Crystal Chrysler Dodge Jeep Ram of Brooksville Cortez Blvd, Brooksville

Went for an oil change and to find out about a warranty part that had been ordered for me 6 weeks ago. I was told they would look into the part that was ordered. 4 hours later my vehicle is done and they replaced the part that was under warranty. That was great news, but it would have been better if someone had called when the part came in and if they would have told me they were replacing the part while I waited. (Which they were aware of) I have been here 5 or 6 times in the past year and have waited, on average a minimum of 2 hours for an oil change. The service department is extremely slow, not to mention, didn’t bother covering the passenger seat while they replaced the part needed. They left the steering wheel filthy which you can clearly see in the picture below where I wiped it down, grease on the seat and what appears to be metal shavings or something similar on the seat. I will not be back.

Went in on Saturday and had Joe as our salesman! He was terrific! Made the process easy and stress free! We will continue to go back to them for future purchases!!

We came in looking for a truck since our truck was getting old and had a lot of miles on it. We met with Steve as soon as we walked in the door He was Very, very professional salesman we told him our situation and what our payment range was and he went to work, showed us around and he really helped us out and we found a truck that fit our needs!! We started the buying process and the Sales Manger Ron came out to meet us and talk to us about our trade then he went to work for us and was able to get us more money for our trade than we expected and made the deal happen!! My husband was upset and worried about what our payment would be and Both Steve and Ron were very professional, very caring was worried about our situation and tried to accommodate us in every way to make our buying experience painless, and made it a pleasure to be there and we felt like we were at home and not just a customer!! The finance manager was awesome he went above and beyond to make our deal happen(sorry can’t remember his name)! We will definitely buy from them again and will give our family and friends their number!! Hands down!! This is not your typical dealership, we felt no pressure, no anxiety at any time to buy, we felt at home, and our whole experience was awesome!!!!!! These are very caring people from the start to the finish!!! Go see Steve in Sales and Ron the Sales Manager you won’t be sorry!!

Kelly at Crystal Chrysler Dodge Jeep Ram in Brooksville went the extra mile to get me into a vehicle. She is great at what she does. I would give her 10 gold stars if I could. If your looking for a vehicle go see her and tell her I sent you….

My experience as a senior and a woman was excellent. I not only got a great vehicle but after the sale I had an issue that needed to be resolved. I contacted the sales manager Ron Roppolo who took care of my issue in a timely manner. I would highly recommend them.

I brought my truck into the service department and was having issues with my trailer lights. I had everything but running lights and they did a diagnostic on it and they had to order a new connector trailer tow and would call me when it was in. They set up the appt 2 weeks later and I brought the truck in. He put the part in and when he hitched it to the trailer I still had no running lights. He went under the hood and said it must be a fuse. He put a fuse in and it worked. I feel like it was the fuse in the first place and I didn't need the connector at all. I feel a little burnt like the fuse for $336. He said it probably blew during the test. I tried calling to speak to a manager and couldn't even talk to anyone. I will never again go to Crystal Dodge. If I could, it would be 1/2 star, not even 1 star. I am changing my review to 4 stars since I got a call from the service manager Jeremy who asked about the situation & handled it in a very professional way. He resolved the problem and I'm very satisfied and I am willing to try them again because of the way Jeremy handled the problem. Thank you Jeremy.

Bill kanehl was very informative when it came to me trading my car in. He made sure that all options were available and that I stayed in my budget. I highly recommend to see him if you need a upgrade or just have general questions about upgrading.

My father brought his truck in for service last week. He was charged an astronomical amount, parts were replaced that were unnecessary and there was a miscellaneous charge on the receipt that we don’t know what it is. My dad was jerked around and I feel this [older] man was taken advantage of. I purchased a truck from Crystal and previously had an issue that was resolved. I took a chance on this dealership since they resolved my issue and recommended that my father take his truck there. The issue was resolved by checking something very simple that should have been checked from the beginning.

Will never buy a car here again traded my 2017 Honda Accord here for a suv and said there was a warranty and after everything I took it back and they said my engine mounts were broken and I needed new ones plus also my rear cameras went out and also my ac vent stop blowing but no warranty there saying? They need to be more specific I’m paying loads of money for what there mistakes? I only had this car for a month !!and they can’t help me this is crazy I should of went back to the love Honda at least they would of fixed it why buy a new car if it’s broken now I have to put thousands of dollars down to fix it thanks a lot

I've purchased four cars over the past 12 years from them. Their service is excellent and priced reasonably. Everyone is friendly and care about their customers. I highly recommend them whether purchasing an auto or for service.

Wonderful Service, We have purchased every vehicle we have ever owned at Crystal Dodge. I just recently purchased a 2020 Ram 3500 and they worked with me on the payment, Cory and Bill were great and they truly made this a positive, stress free experience. When you go, ask for Bill

So my husband and I have purchased 2 vehicles here. First one was a new 2022 cab and chassis that still has issues with the software program. No one responds to his calls or repeated messages left. Repeated to service it is a known issue with this type of truck. Salesman was great but service and taking care of your customers keeps your business. Still waiting on a call to resolve.....it's been a 2 weeks and no response yet or phone call to schedule service for this. Left messages with service department.....

