Cushman & Wakefield/The Lund Company Regency Pkwy, Omaha

I wish I could give zero stars. THEY ARE TERRIBLE. I lived at the club at highland park for a year and within the first month, the plumbing in my bathroom and my power went out in the same day. I called the office and they said they’d send someone, they didn’t. It was the middle of winter and I didn’t have power or a toilet. I had to call 2 more times to get anyone to come fix it. On a number of occasions their office called me saying I didn’t have the paper work in for my dogs, I literally had to tell them to double check 3 times and they finally found it. In the summertime the shower above mine leaked and when they sent someone he made a hole in my ceiling to “check it out”. Then left it. A hole was in my ceiling for weeks before they patched it. When I moved out in December the patch was still there, not completely repaired. I have had packages missing from the office and a terrible time calling corporate for assistance with anything. I had auto-payments set up for rent on their website and “somehow the site went down” so they charged me a late fee when it went through and refused to refund that almost $100. When I moved out I had video proof of a spotless apartment (it looked better than when I moved in) and they are charging me for things that are obviously not there. The Lund company are just saying that it’s their money now and there’s nothing I can do. ZERO STARS

I have lived at Crystal Flats in Bentonville, Arkansas since 2020. During that time I have lived in an apartment on the 3rd floor in the first building opened and then moved to a two story condo in another building. BOTH have had major water damage with repairs needed. The most recent issue is an ongoing water leak from the master bedroom ceiling. The management team informed us we needed to be out of the apartment for a week to get this fixed. They asked us to be ready at 7 AM Monday morning. We made arrangements to board our pets and dropped them off the night before ($100/night for two doodles) and to stay in a hotel. They never showed up to do the repairs!!!! The manager has never talked to us. We are at our wits end. I hate writing bad reviews because I feel that people/businesses should have a chance to get it right. Unfortunately after months we are at our wits end - no resolution from management at Crystal Flats, no contact from Lund Co. I would never recommend Crystal Flats to anyone.

I wish I could give no stars. I am an avid Google review reader and often take bad ratings with a grain of salt. If you’re the same way PLEASE take my advice seriously. RUN FROM THIS COMPANY! DO NOT rent from them if you are able to!!! Good luck getting ahold of someone here. If I had a dollar for every unanswered email or voicemail I would be rich. But despite this.. I planned to move into one of their complexes (Echo Park) because the units are gorgeous! I was promised a unit would be available to move into in late June/early July. The company never let me know that construction was behind schedule and my unit wouldn’t be available until AUGUST! I only found out after driving by the complex and physically SEEING that the building was not finished yet, then checking my application status to find my move in date was CHANGED to august with no communication or consent from me! I emailed management about this several times with no answer. I’m 3 weeks out from moving day with no where to live because of the lack of communication I received from this complex. Property manager Rachel advised me from the beginning I would be refunded my holding deposit in the event I choose not to move in, but when I asked for this to be refunded after finding out my unit would not be available, she said this was not possible and that by not moving in I am forfeiting my deposit to them. I contacted a supervisor of Lund and was treated like an absolute idiot for even requesting such a thing. The woman I talked to went as far as reading the application agreement to me (implying I was not able to myself) DO NOT WASTE YOUR TIME WITH THIS COMPANY! The reviews on them are all accurate unfortunately and I wish I would have went in with caution before I was out HUNDREDS of dollars due to no fault other than trusting the words of this company. *** editing to add*** I did come to a resolution with Lund on the issue stated above. I was put in touch with a different supervisor within Lund who was very helpful and accommodating. Still would not suggest getting involved with this company. Not worth the headache and stress.

Staying in the Westbrook Tower apartments downtown Omaha was awful, leasing agent in office has a horrible attitude, maintenance is non existent half the time, came close to setting my apartment on fire, apartment wasn’t ready when I moved in and put me in another apartment that needed repairs. Took almost two months to fix my stove, bathroom flooded and all the other awful problems I had there it cost me my job. Calling customer care is useless, Tyler and mary I spoke with was useless. Wouldn’t compensate for the damage they did to my pan set but want money for early termination of lease. This property management don’t care about there tenants all they care is about money. No concern of safety for tenants. I wouldn’t recommend them to anyone.

I’ve lived on a Lund property for 2 yearsnow and it’s honestly not the best. Our pool is CONSTANTLY closed, parking is terrible and our washers and dryers are disgusting and always broken, maintenance is terrible,and the buildings are in not in the best shape. the management is always changing as well. And judging by the rest of these reviews I’m guessing everyone else isn’t too happy either. The prices aren’t terrible at least where I live but you get what you pay for I guess. I just wish these big companies took as much pride on lower priced housing than they do on more expensive ones, I’m not asking for much, a dishwashers that actually works or a bathtub on decent condition would be nice. I think the worst part is, is that we are still people living in these homes we deserve the dignity of a home that doesn’t keep having maintenance issues that they don’t like to fix or actually GETTING the very few amenities our property promises us.

