Dollar Bank Cochran Rd, Pittsburgh

I use Dollar Bank for personal and Business accounts. I’ve made deposits here, and they’ve deposited the cash into accounts that don’t belong to me on multiple occasions. Every time I do a large business deposit, the scanner messes up and they get the wrong amount and I have to wait for them to figure out the mistake. I’ve had a passbook account that I’ve used for years that they all of a sudden decided to not allow me to withdraw from because I was a minor on the account (I’m 30 and the account was opened before I turned 18). Terrible, terrible service here. I am slowly moving all my accounts out of this bank and I would recommend you do the same.

Came here a while back to deposit a FEDERAL tax return check (this was not my usual branch but I lived out this way and was close). The teller and branch manager I believe(she had longer hair, was an older Caucasian woman with glasses) were acting as if they had no idea how to deposit a check. Why do you need a manager to deposit a check? I wasn’t even asking to cash it, I was depositing it into my account that I had had with dollar since I was 18. Finally they complete the transaction and as time passed I realized that they had done something to where there was a 4-5 day hold on my money (I did this transaction early in the week on a business day). Idk what their problem was (discrimination? did she not think a check from the US Treasury was real? We’ll never know) but I closed my account shortly after and will never bank with dollar again. Customer service at their various branches is never that great.

This bank is refusing to process PPP loans for small business, they’re only doing it for their customers and the customers that already have loans, this is not what this government program was set up for. It was to help the small business, not the larger corporations, not for banks to pick and choose .and process loans for their favorite customers. What a scam

My sister has a mortgage through this bank. She subdivided her property 9 months ago and we are STILL waiting for the lien to be cleared on the new created vacant lots. They are unresponsive to phone calls and appear to wrapped in red tape. Terrible service

Dollar Bank has been great for over 20years for both my business and personally!

I have been with Dollar Bank for many years. Melissa Hastings is the branch officer at the Virginia Manor Dollar Bank in Pittsburgh, PA 15220. She has been such an asset to your bank as well as for me. She is very concerned about her customers and continues to offer exemplary customer service for me. She is always looking for new products for me to invest in. She always communicates with me about interest rates so that I can maximize my return on my CD's. I have known her for several years and she is a very genuine, caring and compassionate person...she is extremely consistent and knowledgeable. Because of Melissa, I will continue to do business with your Bank. Respectfully, Caroline P.

They are not accredited with the BBB. After banking here for almost a year, I was charged a $36 overdraft fee for cashing a check. The customer service person was very polite but refused to waive the fee because I was warned on the receipt, after the transaction, that cashing non-Dollar Bank checks puts a hold on the account. This is not the way my previous bank did business and believe I'll be looking for a new bank soon.

Melissa and her team are awesome! I always get great service at the teller line. I can do all my banking electronically but I choose to come in person when convenient. It’s always a great experience. Thank you !!

They have a nice drive thru, but it can get backed up. The location seems really nice, but this whole parking lot is ridiculous. You can only go certain directions in and out at each end.

There always so slow in the drive thru and when you go in it seems they don’t have enough people to work.