East Alabama Title 18th Ave, Phenix City

Thank you, Catherine! You are a joy to work with. We appreciate the compliments!

Thank you, Mr. Teaster! It was a pleasure to work with you and Mrs. Teaster as well. We appreciate you letting us know!

Thank you Gary, glad we could assist!

Thank you, Melony!

Thank you, Ms. Cuervo! It was a pleasure to work with you! :)

Mr. Sachitano's complaint centers around his estimated tax bill for 2018. His closing occurred about halfway through the fiscal tax year. As with all such closings, we must estimate the amount due for taxes using the facts available to us because exact figures are not yet viewable. Those facts dictated that we assume the 2018 tax bill would be based on full value without any exemptions applied, and we estimated accordingly so that Mr. Sachitano would not experience a large shortage in his escrow account. In handling closings for almost 30 years now, I can state that we used due diligence in our estimation of taxes and would have done the same for any other customer with the same set of facts before us. Estimates are occasionally wrong. After all, they are "estimates." We are happy for him that his tax bill was lower than we estimated and that he is receiving credit for the prior owner's tax exemption. Over $700 of the money held by his mortgage company for taxes was actually paid by the seller in his transaction, and he has received a refund from his mortgage company of that and much more, as he explained. We knew that he would be refunded this money in due course if our estimate was incorrect. We responded at great length to Mr. Sachitano's numerous inquiries, explaining exactly why we calculated taxes the way we did. Communication with him prior to closing was handled predominantly via email. We also reviewed all emails between him and our closing coordinator and found no evidence of the "rudeness" he asserts. We could only assume that he misinterpreted the context of an email and perceived some emotional content where there was none. Once we had spent a great deal of time responding to his continuous email inquiries, we finally had to discontinue responding as we realized that there was no possible way to satisfy this particular customer. We wish him well in future closings at other offices.

Thank you so much, Mr Zenrick. It was a pleasure to meet you as well and we hope you enjoy your new home!

Good morning, Mr. Wicker! We have been open all week for our standard business hours of 8:30am to 5:00pm eastern time. While we certainly do our best to answer all calls and are not aware of any missed calls, we do apologize if your call was missed. I have checked with all staff and we have not received any voicemail messages with a name or number to call back. We are open as usual until 5:00pm eastern time today and would be happy to take your call if you care to contact us. Thank you!