This was the best car buying experience we have ever had. Buying a vehicle should be fun and exciting yet so many places ruin that for you. From the moment we walked in the door we were welcomed and felt valued. Our sales consultant, Brandon Butts, took the time to get to know us and learn how he could truly help us. Crystal Chrysler Dodge Jeep is our new service home and where we will be buying our cars from now on. They are an hour from our home and worth every minute.

This is a great dealership for sales and service everytime I go there I get treated great and they're not pushy like other dealer. Service department got me in the next day somehow!

Excellent service! Relocated and new dealership offered a warm welcome to the Florida Jeep Family! Highly recommended

if there was a zero review they would get it. like every other dealership they don't tell the truth. i bought a jeep from them. asked for the Carfax never got it. I looked it up myself. They lied. they said that they would fix the jeep. they did not and lied. will never go here again and no one should. they also don't like that their customer health is important.

We had a wonderful experience with them. It was my daughters first time buying a car and they super friendly and patient with us. They made sure we were comfortable and explained everything so that there would be no miss understanding. Ron and Jeff are excellent and I would recommend this place to anyone who is looking to buy a vehicle.

One star for this review is a gift. This is the 2nd time I've gone to Crystal first for a new truck because it is convenient and will be the 2nd time I buy at Ferman. This experience at Crystal was the worst experience I've ever had in buying a vehicle. This was my 2nd time dealing with Ron the sales manager. He will have someone call me in a few months at the end of a month after i already signed and leased with Ferman. That's what they did last time. Brandon? That's an entirely different experience. When a sales person tells you, you will call him before he calls you and all you did was a test drive, thats not a guy anyone should deal with. His attitude from jump sucked. This 22 Ram will be my 6th Ram truck and also my 3rd lease and I'm obviously qualified. You don't have to sell me on the truck and these two definitely didn't sell themselves or Crystal. BUYER BEWARE.

Excellent cookies. Joe was very friendly and helpful. He ensured I got the car I wanted. Bob definitely made an impression on me as well.

Brandon collins was so great with helping us find my daughter her first jeep that i came back 4 days later and bought my first jeep. He went above and beyond for both of us even coming in on his day off thank you brandon you have forever customers. And to ron the floor manager thanks for showing me my baby and for all your help. You guys rock. Mother and daughters jeepers for life. Both of you thank you for making my daughters first car buying experience a good one.

Had a great time looking for my new van and Janet Nolen made it great again as this is the 6 vehicle I have got from here and she always makes my experience great love working with her, she makes her costumers feel like part of her family and helps them fine what Thay are looking for without pushing people

The jeep I got has wheel locks on it and I never got the lock when I called to inform them that I needed the lock for the tires I was told they did not have it I told them about how I hade a flat and needed the key to change the tire I'm in Orlando they told me I would need to pay to have the jeep towed there and pay for a new key lock even though they never gave me the key lock when I bought the car also beware they changed my monthly payment on me after I hade the jeep for about a month and raised it from what I was told when I bought the jeep they said they hade issues with the financing so just be careful

I was screwed by someone working there 4 years ago. I purchased a vehicle through another dealer that was financed through them after being matched up to this dealer. They used the other dealers total for the invoice but neglected to inform me that they discounted the sales taxes and dealer fees from what they paid the other dealer while still charging me the full amount. This is serious tax fraud and straight up unethical.

I started this review on major frustration with the service department. But the truth is we do feel like we got good deals on both of our cars. We are very pleased with the warranties we purchased for them as well. They did print up my warranty info today so I have it on hand for another service provider which I will probably use. However they do attempt to correct things so I might try giving them one more chance.. if I'm a true gluten for punishment. All in all, at the very least, we will probably purchase with them again if we need another car anytime soon. Very on the fence with the service department though. Sales and warranty are good. Service is a joke. Just get your warranty information and find a service center that will be more efficient. Took several calls over 3 weeks just to get an oil change. Finally had to drive there twice in a day to get my service appointment, and they couldn't find me in the system. So they were like there are 4 cats in front if you now. So they're keeping my car all day for an oil change. I literally live 4 miles from there and they put me in the courtesy shuttle with guys going to brooksville and spring hill then literally drove me on a 20 mile+ trip to get home..? I love my cars and feel like they were good deals. But will not use the service center again. Everyone who works there including the courtesy driver however all do seem to genuinely care about you. The service department just hasn't been able to get it together for us once over several visits with two cars.

Worst dealership I have EVER dealt with in all my years. Put a deposit on a vehicle and they sold it to someone else. Shady. Stay away!

