David McDavid Lincoln Frisco Service Department TX, Frisco

Wish I could give it 0 stars. This new location sucks. Customer satisfaction has declined. Got literally screamed at by the service manager. The service was scheduled for an hour service. After 2.5 hours, I asked the service manager when will the car will be completed. He proceeded to scream at the top of his lungs at ME! Would never go again. Would never recommend this location to anyone not even my enemies. Blessed to have returned my lease and no longer have to deal with Lincoln. Oh yeah, the chick who leased my vehicle assumed and stated to my face that I couldn't afford a Navigator. So I went to Jaguar, and brought a vehicle from them ✌️. Bye Felicia

Professional and convenient! Appreciate the valet service to pick my car up from my house and give me the use of a loaner car while repairs are made. Richard was very helpful and knowledgeable about my vehicle and getting the repair done it needed in a timely matter.A+

I came in for a recall on my engine block that was listed online for the MKC. I was told there was no recall I offered to show the guy the article he refuse to look at it and said if it was online it did not matter. I would need to pay $275.00 for a diagnostic. Needless to say if I came in for a recall and was told there is no recall then the next question should have been what would you like to do. Not just say well it will be $275.00. Of course I did not pay to have a diagnostic done.

I purchased a car from them in 2020. They attempted to pursued me to purchase some oil change maintenance package. I declined. I’m glad that I did because I’ve not been able to book an oil change. I’ve called numerous times on several days yet I’m always told “we’re busy but someone will call you back”. To date (I’ve called again today) and nobody ever calls back. The sales experience is cool but pass on the service department. Definitely not worth the lack of professionalism.

Nobody answers the phone!!! The direct phone number for the parts department keeps getting disconnected and no one ever answers.

Eddie and Veronica were my sales contacts and they were both amazing. Miguel was also amazing. All three worked with me over a 5 month period helping me along the way in the entire process of purchasing my new Navigator.

I’m so happy with Frisco David McDavid Lincoln. They are fantastic!!! I purchased my first And Second Lincoln from them, in Plano and now, Frisco, Texas. They have been my extended family in purchases of autos the past three years!!! I bought a Navigator, as my last car, and it, as was my 3.0 MKZ, unparalleled in performance and style!!! The staff, both service and sales have been complimentary in actions towards me as a customer. I give them very high marks!!!

I normally experience good service on my visits. However, on my last visit to have my oil and filter changed as a part of the service agreement purchased through this month , I was informed the agreement had expired on Tuesday the 9th. My issue is I brought my car in on Monday the 8th only to learn the dealership had moved. The next day I called for an appointment and new location for the following Monday the 15th unaware of the expiration on the 9th. I feel I should have been made aware of the expiration or at least make the oil change a courtesy considering the fact that had I known about the change of address I would have made the deadline,missed by less than a week.That being said,my personal experience was very good.

I have a Lincoln MKZ hybrid, and I've been using David McDavid Lincoln since I moved out to Texas the last 3+ years. Before that I was using Galpin Lincoln in Los Angeles which was a truly fantastic dealership. My experience with David McDavid has been far from that sadly, and is ruining the Lincoln brand for me. The main issue that I have is that conveniently after my extended warranty was up, I got a bunch of issues that came up from them (and nothing before suspiciously). One of the main items (a cracked oil pan) was actually damaged by them, but they didn't admit the fault and wanted to charge over $2k for the repair. I got a second opinion which confirmed that the damage looked like it was done by someone working under there, and definitely not wear and tear. Since David McDavid's mechanics have been the only ones working on vehicle these last 3 years, and since my oil pan has a covered panel that was undamaged, definitely points to them. A service manager did reach out that day when I raised this up to the service advisor, but then there was absolutely no follow up despite his promise to reach out to Lincoln on Monday. I called back and emailed several times throughout the week and never got a response back. Funny part is that they still are happily automatically emailing me about getting another extended warranty / service plan... But it's now been another week after and still no response or updates or any efforts to show that they want to make things right. I ended up getting it repaired elsewhere as I needed the vehicle functional... No thanks at all to this dealer. If you've got a Lincoln, just go to a Ford dealer and stay away from here like the plague if you don't want damage done to your car.

My experience was very quick and satisfying.