CrossCountry Mortgage, LLC E 84th Dr, Merrillville

I wanted to take my time and writer this review, my experience with cross country mortage goes above the five stars, I started my building process and was referred to use cross country mortage, I started the process with Wendy and then her teammate Jennifer who is who I did all my communication with, what an awesome person, both of them are personable and knowledgeable, answer all my questions and concerns. Jennifer I believe has gone up and above her loan officer duties, daily updated whether via email or texts, I did do my part and kept them updated of my every money transition, I just cannot express the gratitude for an amazing experience in closing my home, this loan company protected my interests and also work with me and the builders in accomplishing what was necessary, my closing process was smooth, despite builder issues, this team stay " in the know" and continues to apply pressure when necessary for me to be able to close. Thank you, Wendy, and thank you Jennifer for giving me and my family the opportunity to close on our home!

Cross Country started off on the right foot, great communication from Wendy and the team, easy to use website that was easy to upload and process documents with. This was the absolute end of anything good coming from Cross Country. The week I was supposed to close on the home, they gave my agent the clear to close. We passed this info on to the seller, and when they showed up to their SCHEDULED closing time, they were informed that the clear to close had never been given (despite verbal confirmation from Wendy herself). This delayed closing another week, and wasted at least a dozen people's time prepping all documents for a closing that could not occur. The month after closing the house, I was informed that Cross Country was selling the loan to another servicing company. No big deal, happens all the time. They could not tell me who at the time, however, and I had to wait 6 weeks for documentation from the new loan company. I also came to find that Cross Country had not processed my first payment with them (despite it coming out of my bank account) before transferring the loan. To make matters worse, on a mortgage confirmation call with Factual Data, the Cross Country servicing rep informed me that they had actually sold the loan to a completely different company, despite already verifying with the company that it had originally been transferred to. Almost every interaction with Cross Country after the initial application has been unprofessional and a giant pain. I have 6 other mortgages, and this one takes more time to deal with than those other 6 combined.

Love the ladies here! Im a realtor in NW Indiana and Illinois. They are a very dependable lender to use for regular sales and 203k renovation deals. Patty Perez is an awesome loan officer with renovation loan experience and bi-lingual and Monique Scott is very knowledgable with years in the business. I will refer my clients with ease!

Wendy is fantastic! She has been in the business for a long time and is very knowledgeable. I would recommend to all my family members and friends.

They ran someone else's credit who's name is not on any of the ownership paperwork. The first time I tried to pay online it wouldn't accept my payment, I had to pay an extra 10.00 fee. When I talked to a lady that works for them via phone. She was clearly upset with me bringing it to her attention. Instead of waving the fee & trying to fix the problem so other people wouldn't run into the same problem. I can already see where this is going. I've dealt with a lo quality car lender before this is seemingly a repeat. I'm gonna try and break away from them as soon as possible!!

I had an amazing experience with Wendy and her team ! I highly recommend Cross Country Mortgage they guided me through every step of the process and went above and beyond. Thank you !!!!! Thank you !!!! Thank you!!!!

I recommend Wendy to all my family and friends. She will not only find you the best rates, she will also become your friend. Go Wendy!

Never got back to me regarding the application I went through…