Commerce Bank - Commercial Banking Office Crescent Ct, Dallas

Spent 30 mins driving to downtown and finding parking only to see that the office was closed during business hours as listed on their website and Google Maps. No hours posted on their door either. Phone number only goes straight to voicemail.

I really liked this card until I didn't receive an item I purchased. I disputed the transaction in March, this is the middle of June?! I contacted countless times they deploy misdirection, excuses and lies to blow you off. Like a ma and pa shop that cares little for protecting their customers from fraud. They have quickly become the absolute worst card in my wallet! Still no resolution. Shameful.

DO NOT USE THIS BANK! They add unexpected fees, customer service is clueless, they are shady!

We have a motorcycle loan with this bank. I have been so disgusted with this bank that I am concentrating all my available funds to pay-off this loan. They charge a fee to make an online payment unless the payment is initiated from a Commerce Bank account. I received multiple notices requiring proof of insurance with the threat of the purchase of a third party insurance coverage at a ludicrous price. I submitted the requested information no less than 3 times and my insurance company submitted it twice before they acknowledged receipt. I will NEVER use Commerce Bank for ANY of my banking needs in the future!!!!

I’d rather keep my money under my mattress collecting dust than continued to bank with Commerce.