You have a problem? Leave a message and they’ll never return it. I can’t wait until my lease is up. Axis Apartments are a joke and are cheaply made, NO PARKING, staff is horribly unhelpful, countertops stain, walls scuff easily, NO STORAGE, I could go on and on. Avoid this company. Rent from Broadmoor.

This company is the worst management company that I have ever dealt with. They never reply to problems brought to their attention with my apartment complex. A complex that bills itself as a Luxury apartment complex but in reality it is a ghetto. Trust me stay away from ALL that they manage

Horrible management of northridgre apartments in gretna. Nothing gets fixed in timely fashion. Parking lot is crumbling, sidewalks are crumbling, dumpsters are always overflowing green space is overgrown with weeds rarely mowed pool still not open yet but had all winter and spring to get it ready. Secured entrance is usually broken

I lived at one of their Kearney properties and it was the worst experience of my life. One of the bigger problems I experienced with the property was the lack of sealing there was around the windows. There was water in the track when it rained and it was impossible to keep the place warm or cold due to the constant draft. Towards the end of my stay, the carpet in a low traffic place had detached from the nails, which could only be poorly fixed, leaving me to step on nails the rest of my lease. The biggest problem I had was with the manager. She tormented the residents and constantly made threats about having photos of me “not picking up after my animal” and would never supply me with these photos when asked. Any conversation I had with this manager turned into her threatening me with these “photos”. Anytime you went to the office she was either not there or taking a personal call. Upon moving out, I heard nothing from the complex and the portal for my account was closed. It wasn’t until 4 months after moving out that I received a letter from a collection agency for something that was “unpaid”. I reached out to the manager for more information and proof and I was told they “sent it all to the collections agency and didn’t have it”. I ask why and the conversation, unsurprisingly, took a turn to her accusing me of not picking up after my service dog and her unable to provide me with pictures. Since the collections agency didn’t have any of this “proof”, I made a BBB complaint and it magically appeared. After back and forth, I ultimately received no proof of why this bill was set straight to collections. I only received blurry screenshots of a Snapchat video/picture. We left the place as we found it and this felt like a way to take advantage of their terrible construction and make the leaving resident pay for it. After this matter was disappointingly settled, I tried to reach out to the parent company directly to make a complaint. I never heard anything back from them regarding anything. Overall, the management of the complex and the parent company is extremely disappointing. There is a lack of communication and quality construction, which the tenant ultimately pays for.

Apparently the Lund Company does not care about it's residents. Residents who pay rent on time for amenities and services that are not provided. I was misled from day one after signing a year long lease for one of their town homes. I cannot express how disappointed and frustrated I am with the Lund Company. Zero stars all the way around. My air wasn't working properly and since the property I'm at cannot keep staff on site someone else came from another property to "fix" it. Below are pictures of what they did to my AC. They cut the duct work, ran a garden hose in it and it is currently draining into my basement. As of today 7/17/19 the only pool is not open. For 7 weeks now I've been told it would open in 4 days. In 4 days, in 4 days. Here we are facing the hottest days yet of summer and no pool. I work too hard to pay these people for this shotty service and amenities. A week ago I received the below response from unnamed Business Manager for Lund. It was basically a fluff and lie. Disgusting. LIVE LUND The Lund Company manages a variety of multi-family communities throughout Nebraska and Iowa. When you Live Lund your home is so much more than an apartment, it’s your community. Experience the incredible amenities from fire pits to fitness centers to sparkling swimming pools and private balconies. Discover the community that is right for you today. Our goal is for you to love coming home. We focus on a higher level of service to ensure that a home is more than function. Discover your perfect place now.

DO NOT MOVE INTO ANY APARTMENT RUN BY THIS COMPANY!!!!!! I have lived on one of their properties for four years. It’s difficult to even list all the issues I’ve had. For the last two summers the air-conditioning does not blow out of two out of three vents. My living room and my bedroom are always very hot no matter the temperature of my thermostat. I’ve had maintenance out to fix it twice, with no actual resolution. When I had a plumbing issue in my bathroom they used one of my hand towels to wrap around a dirty rusty pipe and left it there. We are supposed to have a secured entry door but unexpectedly and without explanation the lock was removed months ago. About once every three weeks the water is turned off without notice or reason. Every summer I have lived here they have had issues with a pool claiming they “don’t have the right part” and it’s frequently closed. I’ve had Leasing Office contact me quite a few times over the last four years because they claimed they no longer had the pet policy I filled out with my lease. But they do have verification that I pay pet rent every month. As of now it’s been almost 4 weeks since the property has been mowed. This is a very dog friendly, family friendly complex during a time of year when tick season is increasingly bad. When I contacted the leasing office I was told they were dealing with the landscapers about it. That was five days ago (when the pictures were taken). It still has not been mowed. Obviously the grass is very high, but the weeds are knee-high on me, and I’m 5’6. I contacted the Lund company directly and never received a reply but it seems as though they have time to reply to every negative Google review, usually blaming the tenant, making excuses, or just blatantly lying. After all the issues I’ve had with them, and reading the reviews, I’m scared to move out. I feel as though no matter how pristine my apartment is, they will find a reason to keep my security deposit and possibly charge me for “repairs” that aren't needed. Because this greedy corporation has no standards, it doesn’t matter to them what our living conditions are nor is there any empathy for the fact that we are all working incredibly hard to pay not cheap rent while living in unhealthy conditions. I wasn’t even able to read through every single one star review because there’s so many. There needs to be an advocate, a petition, somebody to fight against this huge money hungry slumlord corporation. Because our individual voices are clearly not changing anything. And we all deserve better!