Went into the dealership to purchase a vehicle that was listed on their website to later find out the vehicle is not on the lot, it is being driven by the Owner of the dealership. Upon asking for more info on the current miles on the car and asking if we can see it. We were told we need to purchase the car first then they will have the owner bring it in. We told them we were purchasing the car UNLESS something was wrong with it, which didn't seem to matter to the dealer. This dealership's owners clearly don't understand how business works and I'll never return. Purchased my vehicle from another dealership who was willing to do even the littlest thing for us.

Amazing company, great caring staff. The service crew is top notch and really cares about their customers like family. Sales goes above and beyond to help people get in the car they want and to make it affordable. 5 Stars!

Jeff and all of his co-workers there are phenomenal. They worked with us till they found our beautiful red grand caravan. I,my husband and kids love this van. Can't wait to take a summer vacation to Tennessee in it

I purchase 2 challengers from them. My first one I was only given 1 key fob and a empty tank of gas, my second was a platinum certified used scatpack that had numerous issues and eventually caught fire due to faulty electrical. The gap insurance never covered and I had to pay out of pocket. I have been trying to get a refund on my gap insurance and my extended warranty for 1 year now. I have called numerous times and left dozens of voice mails. Do not buy a vehicle from them. Once they get the sale they could care less.

My experience at Crystal was amazing! They were so accommodating and the salesman William was kind, informative, and a straight shooter. I never felt that “icky” feeling of dealing with a salesman at all, he just made me feel so welcome even with my less than ideal situation. They also gave me way over what I expected for my trade in. Just an all around great experience and I will be back again.

Driving by daily, I have been wanting to upgrade my 2010 Wrangler to a newer model. I submitted the credit application knowing it was probably going to be a long shot. The next day a representative reached out to me and then we went in to talk to with Jeff. Jeff took our info and was helpful, but the reality of getting approved for the Wranglers on the lot was going to be difficult. I specifically wanted a White Wrangler, lifted, and somewhat with upgrade modifications was a plus. As we were sitting and waiting on an appraisal value for my current Wrangler, Ron a Sales Manager approached us, and talked to us about a possible trade in that was coming the next day. He showed me photos and I immediately knew I had to have this Jeep! After the trade arrived, we headed to Crystal after work. Ron immediately met us and had Joe S. take us for a test drive. The Wrangler was exactly what I was wanting! I loved it! I was very skeptical that the deal was still going to happen. After arriving back at the dealership, Joe and Ron both worked hard to make my dream come true! After a short time, Joe came back and congratulated me that we had a deal and was approved!!! We did not get to take the Jeep home that night, because they wanted to do their systems check since it was a new trade in. They offered a vehicle, but we have another one at home, so Joe offered and drove us home that evening late. Staying beyond his scheduled hours. I was elated... I am still elated. I walk by window just to stare at my new Jeep! I can not say enough about the awesome treatment we received from the staff at this dealership! Thank you to everyone for making my dream come true! I am over the moon! A very special and huge shout out to Joe and Ron! It is "CRYSTAL" clear that you both are amazing!!! Thank you so much! Sincerely, Kerri Morgan

If you come into this dealership and you don’t have the pleasure of working with Adrion khan or Ron Roppolo, You’re missing out. They will go above and beyond to help you get your purchase done and done right I’m greatful for the whole crystal dodge team and look forward to purchasing again very soon!! ADRION KHAN RON ROPPOLO

Went in the other day too test drive my dream car .(Dodge Charger) And was greeted by Ms. Kelly she was nice and straight to the point she told me she would do what she could to help me get the car of my dreams and she did just that thanks to her I was able to leave that same day with my first car words can’t explain how exited I am . I just want to say thank you again and I will be back when it’s time to purchase my wife’s challenger if your in Springhill area and looking for a new set of wheels definitely stop by before you go anywhere else they won’t disappoint and make sure you ask for (Ms.Kelly)

Kelly P. was the most unprofessional person I ever met. I will go out of my way to tell everyone I ever meet how I was treated by her. There are many places to by a vehicle, this is not the place!

I bought my car here but was alittle less then happy with the finance department. So much so that I wasn't ever going to take my car here for service. Fast forward a few months and oops, got a nail in my tire. No worries, I bought road hazzard coverage and it is usable anywhere. I took her to another Dodge dealer who promptly said my tires had too little tread to patch and that do to the wear the ins co denied to claim. But not to worry they quoted me 350 per tire but if I buy 3 the 4th is free.. I quickly told them to get bent, my car has 4300 miles on it and I made the drive to Crystal. They got me in quickly and fixed the Tire FOC. I told the advisor what happened at FERMAN DODGE OF NPR and he just laughed. He said there is nothing wrong with the tire except the nail. In and out in less then an hour and all covered no problems. I even asked about setting up my first oil change and he said to wait I had atleast 700 miles left and not to waste the free services (I bought that package too) Thank you for an honnest service department. Fix the shaddy finance people and I will never shop anywhere else.

