Del Norte Credit Union W San Mateo Rd, Santa Fe

No longer have the ability to contact any local branch. All calls go to a call service located no where near us and no idea how to even pronounce the branch street names. What is the point of providing it. That is why I use to like DNCU in having the ability to speak to actual person I was working with. Might save overhead cost, but cost more when you lose customers. Time to shop other local credit unions since this is no longer one.

I have been with this bank for many years and good standing, and they were not reasonable when needing a loan. I firmly believed my loan officer entered incorrect information! Please do not use this bank if you can help it!!!!

We’ve been banking with Del Norte Credit Union for years! We have been so fortunate to work with Jeanette Valdivia with all of our loans, she is professional, knowledgeable, takes time to explain all the details, but most of all she’s really friendly. We highly recommend her. “Thank you Jeanette!”

The team represents among the highest levels of customer service I have experienced. A fantastic organization! The service is smooth and straightforward. Great service, efficient communication and a really easy way to get a loan with lots of help and support to get the right deal. Ask for Jeannette Valdivia she will take care of you

I had an awesome experience to get my Car Loan. Jeanette Valdivia is an awesome help. She answered every question I had. She was very professional about everything. She helped me threw every step I recommend her if you need any Financial advice she is the woman you want to talk to. Thank you so much for the help and advice I really appreciate and so does my little family!!! 🙏🙏🙏🙏 🚗🚗🚗

This is the only bank that I've ever had that goes out of their way to help you out. I came to Del Norte Credit Union with a 28% interest car loan they refinanced me to a 9% loan. Then when my credit improved they again refinanced me to 2.8% loan and offered me a $3000.00 credit card without me asking. Heather Grant is the best loan officer. She recently helped my daughter get out of a terrible loan and started with a low interest loan. I'll never use another bank again. Thanks DNCU!

I have been with Del Norte for several years. I refinanced My first vehicle and now my second vehicle. Jeanette Valdivia was amazing. She explained issues in detail so I understood and made it easier for me to save money! I am very grateful for her customer service because she went above to help me. Thank you!!

If they can build a new credit union on every corner in this city ,they can keep up with the times and have better online tools. Get a app which I can pay all my loans with other third party banks not just internal accounts.

I continue to be impressed by the friendliness and professionalism of the folks who work for Del Norte. Most recently, I had the pleasure to work with Chloe Miller at the San Mateo branch. Chloe helped me straighten out several issues resulting from my recent mortgage closing. Chloe kept in touch and followed through on everything she said she would. I really believe that Del Norte cares about their members and the hard working people of Santa Fe. Thank you Chloe!!

Jeanette Valdivia out of the Santa Fe branch assisted me in a new vehicle loan from out of state as well as a refinance. She made the process extremely easy and quick, one of the best experiences I’ve had with the Credit Union. She was tremendously helpful and so knowledgeable. I would 100% request her for any of my future financial needs with Del Norte Credit Union.

Banking with Del Norte Credit Union has been a great experience. Jeanette V. made our experience with car loans easy and she explained everything and took her time to deliver an exceptional customer experience! We will be going to Jeanette for all our future banking needs.

I would like to highly recommend an amazing knowledgeable efficient and very caring loan officer Jeanette Valdivia for any financial loan transaction you may need at Del Norte Credit Union. Thank You Jeanette Valdivia for all your hard work and the time you took to get me a loan with a great interest rate so quickly.

Recently my husband and I had the pleasure of working with Jeanette V. As non-members settling our father's affairs after his passing, she immediately sympathized with us and offered the best customer service. Our business with DNCU was not specific to her services, but despite that, she assisted by making phone calls and sending emails to the right people. Jeanette followed up with phone calls and emails to us even if she didn't have any updated information. Her expertise and excellent customer service experience offered us great comfort during this difficult time.