Electro Savings Credit Union Craigshire Dr, St. Louis

First time customer, and couldn’t be happier to have this account set up by Brittany. Such a warm welcoming environment and amazing service!! So happy to be apart of this new journey! Also, Sasha was a wonderful customer service as well.

Excellent experience with obtaining a loan, it was all done completely over text. The loan representative was friendly and helpful, and the funds were in my account within 24 hours. At first when I went to ESCU from an old school stuck in the 1980s bank, it was a bit of a shock at the modern way they do business but overall, I think joining ESCU was one of the best things I have done in my financial life to date.

They have continually charged me twice for ATM usage. Just today, I withdrew $40, it charged me $43.. usual. But about 20 minutes later the bank throws another charge for $2.25 on my account. The people and establishments are all crooks. I will be taking legal action seeing that this is like the hundredth time they have done this. I would recommend staying as far away as you can

Expect latency in transactions over the weekend, a savings deposit rate barely any better than the national banks (+0.1% tops) and fees for overdraft transactions even if your account is not overdrawn. All the aforementioned issues are issues that banks do not have. CUs are now less superior to banks due to these factors. I’ve been a member since 2006 and I used to love being a member, so it saddens me to say that you’re better off using a big bank now. From what I’ve seen, all banks offer free accounts now if you have a direct deposit going into the account (payroll is the easiest to satisfy this).

I recommend Electro Savings Credit Union over any Credit Union or regular bank Electro treats you very well . The best credit union that I have been with period. I have banked with TogetherCU for years and no benefits, not even a cash back debt card. Together credit union doesn’t approve car loans or credit cards or anything. I recommend Electro Credit Union because they care about your needs and they will work with you even if you need a little extra help with rebuilding your credit. Go and sign up people it’s time to upgrade to something better.

I recently completed the process of refinancing my car for the first time with Electro savings. Not knowing what to expect, I can say this was the best experience! I worked with Lisa Corley and she is the best of the best hands down. She went above and beyond in every category to make my experience and smooth as possible, answered my emails in record timing (not kidding) and was so so personable and not to mention very knowledgeable! Lisa made sure To explain everything though and through, answered all of my questions & then some! I will highly recommend Electro Savings and specifically LISA!!!!

I was having issues and I was contacted by both Christina and Brandon from two separate locations to assist me. These wondeful people got my problem fixed, got me refinanced for a lower rate on both my vehicles and continue to be most helpful. I would recommend Electro based on my experience with them alone. Thank you to them for the excellent customer service!

The folks at the Saint peters location are awesome. They’re always ready to lend the hand or just give moral support to me at any time. I’ve had quite a time with fraud on my debit card but they go to the wall and back to try to resolve the issue and figure out who’s doing it.

I would highly recommend Electro Savings Credit Union for your business. The experience is way more personal than a big bank. I was banking with them before the pandemic closures. When my business was shutdown, they were very quick in helping me receive a PPP loan quickly. Other business owners in my neighborhood were reporting long waits with no word from their banks and other CU. For most business owners not only was there a long wait to get the loans, there was a long (up to 18 months) for the SBA to forgive the loan and pay back the banks. I heard from some that banks were tired of waiting and started collecting monthly payments from business owners. Not ESCU. They worked with me and deferred my payments, until it was finally forgiven. You can't beat the personal relationship with a small credit union!

Used to be a great place back in the day, now it feels the same as everyone else. After a very long relationship with them I no longer feel valued as a member. I have paid off a house, cars, have great credit but when I asked for help they turned me down without even talking to me. I have been moving my business away from here and would recommend you find a credit union that still values it's members.

My problem started with forced insurance. The paperwork requested was provided. Next month, same issue, paperwork provided a second time, actually 3rd time counting the paperwork provided at time of loan. The forced charges, raised monthly payment, which there was no notification. So the payments sent, even though I was adding extra for principal, were still not enough to cover insurance. This put my payments as delinquent, so they could not be paid online. The representative I spoke with about this told me in June, 10 weeks ago, that with our conversation she would do a transfer from savings that with the credit back for the insurance charges, would make everything current. This would allow me to use online transfers again to pay. There have been several calls since, trying to find out why this has not happened. The few times actually getting to speak with her, it's always just "it's in process and it's resolved". I called upset about this the last few times and left messages....no response and no help. I had still been able to pay my electro credit card by transfer from savings, my last one was done a week ago. I called a day later and complained again that I still couldn't make loan payment online, still showed delinquent. 3 days later I checked and now my credit card shows delinquent (its not, never has been....500 was transfered to it 3 days earlier. My plan is to payoff credit card and have loan refinanced through a different source, close savings account. This vehicle is my 4rth financed with electro.....my last.