As many others have said. This was the best overall experience I have had with a dealership. I had Mike Paonessa as my sales consultant and Troy Stafford who took care of working with the banks and paperwork. These two people are what made this experience the best. Mike took time and listened to my needs and what I was looking to do. They both went above and beyond to ensure that I was happy and taken care of. Here is a great example: Due to my old car being in the shop and the new sale still being finished, Mike even made sure I had a way to pick up my kids from school. How awesome is that. He went out of his way to help transport me and my kids! Troy was very thorough and quick with getting me taken care of as well. He took the time to answer any of my questions and he was very informative and knowledgeable. I couldn’t have asked for a better team to help me. I normally get my cars worked on by Firestone, but not this time. I will be taking my new Dodge Journey to Crystal Dodge to get it serviced and to continue giving business to a company with people that truly care about helping their customers. Thank you for all the hard work.

We tried about everywhere else in a 4 county radius. We came here with low hopes that we would be able to get what we were after with so many rejections already. But thru a miracle, well mainly the outstanding help of Kelly Plumer and staff, we drove home what we went after... same day! Kelly was awesome to work with, knowledgeable and very helpful. She took the time to gather everything to streamline the process. We had a very different experience many years ago but that is in the past now. So glad we stopped in when we did.

Bob was incredible. He understood what i needed and made it happen. Above and beyond expectations. Will be returning for future purchases. Very happy

Excellent experience. Bought a 21 Ram at a great price. They gave me an amazing offer on my trade as well. The dealership incentives are excellent as well. Overall a nice and easy purchasing experience. Our salesman Mike was very helpful and courteous.

Bill helped me find my car! He is very kind and was very helpful. Staff is very kind and make sure that you find your perfect car within your budget.

Terrible experience. Purchased a 2011 Jeep Wrangler with Cash, no financing. Even purchased the optional $2,600 extended warranty. Had to bring in for service 7 days after purchase and the service department was horrendous. I've had better service from drive-through oil change places. They didn't update me all day, kept my car overnight without telling me, and then I had to harass them the next day to get answers from them on my vehicle. I eventually just said never mind and picked the vehicle up. I was going to consider buying a Challenger this month too... But I will be taking my business elsewhere from now on.

I am very pleased with the salesman that helped me today Brandon Collins !!!!! He was great very pleasant to work with and I got the vehicle I wanted thank you again!!!

We worked with Brandon Collins, he was great to work with, went over different options packages within the same model. He stayed with us throughout the financial portion as well. We ended up with the larger vehicle for slightly more than what we had with the lessor model. Very engaged and listens to your concerns then works to meet your needs within your specs

My experience today was the best. Kelly Plumer worked extraordinarily diligent today to sell a nice used truck. Thank you Kelly for reassuring my faith in financing.

0 stars second time in for service , both times a complete waste of time. Should of bought a FORD. Service center is a complete Joke.

Great and easy experience. I spoke to soon!!!! Since we bought our truck. It had an engine light come on. While the truck was being looked at, it came up with six codes. My husband replaced the the cabin filter. It had never been changed. It cost 1900.00 to get repaired. While at the mechanics a check was done on the truck. There had never been one service on our truck. This dealership sold us this truck with no service being done. I called the dealership, they said they would call me back after he did some investigations. To this day NO ONE HAS CALLED ME BACK!!!!!! Very dissappionted. Carla Phillips.

Very disappointed with General service manager RYAN of this business, we had our vehicle in the shop sitting out front waiting for it with our 2 year old figure better outside then inside and her being loud and running around, she was knocking on the window that had little toys in the window and the GSM turned around and got angry and started banging on the window very aggressively because my daughter was knocking on the window , after we've been sitting her for over an hour I would say she has been a VERY WELL BEHAVED 2 YEAR OLD, when a grown man can't just come outside and nicely say something to us that's just ridiculous... I have done so much business for this place and bought over 5 cars with this place in general and this is how I and my family get treated , I seriously hope I get someone higher then him to respond to this and something said to him , it was like she was running around inside touching cars

If you're looking for quality customer service, Adrion Khan is the one to ask for. I did not purchase a vehicle at this dealership but I did get a lot of useful, friendly advice from him. If I, or anyone I know, was interested in a car at that location/branch, he's who I'd recommend! Not so much the older, Caucasian sales manager.. his attitude and rude comments rubbed me the wrong way. At Crystal Chrysler Dodge, Adrion Khan is your guy. Thanks again Adrion!

Found exactly what I was looking for. Service man was very helpful and very patient and did not push us into anything. We are very happy with Crystal and would recommend to anyone who is looking for a new car go there. They gave us a very good price for our trade in.

I would like to thank Brent Moore for the magnificent attention, dedication and professionalism! If you have any issues with the service department this is definitely the man. Great human being and he will do everything in his power to make you leave happy and with a smile on your lips.