I live at Copper Creek and the pool has been closed pretty much ALL summer (2022). Hire a real company and get it fixed!! An email with updates once in awhile would be nice. I am not paying for low income housing...I want my amenities! I'm sure once this new building opens that the new tenants paying above premium rent are NOT going to appreciate it either! Speaking of...where are planning for all these new tenants to park??? I can tell you right now it's going to be a huge issue!

I'm at the South Roads location. We were all notified that the parking lot was going to be painted and our cars had to be moved by a certain time. Cool! This happens every year and every year we all park our cars on the grass. Never had any issues doing this UNTIL yesterday. Now we have this new "property manager", she had the cars on the grass towed. When I asked her where should we park our cars, she said the FAMILY DOLLAR up the street! So we now have to risk our cars getting towed from the family dollar, as we are taking space from their customers! WOW! What an inconvenience! Keep in mind I have newborn twin boys and had to walk up to the family dollar carrying a diaper bag and TWO CAR SEATS! I am so fed up with this complex! Since I've been here, nothing but issues! I can not wait to move. I deserve better!

I am giving these stars for Daniel graybeal and Michelle they are so nice and always on top of things making sure they get done. I called on call maintenance around 5:30pm because the fridge went out completely and I have a 9month old and a 6 year old they had someone named Christan call and he said there was nothing that could be done he didn't come out just called and said he would let the property manager know so they could get it replaced in the morning however Daniel was nice enough and got me a new fridge that night he was very nice and kind and Michelle was very helpful this was at willow Creek apartments Daniel went above and beyond to get this done so the food would not spoil. As christian was very nice over the phone I found out he never even contacted the property manager and that's just wrong I'm so glad $300 worth of food did not go to wast as the kids need there food thank you Daniel and Michelle so much you guys are so sweet and amazing

extremelyyyyyyyy slow services!!! office has neglected me for OVER a month and never responds to phone calls. if you have an issue and need to speak to the office they will happily IGNORE YOU and not speak to you about anything and give any excuse about why work orders cannot be done. they will also have work orders say "completed" when they have not even touched the work order after weeks of fighting with them on it. For the amount of rent that i pay PER MONTH i highly stress renting else where if you can ... id rather get my own house and do it myself at this point

This is at fox valley off 108th and maple. First i had to call the office 3 times for maintenance to come fix my mold. Didn’t show up in the time frame promised, and also didn’t call like the website shows. When maintenance finally came, all he did was clean ONLY THE OUTSIDE of the vents. Keep in mind, i have mold growing in all my vents, even in the intake vent. I had to literally ask him to change my filter which was gross and over due. (Because they don’t regularly change them like they say) before he left. maintenance ended up replacing 2 vents but left the others basically untouched and still covered with mold. Also like changing out the event solves the issue. It won’t. There’s mold in the paint surrounding the vent slot, and even in between the air duct and dry wall. I have been getting sore throats, coughing non stop when I’m home, and get nauseous so easily. I do not trust their maintenance team with keeping this proper Tory in a livable conditions

NORTHVIEW is a great place to live, the management team is always available and get things done quickly with professionalism. Casey keeps things organized and running smoothly. I would recommend The Lund Co to anyone.

I've have birds in my vents for like 2 years with endless requests to have this obvious safety and health hazard and annoyance sorted, I even asked in winter to have them fix or seal it or something when no birds are there and like 4 months later still nothing after countless emails, phone calls, maintenence requests, and personal conversations at this point I'm ready to take them to court. Edit: haha omg they literally just replied that they have no work orders for this that is absolutely hysterical & completely tracks with how this has been handled for YEARS. This is exactly what I'sd expect to hear from management - nah ya'll, we have at least 12+ different orders placed through the app and dozens more phone calls and on person visits about this, and supposedly you have a solution in place for this now, but I have doubts since the response you just left on this reviews literally denies any knowledge of this. Ya'll are mismanaged to all hell. Sort yourselves out.

My Daughter forgot to sign her lease in March and it went month they sent her the lease didn't know want it was because it said don't reply and I was paying 843 then they took off month to month now charging us 973 that don't make sense so not sure if they made a mistake flats 75 st

Terrible company, they don’t care about the tenants that live in their apartments. I can’t wait until my lease is over in December. my AC was broke for 5 days. the temp in my apartment was 87-88 degrees that whole time. i was promised an AC unit, never got one. i had to put me & my toddler in a hotel wasting money i really should have been saving. I hate this company.