Eastern Bank Tremont St, Boston

The customer service I received was appalling, I moved ALL of my business to rockland trust and they treated me like royalty, I highly recommend moving your business to a company that ACTUALLY values their customers like rockland trust. You won’t regret it.

I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates did not know what they were doing. One asked the other for advise, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her. I left because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch and they were able to help me with the statement I needed, they gave me the letter in my hand today, signed. The other branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.

Tori was great help to myself and family however the branch manager is very unprofessional and picks and chooses when she wants to service people I recommend tori becoming the branch manager not a young lady who cannot speak to people appropriately

I been to 4 different branches around Boston and every teller that I’ve had has great customer service skills. That’s what’s up Eastern Bank!

The black teller or associate is not that friendly. No say hi or how are you when I come in. It is terribel one. She needs to train to be better a CS associate.

Torrey was amazingly helpful in helping us promptly obtain a Mass Save Heat Loan. She was super responsive and helped us navigate an otherwise complicated process.

The customer service at the Tremont Street branch is superb. Eastern Bank is a wonderful community presence and proves that a large financial institution can do good and do well!

The tellers are always helpful and Polite.