Worst CSR service I have ever encountered in my 35 yrs of new car purchases. Word of advice, don't try to sell me a new car when the last one had electronic problems from the beginning. Yeah, I bought it at Flammer, but I moved. If I bought it in Ohio do I need to do the cruise for every problem? If there is any positive from this experience, if you are interested in getting into sales or Service and need lessons in giving the "Runaround", contact Crystal Dodge.

Initially was good responded to marketing flyer just to browse and see options and they were prompt and ready to assist. They were nice and made it easy but It was very pressurized at the end of the process trying to sell me a 2018 jeep compass 41 k miles we liked Initially for $ 27k that was waaaayyy overpriced. They came down to 25k ... I know Used car market is up but went home to ponder and do more research shopping and found I could buy the same car new 2021 for $28-29k. Similair models elsewhere for 2018 version 18-22k. Buyers Beware. Do your homework. Don't overpay.

Great staff! We are repeat customers for the willingness to listen and negotiate. Both times walked out with a great rate on our loans. Adrion and Ron are very appreciated! - Edna the realtor :)

This is the 5th vehicle I have purchased from them. Ron and Kelly are amazing and are the reason I keep coming back. Seriously, buy your new or used car here. They do everything that they can so that you leave happy and satisfied with the service. The service department is amazing also. 1st class treatment all around! I will never buy a vehicle from anywhere else if given the choice.

Joe was great to work with & so helpful. He went above & beyond to help me get in a great car! If you’re looking for a car & your credit is a bit challenging Joe is the man to see at Crystal!

This is one of the very few Dodge/Chrysler dealerships that I’ve had a consistent and good experience with. I’ve been with Crystal for almost 2 years now and I’ve bought multiple vehicles from them, and they never disappoint. My best experience was when Kyle, one of the salespeople there, got me into a brand new 21 R/T ScatPack Challenger, with low miles, and it is GORGEOUS. Kyle did a great job helping me achieve my dream car! Kyle really stuck his neck out to help a customer out and keep business, I think he’ll do wonders for this dealership. Crystal Dodge if Springhill really does make dreams come true! Cheers to him, and the new car!!!

I use to have a lot of respect for the service department, but the last few visits have left a very sour taste in my mouth. The worst offense was they told me I needed 10 new bolts on my wheels because they were all rounded off and they had to be changed immediately to drive. The service person seemed very concerned, and thought I should contact whoever touched my car last. Once I informed them they were the last place to touch my car. I was then told that it was probably just natural wear and that "Jeeps are notorious for this." And wouldn't you know it, I didn't need 10 new bolts, I only need six. I have lost all confidence in this dealership. It's unfortunate because I felt they were always honest with me. I won't be back.

My experience with Crystal was great! I was nervous going into the car buying process as a young woman but, my salesman Adrion made the transaction stress free and easy. He was very knowledgeable on all the cars he showed me and actually cared about getting me into the right car for my needs. I am very happy with my purchase, and I appreciate Adrion and the Crystal staff for their excellent customer service and genuine hospitality. I would highly recommend this dealership to anyone looking for a new or used vehicle!!

Long story kinda. For my local area dealers had limited diesel 4 door jeeps. So no one had all the options I wanted. So the main combo was short remote start and hitch. Easy to add remote start $180. No easy plug and play. The hitch I had the dealer do. I do tow on the regular ( last trade in it did add to resale) Well Dealer installed hitch and wires, then went to use it and no power at all. I asked my wife to bring the jeep in so I didn't have to miss work. They said they didn't have any paperwork on the install. (Thank goodness I had the paperwork) then they tell my wife all good they had to add the code in the computer. Then I got a call from the dealer they need to reinstall all the wires ( the first mechanic didn't do the computer code ) So they added the code prob from a new wire kit. Now I have to miss work and do back to dealer and wait to see if they get it right this time. Now back to dealer and its just the the plug was wired wrong. Really... at dealer now waiting (3rd visit) Crystal Chrysler Dodge Jeep Ram of Brooksville 14358 Cortez Blvd, Brooksville, FL 34613

Cory, Kelly and Sal are AMAZING. We came in skeptical and damaged after over 15 years of countless bad dealings with car dealerships. They showed us we could trust them at every avenue and Kelly was so patient with us even through our resistance. We saw Cory several times as we stopped in over the last few months before we were ready to make a deal and he never pressured us, but always remembered us. Sal was so kind and caring as well. I will recommend them EVERY time.

If I could rate them 0 star I would. BEWARE OF BUYING ANYTHING FROM THIS COMPANY. They are incompetent. They sold me a lemon. They had the vehicle in the shop 3 times before they would take it back only to put me in a over priced vehicle.. They screwed up the paperwork and tag several times. The general manager Paul is rude and untrustworthy along with the sales man Mike ( in spring hill dealership) . They will screw you anyway They can!!!

