Downtown Financial Group - Home Mortgage Loans Nordhoff St, Northridge

Where to start?! Victoria and her team really nailed it and made it happen for me and my family!! Victoria was with me through this whole insane process that I didn’t know where to start. Very blessed and great full I met Victoria and her team. Never thought I would ever own my own home and Victoria made that happen! I highly recommend anyone who is looking to buy to contact Victoria! She will make things happen and you won’t regret it. Recommend downtown financial to anyone who wants to be a future homeowner! Victoria thank you and god bless!

Joseph is an intelligent individual. He helped me out through the whole process in purchasing my first home. I sent all the documents required he asked for and right away got me pre approved for a home loan. He answered every single question I had and kept me updated through the process. He was able to obtain a great interest rate for me as well. Now I am a proud home owner !

My written testimonial for Evelyn Benson, Loan Officer of Downtown Financial Group. Based on my experience as a realtor, whenever in escrow, my biggest concern for my clients is in the property’s appraisal and loan approval phase. Not meeting them on an agreed contingency period may jeopardize the security of the client’s Earnest Money Deposit if not protected on a timely withdrawal or renegotiation of the agreement. Therefore, the unity and teamwork of a loan officer and real estate agent working together in complete transparency is the definitive key to a successful plan of action. The mutual ambition to administer due diligence and secure smooth closing for the sake of the clients is the primary mission. There is a great difference between a loan officer by title and a loan officer with a mission. Based on my previous experience, I can attest that you stand out of the crowd, Evelyn. My feeling of discomfort and weariness were diminished the moment I introduced you to my clients. I watched you in action and you deserve an honest testimonial and recommendation coming from a demanding, picky, and client-protective realtor like me. I have witnessed your relentless client service performance since the loan originated, during the analysis and financial evaluation period, and on several occasions for group phone calls and correspondence with my clients. This gave me the purest trust, a peace of mind that they are in good hands. You captured my clients’ hearts with obvious respect using a classroom teaching strategy which is an easy-to-understand technique to navigate the flow of the loan process. Your method of familiarizing them with the current mortgage market, the dos and don’ts, the importance of timely document submission, continuous communication, and building expectations made a whole lot of difference to pre-set the goal to clear to close on the first submission. You are transparent in every step of the way and the challenges and problems are your own to conquer. You work around their chaotic work schedules and yet accomplished the fulfillment of getting the important items needed to nail it. I give you the highest accountability of understanding and knowing the loan products & guidelines you sell. Your professional determination of fitting the right loan product to meet the client’s financial capability was carefully calculated. You are knowledgeable to the temperature of the loan industry and by conveying your feedback in a very sensible manner have inspired my clients to lock the interest rate on its perfect timing given the uncertainty of the fluctuating interest rates. Talking about closing, you promised to meet the loan funding on the scheduled time but instead, you delivered it earlier. You are the type who under-promised and over-delivered and this is one of the good characteristics that I’m looking for in a loan officer. I’m very pleased to reminisce the day I introduced you to my clients, and I distinguished you as an integral contributor to the success of this transaction. With tendered appreciation and admiration for your work and services, you made our mutual clients happy, the other team of Real Estate (Escrow, Title, HW, HI) is happy, and most of all, to make me happy. Let me assure you that your name is on top of the list with flying colors as my most recommendable loan service provider for all my future clienteles. Thank you – Wilson dela Cruz.

I asked a lot of questions just about everyday leading up to closing. He was there answering the phone and the questions everytime without pause. If you want to know what's exactly going on with your loan beginning to end and have all your questions answered then, Joseph is a guy for you.

5 stars all around for Victoria, Gabriel, and Claudia. After over a 100 day escrow, they stuck it out with us and got the job done. We are very thankful for all of their hard work and open communication during the process. They explained everything perfectly for us new homebuyers and let me vent my frustrations out. Big thank you to Gabriel for being my contact person, answering every text and call, and keeping me notified every second. I really appreciate you all and this company for helping us and not giving up on us!

Evelyn, my real estate client’s loan officer, was the best we have ever worked with. She was very diligent and committed from beginning to end. She tackled every hurdle that came by during the loan process. She really pushed for the transaction happen! I would definitely recommend her for your loan needs.

Evelyn Benson is a kind person who has a big heart and helpful with her clients and she treat us like a family, her priority is to get a place to live for all her clients, she's a well educated person , all the questions you asked her regarding buying or refinancing your house, she will answer and explain it to you with a smile on her face. I will recommend Evelyn 101% to all my friends and who i know who's looking for a dwelling place. I'm very much satisfied for all the services, I'm so proud and happy to know her and her husband, more power and more clients!

My husband and I recently worked with Joseph at Downtown Financial Group. Joseph was amazing from the get-go! As first time home buyers, we were scared and not familiar with the process. We put all our trust in Joseph and he made sure everything went smoothly as he walked us through every step. Joseph was very informative, communicative and always available to answer any questions we had. We are very happy we were able to work with Joseph. Thank you so much Joseph! We have finally reached our dream of being homeowners!

I had the pleasure of working with Victoria Mendez of Downtown Financial Group while we looked for a new house to buy and I can't say enough great things about her, her services and professionalism. She provides outstanding customer service and has extensive knowledge and experience in the loan financing field. She worked with us from beginning to end in our home purchase process and fought hard to ensure we got the best and lowest interest rate on our loan. Victoria was always professional, courteous, and friendly. She was always available when I had a question and was quick to respond and provide answers. She went above and beyond to ensure we knew the kind of loan we were getting, the interest rate and what our mortgage payments would look like which helped us plan our financial situation. If you are looking for the best in the field, Victoria Mendez from Downtown Financial Group is who you need. She made what is typically a scary and unpredictable process, a fun one and less intimidating. Give her a call if you are looking for someone who will always be honest and trustworthy. You will be glad you did.

Victoria Mendez is a true professional and incredible. I just closed escrow and being a first time buyer, I had numerous questions during the process. She was patient, incredibly knowledgeable and was accessible every single time making the process less arduous. Communication was key for my comfort level. I feel extremely satisfied with the service provided. I highly recommend Victoria for your mortgage needs. Couldn't have purchased my home without you. Thank you Victoria and your entire team for all your hard work!