Digital Federal Credit Union Gold Star Blvd, Worcester

Lines are always long. If you are trying to deposit cash its always 15 to 20 minutes in line. They always seem to be understaffed Dont get me started on customer service I recently had a problem with my wallet being stolen from my car. I tried to call the branch directly and speak with someone. No human to talk to and just a recording about this or that. Well that person who stole my wallet was using it to buy all kinds of stuff.i truly believe it all could have been avoided if someone just answered their phones...now my account is all messed up.

Recently opened an account here because I found their auto loans to have a really low interest rate. However, my experience with customer service has been bad. I visited the branch, having made an appointment beforehand. I was asked to wait in the lobby. Waited for about 15-20 mins and saw people who arrived after me being tended to before me. I checked with the counter and was told that my name was called and that I may not have heard. It wasn't even a crowded place and was pretty quiet. If it was called out loud enough I would have heard. Long story short, no one apologized to me for the inconvenience. I feel this is not professional. At the very least they should have a display or something to let you know when it's your chance or a text message or something. Was not a pleasant experience overall.

Staff friendly and always helpful when I go in. 3 stars due to ATM being down sometimes and long lines.

I have always rated a 5. I love DCU. But lately different employee are telling me different things. In these difficult times I need to know that what my mobile app is telling me is correct. But a woman told me funds would be released sunday night after midnight. Which makes sense. This guy is telling me I have already received it all. No hold on checks. Yes there is over a certain amount. I just felt like he didnt care. Not Dcu. I hope to hear from the bank in Good faith. I love dcu. Best bank. They have really worked with me. This guy didnt care and spoke to me like I am an idiot. That, I hate.

Don’t get me wrong this branch of DCU is a great bank But this is unacceptable! About a week after my 1 month of being a member I deposited a ssi check before I could set up for direct deposit. I went in to try to make a withdrawal. Not only did they block my account(teller told me) for 2 weeks even after going into the branch for verification and answered all the questions, but I was told from HEAD branch that once the check clears (which was reason why I had the block) that I would have access to my account again. It’s been 2 weeks! Not to mention I have rent and some other bills as well as Christmas shopping to do around the holidays. I’m elderly and can’t go into the bank as often but I had already for validation. 2 & a half weeks in I’m still being told by phone when I called that I have to go in again. I have to wait on MY MONEY all because of “risk” that’s not there after I went in. So here I am trying to go in again. TOTAL INCONVENIENCE!

Low rates. But god help you if you need any help from an actual person. I've actually taken out my future car loans with another credit union at 1% higher rate, just to avoid the un needed frustration dealing with any human at dcu. You can't just simply call them and talk to someone without leaving a call back #. wich could be up to 6hrs. Later or more. And don't think your going to be talking to anybody with any knowledge of what their doing. It took my dealer 3 days to get a hold of them to make a pay off on my trade in. Their a huge dealer and said they've never seen anything like this with any bank.

Worst experience with Dan the trailer. They even don’t know what they are doin. They have confirmed the service is complete I look for. But the results was 0000

Horrible customer support. I've been trying to get in contact with someone for a week and have waited on hold for two hours just for the chat to end in the middle of our conversation.

I recently had someone take money out of account illegally. I was upset as you can imagine. My card and account was blocked. The first guy I spoke with at this branch told me everything is good don't worry. I had a bill due, he told me don't worry give them your account #, it's fine. I'm in line at the bank after calling in the payment, and my daughter who is ten says, "Mom, how can you put money in your account if it's all blocked. Understand, when you call your bank after something like this happens, you are expecting customer service. Someone who can remain calm and help you figure things out. Someone who is looking to resolve your issue. I don't work for the bank. If I were drowning, I wouldn't expect the lifeguard to knock me out to get me to safety. Well today, I had to call the bank yet again, this time I got someone who not only gave me great customer service, but had a wonderful, professional attitude. Great listening skills, and remained focused on resolving my issue. Aneudy is his name, and he is truly a humane individual. I am half deaf in one ear, so I am not good on the phone. This did not stop Aneudy from helping me. Not only did he find a way to help me , but more importantly, he was supportive at a time when I needed it. Thank you Aneudy. 😁 Eddi ( Golstar Blvd branch).

This bank can literally do NOTHING properly. Whether it’s car loans, home loans or customer service on site or on the phone. Central One Federal Credit Union has rates just as good and they know what customer service is 🤷‍♂️