Very fast service change oil rotation off tires they found nail in the sidewall of tire fixed. Back up brake lamp ligth under a hour very fast service very clean in waiting room and very clean in bathroom as well couldn't fined a better place to buy your truck or car or SUV thank you from your great services jimmy santos

Honestly pretty disappointed. Came in today to try and test drive a few cars and was told no not for free. Husband also made appointment to have his hellcat serviced two weeks in advance only to get a call 2 hours before the appointment that they couldn’t do the work because they don’t have enough staff. Worth the drive to go to New Port Richey Ferman sales and service team are much better. I will say the last time we drove up in the hellcat the same gentleman I spoke to today came running thank god they didn’t have the Durango I wanted on the lot then because definitely not the same service driving my daily Honda onto the lot. Won’t be back dude won’t be getting that commission I’ll drive the 30 mins to give it to Ferman.

Bad expierience, got quote for 99.00 about 20.00 than other shops , than when went to pick up Vehicle charged I was charged 129.95 , I thought small shops do that kind of shady pricing , but a dealership Dont recomend crystal chrysler . And service adviser was not freindly at all. I will like to add to my review ,that within a day mr Jeremy from service called and told me there was an error and took care of the proper amount on my bill and honored the original quote, Also I would like to add the technicians did a great job on the alignment. Over all with my previous repairs and current ones I would recomend crystal chrysler to my family and friends best of all they care for their custumers. At the end we are people and make errors, thanks pete

horrible customer service this place should be embarrassed by how their salesmen treat customers. I did not catch his name but he was a bigger black male with a beard there who was 1the 3rd of the 3 salesmen to greet me within 5 minutes I get it that's their job so I understand they are going to talk with everyone that hits that lot what I don't understand is how the man couldn't take no I'm just looking at your inventory in person so I can see what the different trim levels look like. I told him I appreciate your help but im just looking give me a couple of minutes to look around your lot so I can make up my decision and then I will come find you. apparently that was not ok with him so he proceeds to tell me if you came to look you should of stayed home and looked at the pictures online, I then proceed to tell him that's not a good way to talk to potential customers so he then repeats him self even louder obviously all flustered and I say you just lost a customer with how rude your treating me he then proceeds to make fun of my girlfriends car cause of it being a Kia. completely unprofessional and too aggressive and apparently dosent like customers looking at their vehicles in person. if I could crystal dodge would get a 0 star.

They sold my friend a Ford Escape knowing it had a Power Steering issue. She has nearly wrecked her Ford Escape Twice due to no Power Steering and they refuse to fix it. They take advantage of the Elderly so buyer Beware.

Our overall experience there was awesome do recommend this place. Mike P. helped us and we ended up buying a brand new truck! Thank you all for such a great service!

2nd visit in 3 years Went in with my daughter to get key code guys are very helpful they know what they're doing no wasted time.

Had a great experience with them!! Adrion Khan was great to work with!! I didn't feel he was trying to pressure me, but was supplying me with a lot of important information. He was very knowledgable about the Jeeps!! He continues to answer any questions I have!! I would highly recommend giving him a try!!

Found out they charged me over 10 grand more for my truck then it's actually worth. Unfortunately I'm not wise enough when buying a vehicle to know any better. But just learned a new ram bighorn which is what I have retail is 43 grand and I paid 56 grand. So basically thanks for screwing me and I have no chance of getting out of this vehicle. Do not recommend doing business with this dealership.

I traded my ‘18 Ford Escape in for a ‘21 Honda Pilot and was given a good offer! Jeff was our salesman and he was awesome at helping us find what we needed and made sure we were happy. Thank you Jeff and Crystal for our awesome new car!

I am extremely thankful too Bill Kanehl for a new driver absolutely no credit too my name i walked away with a car I am very happy with especially coming from another dealership and saying that they CANNOT help at all so thank you Crystal automotive for the chance to better my future

As a dealer is concerned sales are 5 Star, however; Service is lacking. They’re way to busy for 4 service writers to handle. Other than that good Dealership

Outstanding deal, exceptional service, fair trade in, great follow through on service, would buy again with Ron Roppolo sales manager and Mike Mike Mike jeep sales specialist. Thanks Tom

Appointment was scheduled for Friday morning May 13th at 1030am get there about 1000am for mud guards in front license plate holder on front of bumper and steering wheel off to the left melaissa was service advisor bad attitude everything was done except maybe steering wheel was there for a total of five hours left at 300pm had lunch came back about 4 5PM melaissa had no time to talk to me I left and will call Jeremy service manager why make an appointment if it takes you so long that's what appointment is for service really sucks only two people who I will deal with and they are Mike and Ron only ones who are great and I bought my 2022 jeep cherokee from and would again but for service another jeep dealer wish that General mgr would call or service mgr Jeremy would call 5 hours for nothing wasted my and wife's day its like 40 50 miles from Tampa to Brooksville need list to say very P.O.

