EECU Credit Union W 7th St, Fort Worth

First, I've never had a bad experience at this EECU location. I've gone in for a variety of issues, and I've always been seen to promptly, and the issues have always been resolved by the time I left. In addition to that, I want to say how pleasant it is to be greeted by the kind security guard in the cowboy hat who could be brothers with Sam Elliot. He is so friendly and nice, and he set the tone for my arrival and sent me on my way in the jolliest of manners. He literally made my day.

Shady busines, worst than a bad nightmare. We had an account with EECU, for a credit card. It was set up on an automatic payment, monthly. At some point in time EECU changed their credit card processor and our automatic payment was disabled by EECU, with no notification. A month later ( ONE month) they reported us as delinquent payment to Experian. We tried to see what happened, and from all we could gather, they sent the mail notifications to a non existing address - not mine. Long story short, we could not ration with them, even with copies of the letters from the credit bureau, where the copies (of their sent mails ) clearly showed the wrong address, where they "informed" us about the change. I went to the branch, and the response was "so....sue us !". Experian would not listen to us to dispute this item, as EECU is a big paying customer of theirs, and of course they would not jeopardize their income for a "small" issue like ours. My advice, stay away from this shady credit union. Plenty others out there, don't go through the same thing we did.

I have been with them for 25 or more years and in the last two years they have changed policy’s and have become one of the worst banking institutions I have ever dealt with. Had fraud on my account and they did very little to remedy the situation where I am still dealing with the blowback of. Do your self a favor and go down the street to Frost

Friendly but often astoundingly incompetent. Nice people, had some really bad experience, as did employees and contractors. Just a shame!! I quite like the place and the people, but had some really bad experiences both with mom's car loan and also as a subcontractor on a home improvement loan. The bank made things much worse, and weren't sure what they were doing for who at any given moment, and there was never anyone in who could figure it out, and they never returned calls or emails except to threaten me about this review - not to fix the issues. Avoid!

40+ year membership. Never borrowed or owed EECU one dime. Would not refinance a car loan. No reason to maintain this relationship. "Banking" can be achieved anywhere.

Well, so far, I have experienced positive and negative from EECU. In person, customer service is good, but it is somewhat of a game when you are trying to get help over the phone. The manager at my branch, Mrs. Christina, has a great spirit and is very willing to help. Also, the variety here is definitely lacking. The paint colors remind me of a concentration camp, and from what it sounds like, the employees are not allowed to cheer up the walls with nice inspirational pictures or paintings. Another thing that is interesting, is that I have 3 different bank accounts with different debit cards for organizational purposes, and i can only get the same exact color card for each account.... how confusing, They all look alike!. The Credit union in Oklahoma that I am transferring from is far advanced in customer service and customer satisfaction. Please, EECU, if you are reading these reviews, give us more card colors and check out Allegiance Credit Union in OKC to get some tips and understanding about what people need, like and appreciate about a great banking experience. Thank you! I hope my star rating will go up the longer I bank with you. PS, I am a businessman, and when business is more frustrating than it needs to be, my patience gets thin..... I almost gave a 4 star rating because of my good experiences with Mrs. Christina.

Worst customer service. Will flat out lie to you over the phone, in the drive through and in person to your face. Woman on the phone told me I could obtain a new card in the drive thru. I get there and find out that was a lie. I go inside and the guy at the front said their debit card machine was down. I asked him to just send one to my house. He quickly took my license and completed the task too fast, in my opinion. I called telephone banking and sure enough, another lie. He hadn’t ordered anything. My sister works for TIAA credit union. That’s where I’m going and I suggest you do the same.

Just opened an account here and Christina was super helpful and speedy. I was greeted at the door and did not wait long at all before I was assisted. I even called customer service after branch hours to get my Apple Pay set up and the representative followed up the next day as promised. I’m giving 5 stars and looking forward to being a member here.

