Colorado to attend CU. Have been an Elevations Credit Union member since 2013. Not only did they almost cost me my recently purchased home with delaying the transfer of funds in 2019 but most recently, they’ve borderline refused to close my bank account. This past month, I made the decision to finally leave because they could never help me update my pin on my debit card. When I had to issue a transfer from the RECEIVING bank (because Elevations only lets you transfer $5k at one time), I then spoke with them to close my checking and savings account. To my surprise almost a few weeks later, they NEVER CLOSED IT. Three reoccurring expenses forced a negative balance, and they are STILL charging $31 in over draft fees every few days. They have let me bank over draft and fee to negative $500 I’ve tried calling customer service 3 times and only get stuck on hold for 30 plus minutes each time. There is absolutely 0 help with this place. Elevations Credit Union is the definition of predatory at its’ core. Do yourself a favor and choose placing your money under your bed over going here.

My experience obtaining a mortgage at Elevations Credit Union was top notch! Mike Roth made me feel like a valued client every step of the way even though it took me over 2 years to find my perfect home. All the staff I interacted with there were professional and kind. This level of service is rare these days yet is much appreciated!

Charges inactivity fee for “Free” checking account. Supposedly they contacted me, but I never heard from them. Closed my account after I noticed 40 bucks missing. I thought credit unions were supposed to have better customer service than big banks, but thats not my experience.

After paying the payoff amount on my car loan I was shocked to see a new remaining balance some days later. Talking to a representative I was told that the online pay off amount wasn’t correct. You’d think it wouldn’t be shown and would be fixed as fast as possible. It looked like it charged me an extra month of interest on what was on the loan. I’ve heard horror stories from other members of their entire balance being transferred out and having non sufficient fund fees applied. It took months to get it resolved. It’s a shame to see this bank go down hill so fast. Look elsewhere for a bank.

Elevations CU is an extremely annoying company that sends out junk mail designed to seem very important and urgent. I would avoid a shady company like this.

The website and the mobile app are difficult to use and it is IMPOSSIBLE to find your own account number anywhere on either one. I joined when I moved to Boulder over a year ago, and I just can't take it any longer. Moving my accounts elsewhere.

Seem to be harder to get hold of anybody and mistakes on loans ( cars) and hardly ever enough checkers - always a big line. We have banked here for many many years and I agree the customer service is going downhill. I hope they can step it up either all the recent bad teviews

I recently assisted a refugee family refinance their home with Elevations Community Credit Union. The experience was excellent. Everyone we interacted with at Elevations took time to explain the process and paperwork, how costs were determined and the net benefit to the homeowners based on their new interest rate. Working with Erin Green was especially gratifying. Elevations Credit Union is one of the most conscientious and responsive financial organizations I've worked with. Highly recommended!