I owned JEEPS pretty most of my life. I have been to many dealers over the years and I've seen the good, the bad, and the ugly! The only one I really can recommend highly is Crystal Chrysler. Everybody is friendly and offers to help and answer questions. However, the outstanding employee of the century is Service Manager Keith! He is simply the best: He knows his stuff and makes everything comprehensible, and offers options. His quotes are always on the money. And YES, he does communicate, so you always know what's going on. He's the reason why I have been back for service and will continue to do so! Thank you, Sir!

Had a great experience with Bill Kanehl the salesperson and the best sales experience at crystal and very happy with my new Buick. Thank you

Brought my Ram 1500 Limited in for service to get the air suspension system reset but they told me there is nothing that they could do. Ram dealerships are the only places able to reset the system yet they won't do anything. Communication was terrible. Had my truck for a week and all they did was do a balance. Unsure why this was done when they just needed to adjust the computer system in the vehicle.

What an awesome car dealership! Kelly Plumber has helped me out for the second time, I'm very grateful.

Took my Jeep to service because of a no start issue. The service advisor would not fill let me explain the issue with out cutting me off. They had it for a day and a half. I called and tried checking on my vehicle twice they said the would call me right back and never called so I had to keep calling. Finally the said because of my light bars on my Jeep was the issue with the communication loss to my pcm. Which has nothing to do with any of it. So I’m going to a different dealership. If I where you I would find other options for a Jeep dealer besides crystal.

9/6/2021 I stopped by Crystal with intentions of trading in my vehicle for another. I was greeted by Gretchen whom was very welcoming and interpersonal Within minutes she set up a test drive, after being informed and reviewing the features. finally the numbers were gone over and the sales manager Ron is the man who made it happen. Nonetheless I am very satisfied that both Ron and Gretchen satisfied my wants and not their needs for the sale. I would gladly recommend visiting this dealership to anyone in the market for new and used vehicles. Gretchen and Ron, if you so happen to see this, I greatly appreciate your time today!

I just want to say that Ron Roppolo is the reason I will always go to Crystal Chrysler Dodge Jeep of Brooksville. He is so caring, thoughtful and honest. To me it seems most car dealerships don’t really care about you after you buy the car. It’s almost as if when the deal is done your supposed to go on your merry way and good luck. But not with Ron. I have had my Jeep for over a year now and I can still come to him with any questions and he always knows the answer or the best way to do whatever it is I need. It’s such a relief to know there is someone here who’s knowledge of Jeeps is so extensive and that he will go out of his way to make his customers feel important and happy when he doesn’t have to.

My wife and I recently purchased a vehicle from the Brooksville store and had a great experience. Brandon was our salesman and did an amazing job explaining the different options we had. He took his time and didn't pressure us in any way. Troy Stafford worked flawlessly in making sure we was not only comfortable in our visit but completely satisfied with our purchase. Troy answered in depth every question we inquired about the vehicle and warranty. I highly recommend if you are in the market for a new vehicle make sure you go see Troy Stafford. 👍👍

Joe did an amazing job, he is an awesome person and I would definitely recommend and send anyone to see him that is interested in buying a new vehicle.

My wife, toddler son and I had a great experience and would definitely recommend not only the dealership but also Brandon Collins. He was professional, knowledgeable and provided my family with a fun experience and a great deal on a new truck. He pulled out all the stops to give our son a fun time, which is tough considering it’s a car dealership, not an ideal place for a toddler. Dennis was also amazing and entertained our son with everything on his desk while we finished the paperwork. I would definitely recommend my friends, family and anyone else to check out Crystal.

My sales Rep was Joe nice guy will shoot it strait My person that takes care of me now or Mr Bob he’s cool they do fallow up They are knowledgeable and ain’t afraid to deal with persnickety ppl like myself

My boyfriend bought my Christmas present here. It was a couple weeks late, but well worth it. ( boyfriends fault) lol friendly employees, great deals, beautiful Challengers, and other cars and trucks. Obvious what I got. Wide selection. I would definitely buy another vehicle here.

Excellent experience. Brandon was a great sales rep and was patient He listened to what I wanted and was able to help me find a truck and stay within my budget. Once again Excellent service would recommend to anyone. If you go talk to Brandon he is honest and fair and makes it an enjoyable experience.

Wonderful service good friendly people love the way they took care of my wife today thanks Crystal Dodge Dealership 😀

We had such a great experience when we got my wife’s car with Kelly, that we went back when we decided to trade in my vehicle. We weren’t sure exactly what to get and Mike helped us find the best vehicle for what we wanted! He listened to our needs and showed us a number of different options. He was super patient and helpful in every aspect of our search. Beyond finding a vehicle, he was just simply a great person. We were there for quite some time and everyone made us feel super welcome and comfortable. Ron came out and spoke with us and really helped in the process as well, he was so understanding and kind. They both went above and beyond to help us make it work. As if the customer service wasn’t amazing already, the whole process went past closing time and everyone was so nice and accommodating. Everyone was INCREDIBLE!!