I’m very disappointed with the service I’ve been receiving lately. This used to be a place where you will come and get excellent service now days they make it close to impossible to get anything done and all the bankers are working on something in their computer rather than helping people

If I could give zero stars, I wouldFirst, let me say how disappointed I am in EECU.  My grandfather has done business with the Fort Worth Branch for many, many years.  Now that he has passed, your establishment has not made it easy for my grandmother or myself to take care of the accounts.  I have called on several occasions and each time I have been told something different.  I was put on hold the first time I called, so the representative could speak with your legal department and was told the money could be in an electronic wire. They just needed us to send over a letter with the new account information. I did everything asked and then I'm told it can't be done.  If I had known this in the beginning, I would have already closed the accounts and requested the money in a check.    We live over 80 miles away and can not get to the branch to take care of this in person.  We were also told the account had 10 days of access then they would be closed, but then I'm told yesterday that I must request them to be closed. I was very shocked in the first place because I've never heard of a bank or credit union that would not just take a deceased person's name off of the account so the spouse could continue to have access to the account. Instead give 10 days access before closing the account, and then ask them to jump through hoops to get access to their own money.  This is not a common practice from talking with other banking institutions.  I hope the next time you need to discuss business with people that have lost a loved one, you are a little more forthcoming and helpful.

After being with Chase for 20ish years, I decided that I needed someone local. Big mistake. I chose this bank based a few personal recommendations, but I really should have checked out these reviews first. As most know, it's a process to change direct deposit etc. I happened to get a partial paper payroll check and thought it was a great opportunity to try out the online app check deposit option. They put a 9 day hold on my check, YES 9 DAYS!! I spoke with a very nice customer service rep and he basically told me that time frame was accurate for new accounts for the first 30 days...after that it's a 1-2 day hold....still a nightmare as 2 business days can turn into 5 real days...I've just never had this issue with a payroll check. Not pleased thus far and if I want to close this account I have to wait the 9 days for my check to clear.

Customer service is absolutely horrible. Through the years that I have been a member of EECU I have reached out to customer service (chat, secure email, and phone) and each time I have been provided quick responses; however, the responses are often inaccurate. About a week ago my EECU credit card stopped sending me e-alerts. When the credit card system was changed a few months ago, the e-alerts would often arrive hours or days later. As opposed to the previous credit card system (which was much better than this new system) that sent e-alerts immediately. Maybe the e-alerts will arrive in a few weeks. I do not know. I reached out by secure email and received an incorrect response that incorrectly instructed me how to set up an e-alert. (The person used the old credit card system instructions and if she had checked (or read my email) she would have seen that I already have the e-alerts established). So I reached out by chat this morning and was told to contact the credit card area directly and she provided a phone number. The credit card customer service person informed me that was handled by the bank and transferred me back to the bank. I was on hold for about 7 minutes, then someone answered and disconnected. I called back directly to the bank and was told again that was handled by the credit card. I called the credit card people again and after providing all of the security information (again and again and again) I was placed on hold while the problem was researched. I listened to music for about 5 minutes, then was disconnected. Again. Please note, my phone is not disconnecting the calls, the customer service staff are doing it. A reasonable person would assume they would call me back after being disconnected since my phone number was asked for multiple times. Nope. Nothing. My opinion is that EECU has a problem with both training and retention of quality employees. To EECU management, your customer service staff are now the face of your business because COVID-19 has closed most in-person transactions. Treat your customer service employees better and they will, in turn, treat your customers better, too. Top down management style folks. You need to do better because this reflects on you. Thank you very much and Happy Thanksgiving.

the friendly FW sheriff is the best part-smiling & greeting everyone…he needs to work at the bank. see below- EECU purpose “fast & friendly”. the front desk didn’t greet me or welcome me when i said it’s my 1st time there, even after i waited in line behind 2 others. a guy at desk sitting there on phone even tho had a long line w clients. lobby has no ventilation-afternoon sun hits front & creates sauna feeling-even on a cool december day. i told her i wanted to join-i was told on phone only member requirement was currently living in state of TX. i told her i lived in parker co-she had to look it up in a notebook which took awhile. she said ok w no enthusiasm. then i asked wht documents do i need to join? again the person on phone wasn’t sure if i needed ID & ss card or just ID. front desk lady said just join online & bring documents. i get better service at DQ. gonna chk out weatherford location-to see if people & service any better. smh