Concho Valley Credit Union S Abe St, San Angelo

Chip on my card quit working. Called to get a replacement and they said it would be $10 even though it was a malfunctioning chip. Second, this credit union does not integrate with Plaid, which is what stock trading and cryptocurrency apps use to deposit funds back into my bank account. So if you trade stocks or crypto, I would suggest a different institution.

I have been doing business with Concho Valley Credit Union for over 40 years. They have ALWAYS been there when I needed them. They are helpful, courteous, they greet you by your name and most important they have snacks on Friday!! I have told Kim & Cindy that they cannot ever retire, lol. They and the other girls are like family. Seriously though, they are a great place for all of your banking needs.

Not impressed at all. They close before posted hours, they are open til noon on saturdays but wont answer the phone. I have caught 3 mistakes that would have cost over $400 that they would not have acknowledged if i had not double checked them. Fraud dept is a joke too. Went thru automated verification to confirm the attempt was authorized..received message saying card was safe to use but bank cancelled it anyway. That was on 6/26..its now 7/3 and have not received new debit card. How is it possible that it takes more than 7 days to get mail from the same town? RIDICULOUS. so now 2 paychecks in the bank and cant get one red cent. They are closed friday july 3 (today) and tomorrow july 4th..ugh..so frustrated. Went through the payment history on auto loan and saw that it had been "refinanced" 3 times withhout knowledge or consent!! Also i found where late fees were charged 2 or 3 times in one month. Cost me over $8000 in excess. Still have received no explanation.

Love love love this credit union and the employees! Always so helpful and friendly.

Great service! Excellent fraud watch! Saved me a few times !

My wife and I have been members at this bank for (3) years. We have received excellent customer service and have had (3) auto loans, checking and savings accounts. The staff has always been friendly and willing to help. If your considering a Credit Union we can highly recommend Concho Valley Credit Union. We would like to extend a thank you to Cindy for her help in our matters.

I was in a unique financial situation but they were extremely accommodating. I have only used thier services for an auto loan but I was very pleased with both the terms of the agreement and my experience as a customer.

Went in for a refinance on my car loan and to see about a motorcycle loan as well, everyone is super nice! They are fast too! Had a decision within the day, would recommend and can’t wait to do business with them in the future!

Knowledgeable and caring staff. I became disabled and the staff ensured that I was above water. I wish I had an award to present.