I visited The crystal auto in Brooksville while on Vacation in Fl back in March. The experience I had with William Kanehl was AMAZING! He provided me and my family with excellent service by being super friendly, as quick as he could be and made sure that everything was to my expectations. He made sure all my questions were answered and that I fully understood everything. He even provided excellent service weeks later after I returned home to Il by speaking with me on the phone and answering questions that had came up. Over all It was an amazing experience and would highly recommend anyone to buy a vehicle with William at Crystal Auto!

Amazing staff. Super friendly. Not big on pressure. Great prices and people work with you. I've bought cars online last 3 times but I will buy from them again.

Ask for Sal. He is the man. Courteous, honest, upfront. And he has a team that will work with you to get you the best deal in your budget.

They won’t stop harassing me through the mail; I receive constant offers, ads, letters, etc. even though I mailed them a request to stop. They constantly offer to purchase a vehicle I haven’t owned since 2018. They don’t perform the proper research, or they would know I can’t sell them a jeep I do not own. I will not be taking my business to this location, ever.

I recently purchased my 2019 certified, pre-owned Ram 1500 from Crystal Chrysler Dodge Jeep Ram. I had a wonderful experience! I got a beautiful truck and they made my experience as smooth as possible. This is the second time I have bought a vehicle from them, and wouldn't think of going anywhere else. Brandon, the salesman was very helpful with finding the vehicle I desired and Ron the manager was extremely kind, down to earth and he went of his way to simplify the process. Honestly, I wouldnt go anywhere else to purchase a vehicle. You shouldn't either! #I💖❤MYRAM1500

Have bought two vehicles from Crystal. Found the salesmen understanding and helpful. Be careful though on the leases. They will give you a payment and then add the sales tax when you are in the finance office. I have leased several cars and not one dealer has ever done that to me. If I lease again, I expect the full monthly payment to be quoted or I will walk away.

Crystal dealership continues to be the biggest disappointment. Bought a brand new car. Smelled like gas. Was in the shop twice in 2 weeks. Got it back, 2 weeks later it needed its oil change. They offer free oil changes for a year. I booked my appointment with the Brooksville dealership a week and a half in advance. 8am, first appointment of the day Saturday. I needed to be in and out due to another appointment at 11. 3 hours should be plenty of time for an oil change. My local shop I am in and out in 30 min as a walk in. 9:30 I went to ask about my car and he then pulled it onto the rack. Ridiculous

Bought my Jeep Cherokee there about six months ago, the sales personnel and finance were very good and helpful, but the service department has some serious problems. First problem I had, my tire indicator came on with low pressure. Took car back to have checked because being nitrogen filled. They said there machine was broke. Took back next week their machine was still broke, took back the third week still broke. Then the service guy said just fill with regular air. Go up to WaWa they have free air. I guess they can’t be bothered to fill tires anymore. So why nitrogen tires if they say put air in them! Made appointment for oil change. Arrived on time waited for an hour and the car was not moved. Finally went and talked to the service guy and he said it would be another hour that they were backed up. You would think they would have said that when I arrived. Very poor service. Went to Lube King in Spring Hill and had oil change in less than ten min. Will not take my car back to Crystal for any kind of service or repair when they can’t handle the easiest problems.

Had a problem with Crystal motors and was contacted by service manager Andy gates who resolved this issue expediently and very professionally great job God bless you

Had the most amazing experience getting my new car! Kelly was amazing and very patient with me, she made everything possible for me!! Thank you so much for the incredible experience!

I love this dealership, seriously! 😍 My family has bought 9 cars here. They know us, they always take care of us. I never had an auto loan before with a low credit score and they got me an unreal deal I'm truly blown away.

I have purchased 3 different vehicles from this dealership and every single time the service was exceptional! Everybody there made me feel comfortable through the car buying process and helped walk me through all of the features of each car to ensure I was comfortable and satisfied! Hands down the best dealership I have ever been to and I highly recommend purchasing any future vehicles from Crystal Chrysler Dodge Jeep Ram of Brooksville!

My experience was absolutely great. Louie was fantastic and truly made my buy easy, as stress free, and smooth like I needed.. he did everything he could to get me the car I was interested in. Very honest and patient. Everyone here is very kind as well. I’m so happy I chose this dealership. Will definitely send anyone who asks. Now I got my family SUV that I was badly hoping for. Thank you so much Louie you’re awesome!!!

Was supposed to meet with Kelly but I was running late so they put me with the supposed salesperson of the year 2020 and it was the worst experience I ever had. Everyone has negative equity in their cars right now and he told me “I’m better of driving it into a ditch bc I have gap insurance to get rid of negative equity”. Needless to say I left in tears after only spending a half hour with him because he made me feel like garbage. I do not recommend going there unless you want to feel out to shame for having debt.

I would like to give a shout to Brandon Collins! He is an amazing young man that allowed me to leave with my dream vehicle! His professionalism was top-notch, and I would definitely recommend him as my sales consultant of choice. I had an amazing experience and will definitely return to Crystal Jeep!