CU Members Mortgage Quorum Dr, Dallas

It was an exceptional experience. Gregg guided us through every step. Answered all our questions. He was just great to work with right to the closing. I would highly recommend CU Members Mortgage. Bob & Joyce Towell

I refinanced my mortgage in order to do a major home improvement project. I chose to go within Guardian Credit Union because of the disappointing experience with my mortgage carrier. I was connected with Shelly Shaver to assist in the processing of my loan. She was very thorough in explaining the process and put my mind at ease. She was available to answer questions and returned phone calls and emails in a timely manner. I felt like she was working on my behalf throughout the process. We are so satisfied with the process even during the pandemic. Everything was done safely and efficiently. I would highly recommend Shelly Shaver

Working with CU Members Mortgage was stress free and a pleasant experience. Jeanne always communicated with us regarding the documents we need and always had great customer service. If you are looking for a mortgage company to treat you like a person and not just a piece of paper or number CU Members Mortgage is the place to go.

My husband and I had the worse experience with this company, so glad we were able to find another company that provided us with the greatest experience and after waiting over 40 days and providing the same documents over and over again without adequate communication nor transparency. It wasn’t until we communicated we were moving to another company did we start hearing from them, even then there were more errors! This whole experience caused us additional stress and anxiety! Once we moved on to a better mortgage company we closed within 2 weeks and the service we received was excellent!! Glad some of you had better luck than we did!

Working with Mark Breidenstein and his staff at CU Members Mortgage on our recent home mortgage refinancing was a totally satisfying experience. He and his team were very professional, experienced / knowledgeable and very easy to communicate with throughout the entire process. We would highly recommend Mark and CU Members Mortgage without hesitation.

Melissa and her Team are Amazing! Thank you so much Melissa. I worked with Melissa in the past and every time she has proven why she is Perfect. She made me and my family feel so apricated as CU Members customers, I cant ever imagine going anywhere else for Mortgage related business.

Jill Crawford's professionalism, level of details and swift responses to the queries that I had were outstanding. I am thankful for her support during my home loan refinance process. Even after the closing, I had few questions and she has been prompt in responses. I would highly recommend her.

Cord went above and beyond our expectations and we were able to close 15 days earlier. The CU team works well together and we communicated all issues effectively. The CU Mortgage group is highly recommended by Sam Hernandez.

All of the people at CU Members Mortgage have been great working with us to complete our re-fi. I would recommend giving them a call for all of your mortgage needs.

Jill Crawford was our loan officer and she was amazing! She was always honest with us, was prompt to respond to any questions and kept us well informed of the process. I can't think of one thing that she could have done better. If it's possible to request your loan officer, I would highly recommend Jill.

I recently did a refi with Cord Ingram at CU Members / Colonial Savings. I was so pleased with the communication and professionalism I received. He kept me in the loop throughout the process. Will use him again and I recommend him for all your mortgage needs.

Bank has issues. First I was mailing my checks to forth Worth. They change them to dallas and a couple times I had to send the check twice because my payment got lost. Recently my bank account was hacked and my bank had to close the account. I opened another account with the same bank. Took me awhile to change all my payments on auto draft. But, It has taken me too long to have CU Members to correct the new bank account and just now I got 3 letters from CU Bank. One date July the 8th other July 9th and last one July 12 th !! Called the bank and the person answering couldn’t answer my questions. Now they’re asking me to mail cashiers checks !! When I have sufficient funds to pay from my bank !! She said I got letters in may, June and July Not true. Got them all in one week !! Really bad experience and unorganized bank for sure. Not using them anymore.

Dana LaGrone did a wonderful job for us. She kept us informed of the next step of the process. We were informed of all refinancing fees and our new fixed interest rate. Paying off our debt was a big help. I really appreciate how she showed me how to scan documents on my iphone. That was really helpful in returning key papers to continue with the loan to the title company. We are very glad to have worked with Dana on our original 2007 loan and our 2020 loan. Thanks for the super service.

I had an great experience working with CU Mortgage! Dana was the person that helped us through every aspect of the process. If you ever need help with a first or second mortgage, I would highly recommend Dana. She kept us informed of what was need and walked us through the process. If I had any question or concerns, she was there to assist us. I would not have a second thought recommending Dana and her services to anyone. Thanks for all your help, Dana.

JoAnne did a great job for us! I highly recommend her for your mortgage needs!

The customer service provided to me by the mortgage lenders was outstanding. I recommend the team to anyone. They are truly an asset to the CU Members Mortgage. If the need arises, will do business with them again.

I had worked with Peggy Dillon on my refi. Outstanding support; she was able to provide the information I was looking for and also provide the options I needed to accomplish my goals. Very understanding and knowledgeable. I would recommend her to anyone looking for a mortgage loan. Thanks Peggy

Our Loan Officer, Rudy H., was very efficient, courteous and most of all professional. We would highly recommend him, without hesitation, to anyone seeking an agent with great honesty and integrity.

Jill Crawford helped us with our re-finance and we were very pleased with the service we received. Jill and the Colonial team were excellent! Very thorough and knowledgeable on all aspects of the re-finance process. I would highly recommend using Jill for your next mortgage needs!

Great experience, they kept me in the loop throughout the entire process making it easy and worry free. Would definitely recommend.

Jill Crawford is the best! She really helped me understand the ins and outs of what the process is and was a huge help. Great communication and really fast at responding to my questions, emails and I am so looking forward to working with her. Thanks again Jill!

HC credit union mortgage vendor Crysti Elder was so helpful and supportive during purchasing our new home. She helped us to feel confident in the process. I recommend anyone to work with Crysti's team to get your new home!

Mark Crowley was very responsive and got us the paperwork to refinance the same day we asked. Keyta in loan processing was able to guide us through the process flawlessly. CU Members and Austin Telco Federal Credit Union are great to work with.

I would like to say that my dealings with Cord Ingram at CU Members Mortgage have went better that I could have ever expected. Cord is a professional in all that he does, and all that he says. He bent over backwards to ensure that I had all information needed throughout the refinance process. I would sure recommend Cord and CU Members for all of your mortgage needs. P. Riggs Indiana

Our loan officer, Tori, was the best part about our entire first time home-buying experience. She went above and beyond the whole process. Always wanted to make sure we were in a good place. She was always checking in on us to make sure we were doing okay and if we had any questions. I don't know how we would have got this done without her.

I am a real estate agent that has had the unfortunate experience of working with CU members mortgage. The buyers of our home chose to get their loan from them. It has been an absolute nightmare. Their loan officer Sheena has been consistently unresponsive to emails and phone calls and has fumbled and made error after error causing our contract to be continually delayed. We are now over 80 days under contract and set to close Friday and have just been told (4 days before closing) by Sheena that our appraisal was not valid as of a month and a half ago! So, once again, we will be delayed another few weeks to a month. This is the 3rd closing date we have missed. Each time we’ve begged for updates and requested that her supervisor(s) call us to fix the problem yet nothing has been done. This place is a circus. Maybe there are a few good loan officers you can luck out and get, but it’s been one of the worst experiences I’ve ever had with a lending company.

I had a very positive experience from start to finish. Greg was on top of things and I would work with him again no question. Professional and personal. Highly recommend.

Cant say enough great things about Dana! She handled our mortgage effortlessly and made a somewhat stressful process, easy and pleasurable. Wouldn't want anyone else to handle our mortgage needs. She is very knowledgeable and always willing and ready to help. She is simply the best!