Educators Credit Union Robertson Ave, Copperas Cove

We have banked with Educators Credit Union for numerous years but discontinued using them a couple of years ago due to difficulty accessing our funds. We were members of the military and often stationed out of the area. In order to have money wired from one account to another we were told we had to be physically present which we were unable to do. We have recently left the military but had money deposited at Educators. For two weeks we tried to have our funds moved only to be told someone would call us about it (which never happened) and when we tried calling back we would be routed to an answering machine. The customer service used to be phenomenal but now, it seems like you are out of luck unless you can be there in person. Very disappointed with this considering the number of years we have been members.