Consumers Credit Union S Lake St, Mundelein

Great experience with the mundelein branch. Miguel the branch manager was great in helping me get my loan. Very professional and helpful.

Customer service is non existent. The phone lines are not answered. After being on hold for over 30 minutes the line went dead. There is an option to having them call you back and "hold your place in queue" but this only serves as a clever way to get the customer off the line. No one ever calls back. Time to find a new credit union.

Consumers CU might be a good savings institution however after trying to talk to someone about opening a business account on four different occasions over a two week timeframe I am still unable to talk to anyone. I’m not sure if they are just so busy, short staffed, or just don’t care. In eany case I think I’ll try another institution.

Their customer service has always been absolutely awful. My current favorite issue with them is I tried doing a credit card balance transfer to my credit card with them since their interest charges are so high and i'm trying to pay it off. They rejected it and their reason for that was because "my available balance was lower then the amount i was transferring." This makes no sense at all!! I was putting money INTO the credit card not taking it out. Not to mention I've done this before and have had no issues. After 45 minutes on hold on the phone they just told me "sorry there is nothing we can do." I am on the hunt to transfer all of my accounts to another bank.

Consumers has grown a bit over the last 5 years and has lost that personal credit union experience that other credit unions still value so much. I was in the process of completing the purchase of my first home and needed to make a couple of larger withdrawals for an emergency and then had the funds wired back only to have Consumers close my account without my knowledge the day before my closing. Needless to say the sellers attorney was furious but thankfully he allowed an extra day for me to retrieve my funds and complete the closing. Anyway, I was never given a reason and I don't support them anymore. I'm very happy now to be a member of their competition, starts with a B.

Very good bank .. convenient location, and ATMs you can get money from different domination better than chase ..

This credit union failed to pay the interest on my CD. This took several days to resolve with no one following up on initial complaints. There is no humans to talk to. My 85 year old mom tried to deposit a check. Using ATMs is next to impossible for her to use and there is no human to talk to even if she goes to the branch! I am going to find a new place to bank. I have been with consumers for 20 years. They used to have great service, but now their service and competence is abysmal! They appear to have moved to a online only service, but they are not getting that right. Stay away from this credit union. Find some where else to bank.

There are fraudulent charges on my account. My husband went in person and the manager said there's nothing they can do.

Consumers has slowly become the worst bank I’ve ever banked with. I originally was a big fan of Consumers. I was approved for my first credit card(two years ago) for a limit of $1,000 which was fantastic. Unfortunately, that was about the only positive from my two years with them. To begin with, their fees are outrages and the highest fees I’ve had with any bank including my business accounts which is INSANE. I asked for a credit limit increase and was only given another $1,000 after two years of constant payments while other banks have given me 10k with ease. They required an insane amount of documentation for the 1k as well which was very odd considering no other bank needed any documents. Their credit cards also offer little to no rewards which makes it useless in today’s day and age. Mobile banking is impossible with consumers due to their ancient app which never works and is truly inconvenient at times. There’s no way to track spending or income. You have to manually sign in each and every time and at times, the app has trouble starting up. All it’s good for is checking your balance which is way behind other banks. Ive pulled all my funds out from consumers and have only kept my credit card due to it being my longest account. I strongly advise you to turn the other way and to bank with a bigger more advanced bank.

I always had a good impression about this specific location but that changed today when I was attended by the “manager”. Since the beginning he had an attitude all we wanted was information and if possible to open a business account, did not explain what benefits or what it meant to open this account instead he asked for documents in the rudest way possible, he saw I was having trouble translating everything he was saying to the person I was with and when asked if there was anyone that spoke the native language (after so long) he dignified to say he did. So my feedback for this so called “manager” is if you are having a bad day or a personal experience please dont go to work and ruin the image of an entity and yourself.