Downey Federal Credit Union 3rd St, Downey

Been banking here for about 25 years. Great place totally confident with them and my money. Supportive, friendly and efficient. When my personal info was stolen from my house. I went to the bank and explained. I closed my account and reopened another. Before the thieves stole any money. Many of their employees have been working there for years which tells me they are good to their employees.

PLEASE GET NEW⚠️ATM's⚠️Breaks⚠️. D🚫WN⚠️ WAY T🚫 🚫FTEN.

Poor customer service. I’ve never had so many issues with a bank before. There was an issue with my loan that I had called to have it fixed. The clerk assured me it was taken care of but unfortunately it wasn’t. When I noticed it wasn’t fixed I called in a second time figuring it would be a simple process to smooth things out. I called and spoke with marisol who said she needed manager assistance to rectify the problem and I was told I would receive a call from their manager Veronica. I never received a call so I decided to take the initiative to call again. The manager Veronica was very rude and condescending. She never apologized for not calling and had a very unhelpful attitude. I tried explaining to her that I had spoke with a clerk months ago and was told the issue was resolved but it wasn’t. She replied “at the end of the day, it’s your responsibility to make sure the clerk did the correct changes”. In my opinion that is just placing the blame on the client for their employees incompetency. I’ve never been treated so poorly from a bank before and I really had the sense that they do not value their customers. I’m very disappointed because I was excited to join a credit union (I usually bank with larger banks) but it’s honestly been a bad experience. My fiancé and I were planning on getting a joint savings account and I was considering this credit union. However after this experience we decided we’d look into other options. Update: just received a call from Pedro who was very helpful and empathetic to the mistake. He apologized for the clerk not making the necessary changes and fully resolved the issue. I’m adding a star for his helpfulness but unfortunately due to the poor treatment from Veronica I can not recommend this bank.

Been a member for 11 years or so. Through financial good times and bad. I have always been treated with respect and great customer service. The staff is friendly and professional. I will recommend my Dfcu to anyone who is seeking a credit union to join.

I just opened an account a few weeks ago and I absolutely am in love with this credit union!! Super great service, very professional, and extremely member oriented. Michelle definitely made my experience a pleasant one. Thank you DFCU!

Absolute worst banking institution on the face of the earth. Transactions are constantly declined due to server errors. And being that after hours there is no technical support, we need to wait until God knows when to be able to spend our money. You’d probably have better luck using a Wells Fargo debit card in the 1950s then you will with this bank.

Been banking there for years due to they're "upgrades" I haven't been able to pull out money or transfer its Been 4days what a joke

absolutely great experience , no doubt, excellent bank excellent team, I'm really grateful to be a member of this great institution- thanks Alex for all your professionalism.. THANKS FEDERAL CREDIT UNION 👌

Personal service and GREAT customer care! Been a member for 31 years and I have stayed with DFCU even after moving to OC. Best Credit Union EVER!!!

Money saver. This place is the best. Helped me with a car loan a credit line. Customer service was super friendly and helpful. Answered alllll my questions. Got my car loan quick and saved me alot of money. I'm happy I checked them out cause I benefited alot.