Credit Union ONE 15 Mile Rd, Sterling Heights

15 mile road location has got to be the worst branch ever. The customer service is terrible and it's as if the tellers don't know what they are doing. They have device outages on a regular basis. And I mentioned the customer service. I wish is could give this place less than 1 star

I've never had an issue with this location but I don't often go inside to do my banking. When I've gone inside there's no greeting, they didn't even acknowledge I was in the room. Ferndale is a very nice location i normally go there or the one at my job in Royal oak. The bank itself is great but this location has the worse customer service.

I am not a member but I decided I didn't want to be from the moment I walked in to join. I walked in around 2 pm which is after lunch and before quitting time (perfect right?) looked around not knowing whether to get in line or go to see someone at a desk. Not one person (out of four) even looked up or noticed me. When I yelled over to a lady at a desk (who had no customer with her) asking who I should speak to about joining she held up a 1 second sign with her finger. I stood there for literally about 15 minutes and then left. I had a half hour to check into it and 15 minutes was wasted by waiting. They seem to be short handed and that was with only 2 other customers in the office at the time. If they don't have time for me I don't for them. Forget that!

We thought we found Credit Union that could manage our funds professional, however, we found out after one they are worse than Dearborn and Christian federal Credit Unions. Also! If you like to do "Online Banking" Credit Union ONE does not support Mircosoft Edge or Explorer 10-12 so you are out of luck if you have any issues with the "Online Banking" according to employees Daba and Diane in Credit Union ONE Network Services. We now have go to PNC Bank and Transfer our accounts from this strange Credit ONE Credit Union cause their behavior and the treatment to us. Find another Credit Union or Bank to we you hear. We found PNC and Chase Banks to be the better Banks to do business with. Just pass up this Credit Union and there branches. Like Share

If I could rate this a zero. I would. It's so hard to get someone to help you. They don't have enough people. They're very rude and the wait for any line in that place is outstandingly LONG! Banks should not be closed on weekends. They should be willing to be open. People have stuff to pay for on the weekends. I'm done.

Im shocked by the reviews, as I have nothing but good service. Wait times can be long, but so is every other facility. Having your banking ready can quicken things up. The tellers at the drive thrù are always most helpful & pleasant.

If I could give negative stars I would. They put a full week freeze on a mobile deposit of mine for roughly $1,600 for reasons unknown which prohibited me from paying my bills on time and costing a lot of money in payment return fees. Bill pay accounts of mine from other companies have been frozen and it is a night mare getting it lifted because of Covid-19. Their only solution was a sorry. I will never suggest this credit union and I wish they did not buy out my previous bank. Worst banking experience of my life!

Extremely rude and condescending especially one specific teller . I wish I knew her name - all I know is she is in her 50’s, brown hair and has been there quite some time. I see new faces but when they are exposed to rude behavior, they all fall into the same pattern. I only go there when I absolutely have too. I bank at another bank aside from CU 1 and there is no comparison to how professional and friendly they are. CU1 is in desperate need of customer service training.

Communication skills are null after they sign you up. If you have a loan you better not have any excuses for being late... just pay! You never get same person to talk to, or return calls. Looking for a place to take care of you... keep looking!

People here are awesome and well versed in assistance. The wait can be a bit long, but compared to other banks, CU One is wonderful.