Credit Union of the Rockies Johnson Rd, Golden

Recently purchased a 2018 Nissan from a dealership. The finance rate they(the dealership) gave me seemed high for my credit score. I did have a little bit of negative equity from my previous car loan, which I figured was the reason for the high rate. A few months back, I had refinanced my credit card debt to a fixed rate loan with Credit Union of the Rockies, so I thought to try with my vehicle too. After registering the vehicle, I contacted my credit union. Devon in the Granby office was beyond helpful. They were able to reduce my rate by 6%, and monthly payment by $100!! I'm so happy to be saving on the car I love. Bonus points: they had Gap coverage for the loan at a much cheaper price, which makes me feel even more secure. Knowing my loan will be covered if something happens to the vehicle is priceless. The whole process with the credit union was fast and painless. They had a very short list of needed items, and once I got those to them, received the approval next day. They even made options for signing digitally! So easy. I will always come back to my favorite Credit Union.

I have absolutely had it with these people. The old debit cards either didn't work, or people were stealing the numbers. Now they supposedly have new cards! Guess what they don't work either. Had a new card 3 weeks now, worked great for a week and now everyone says it's invalid. I have been banking here since 2007 and you have lost my business. Good riddance.

If I could give zero or negative stars I would. By far the worst credit union I’ve ever been a member of and I’ve had four or five memberships at other credit unions. Most of the call center agents, including supervisors, are so incompetent and under trained. I’ve spent almost an hour on the phone trying to do a simple account transfer. Besides Beth and one other agent that I can’t remember the name of the agents are so bad. For the love of God please give Beth a raise. Unfortunately I live in a rural mountain town and this is literally the only credit union in my area that is also a shared branch which I need to access my other out of state credit union accounts. I’ve never been an advocate for a bank but if you have a choice in financial institutions DO NOT CHOOSE THEM. Atleast the Frisco location tellers and supervisors are friendly but also the same as the call center- high turnover and undertrained. Also their giddy up account is sweet but that’s my only positive thing to say about them.

This credit union sucks!!! Horrible hours, out of date, lacking newer technologies, and subpar customer service. Susie and Beth are unprofessional and lack customer service skills and should be fired. The accounting department is slow to respond, if they respond at all. This is the worst bank ever! Delay in processing direct deposits, don't care about loyalty or long term customers. This credit union should be ashamed of how the operate

This bank always has issues with their low quality cards. I have to get my card replaced too many times. It just doesn’t work. If thats not one thing its another. I have had automatic payments the last 4 years and all over a sudden tbey are declining my autopay for my insurance. It’s not on my insurance end. Also, Sue, from Golden is NO HELP at all. She was insulting and nothing was resolved. Save yourself the headache. DO NOT USE CREDIT UNION OF THE ROCKIES. I have had nothing but trouble. I will be cancelling my account ASAP.

6-2-33 to 6-3-22 You really need to immediately give us a temporary credit cards when you just decide to deactivate credit cards without replacement ones in hand first before doing that . how are we supposed to make payments.I Had dinner last night and couldn't pay for the bill and looked for email from Cu and nothing explaining why was my card deactivated. I had pre order of items that are sold out now was pending until this weekend losing out on my investment your costing me thousands of dollars profit with doing this and it's also the start of the weekend and I have no way of ordering online or gas ; how will cu of the rockies fix this problem expedited new cards no 10 day delay

Will unfortunately be leaving CUR for good after being a customer for over 7 years. As others have said, they have had way too many issues with the debit cards. I had no warning that my debit card would be shut off after their contract with MasterCard ended, and no knowledge that the new cards they sent out were having issues with the chip. Getting a new card takes literal weeks to receive. On top of that, half the time I try to use mobile deposit it will not take my check. I hate to leave and wanted to give them a chance, but this has caused too much unnecessary stress in my life

TL;DR - A $5 automatic paypal donation that was declined has cost me $60, and they still want more. They won't alert you of a declined transaction through phone or email, but you'll get a notice in the mail days after it happened. I've gotten fraud alerts through text in the past, but for some reason this isn't something you get alerts for. I first learned my account was negative AFTER the teller in Frisco took my deposit. I went in thinking I'd just be making a normal $60 deposit, but my account was -$62.something. She didn't think it was important to tell me beforehand, for whatever reason. 2 fees had been charged by this time, 4 have been charged in total. I was combing through my account online looking for the $5 charge trying to understand if it was paypal or CUotR charging me. I had to go into my paypal and remove my CU account from it in order to keep it from reattempting and being declined and applying more fees. I remember when I applied for the account opting out of allowing my account to get overdrawn, and opting for the transaction to simply be declined, but I do not remember fees being applied EITHER WAY. I knew they would be for overdrawing, but not for declined transactions. It just sounds like something that would've caught my attention for obvious reasons. Them losing 3+ cards in the mail after failing to update my address when I moved back to Aurora was one thing, but this is dumb. They want to charge me $128 for absolutely nothing, and are content to do so when I don't even know what's going on. When they don't even TELL me what's going on right away. I get a letter in the mail the next week. When I got an email from Solutions asking for a reply via phone or email, I replied with email, but nothing came of that. No response, I don't even know if they saw it. I got basically the same email again exactly 1 week later and called in. I don't recall who I talked to but nothing was resolved. I told her my account may as well be closed, because this is unfair on their part. This person wasn't ill-mannered. Yesterday, I get another email from a Paula Denton asking to speak so I called in today. She had zero interest in understanding anything. Said she'd send a report to a credit bureau in the snarkiest tone. "Solutions" is anything but. I have an account with 1st Bank now. I should've had an account with 1st Bank this entire time. They don't charge a ridiculous fee for a declined transaction. Here's hoping they aren't so slimy as to take a deposit for a negative balance without confirming first. And send my card to the right place. And alert me about declined transactions in case a $5 automatic donation slips my mind again.

After numerous inconveniences from this Credit Union - I decided to close my account with them. They keep running charges that shouldn’t have recurred even two weeks after I closed my account. Customer service is despicable, just like the “credit union” in general. I’d rather have an account at a corporate bank.

I am a new car buyer and waited a while to get a car under loan payments for this exact reason! This company helped me get my car only to raise the payments half year later. They claim is because of a policy change in my insurance, so I got proof of insurance and all they needed. The first lady I called was so rude first of all unfortunately I don't recall her name. Secondly, she didn't help me and gave me a wrong email so my payments never lowered and she didn't care. I got a card on the mail saying I didn't pay full amount so obviously because she didn't do her job. Second lady was decent and helped me email it to the right email. Today I called and a girl I believe by the name of Maria/Mariah something like that was THE rudest one yet. She talked back and gave attitude. It amazes me how unqualified your employees are and I hope you get better more mature ones. I'm still waiting on my refund and for them to lower my payments all thanks to the first lady. I will be going into office if this isn't fixed by next month.