Community Banks of Colorado Main St, Walsenburg

Wish i could leave 0 stars! I am so done with this bank! They have now lost a loyal customer because one little girl at this "branch" seems to think she can make her own rules and deliberately harass my husband and I! I actually used to work with her and she has taken it upon herself to deliberately put a 7 day hold on our check that we were depositing and this is not the first time she has done this with no appropriate reason. Our account had $400 in it and it was not overdraft and we have gotten multiple checks from this person before and cashed them just fine. Also we have NEVER had a bad check and we have been with Community Banks of Colorado for almost 2 years. She deliberately attacks us for which ever issue we need help with every time we come in! HARASSMENT!!!! If i see her in the drive threw i will turn around and go to the walk in bank around the corner just so that we dont have to deal with her! I have no idea why she has taken it upon herself to purposely attack us. I now have to overdraft my account to get bills paid and feed my children! The bank will not even be open Monday so I can fix this issue with a more competent employee! I will be reporting her to the appropriate people as I have already done it threw the branch twice with no response because they all seem to dismiss my accounts with no reprimands to the individual or fixing my issue as she keeps harassing my husband and I. Anthony or Shirley if you would like to fix this issue appropriately I will be glad to speak with you as you are the regional manager and branch manager. I did call the number to report the issue. This is my forth time having to report the same person trying to mess my account up. This last time it took 5 days just to fix my account and have access to my money! We will see if something changes this time!

If I could give less than 1 star, I would. Have received the worst customer service ever. We own 3 companies and numerous houses and deal with 9 banks and never have a problem. This year when our escrow account was changed and hence our payment change, you have managed to play havoc with our payments. I have made 4 phone calls to straighten this out. Each time the girl who answers spends 10 minutes verifying who we are and then tries to transfer us to the loan department. No one answers or they are closed. We also have tried to email you but got a return email that said you can't answer our emails because they are not secure. So finally on the last call, I asked for the name of the bank President so I could write a letter and the girl said she didn't know. You need better customer service with TRAINED personnel who can help your customers. I am very disappointed in your inept service and personnel.

The most unprofessional crooks in the Banking industry! Shut down my account for Hemp then 8 months later offer services to bank with Cannabis but want a 50k retainer lol!! CROOKS!!!

The Walsenburg CBC branch has the best tellers and staff. Always knowledgeable, always friendly. Very competitive rates and offerings.

Worse customer service of any bank I’ve ever dealt with.

When community is in your name then you should serve the community. Most banks have no problem providing the most basic of requests such as purchasing quarters but not this bank..you have to have an account. Treated so rude you would think i had asked them to give me all their money. Wouldnt open an account here if i was paid to.

I love this bank. They were so nice and welcoming to me! If you had a bad experience hear, I'd suggest you look in the mirror.

We are grateful for the training your team has had in fraudulent transactions. You saved us from being robbed. Thank You. Blessings for Prosperity!

The staff are very nice, there are always great vibes and has historical pictures and paintings of Walsenburg, great bank! 🤙🏻

Had an awesome experience! I was having trouble joining accounts with my husband after we got married. They got me taken care of in 15 minutes!