Columbia Credit Union Se 10th Ave, Portland

I’ve had good bank accounts and bad bank accounts, I’ve never had one that just let the overdrafts pile on as high as this rip-off bank. They will wipe you clean if given the opportunity. When my card was stolen online and charged wrongfully, I sent all the necessary paperwork. Followed up multiple times and they never dropped the charge. Stay far away

Locked my account at close of buisness on Friday and have zero customer support outside of 9 to 5. As many have mentioned their online banking is clunky and unhelpful, this bank is clearly stuck in the past. Bank elsewhere I suggest On-point ccu

Went in first time ever, of course the teller didn't know that. He was kind of cold, no happy greeting. Went in to set up car payment, just got a new auto loan. I was going to open a new checking account, but did not feel welcome. Changed my mind and will stick with Unitus.

Well I was personally introduced to Angie Mackin and the Columbia Credit Union family when I bought my first vehicle. She is an amazing person kind, diligent, thorough and thoughtful! I can go on and on about Angie🤩 I was devastated when my car was totaled 🤨 Well Columbia Credit Union worked with me to get through the wreck. After all insurances were settled I needed to get another vehicle. I knew Angie would make my life easier, if she handled my situation! Just as I expected 😁 she handled everything with a graceful touch! She sent me over to the Portland branch where the people are FRIENDLY and enjoyable to have conversations with! I have nothing, but great things to say about Columbia Credit Union and have good memories to look back on! GREAT PEOPLE!!!😎

Watch out! We’ve tried several different branches and they all have the same stunning level of incompetence. Lobby staff and managers are incompetent and ill-informed. There is no corporate face to this organization that actually reflects a local flavor. They advertise as Vancouver and Clark County local, friendly, all that. They are none of it. Loan servicing is sent to New Jersey or California or Texas or Arizona. Why not employ Washington people? Do you think our folks here can’t handle the intricacies of banking? Why does the board choose to support other states? Even more troubling : why do contractors for this organization represent themselves as being of the organization? Are there branches in Phoenix and Los Angeles? I would never choose to set up auto draft with this organization because I know they would screw it up somehow. They have a history of doing so with my account. You must watch them every minute of every day. No automation is safe from their stupidity or vindictiveness or negligence. It is impossible to determine if it is corporate culture or absolute stupidity. I have credit union accounts in other states and in this community. I am very familiar with shared branching, the use of modern ATMs and with Internet banking. This organization fails spectacularly in every one of those arenas. Truly spectacular failure. Leadership must be lacking. If it is not lacking then it is leading in this vein of disregard for clients safety, security and sense of well-being when banking. I want neither incompetence nor negligence when it comes to managing my finances. Columbia Credit Union embodies negligence and incompetence in a stellar fashion. I am truly astounded and amazed at how bad every one of these branches is. One would expect that corporate procedures would be uniform across locations. Not true. Only the Shriners have more clowns under one roof.

I have had Columbia CU for years and had nothing but great service and good rates, with no fees. I have been to this branch specifically quite a few times as well and had a good experience every time. I'm not sure why anyone else is having trouble but I would highly recommend Columbia CU.

Very poor customer service, fees, they actually make it challenging to pay on your auto loan. Either pay a fee, or you have to mail in a check?!!??!? Its 2021 and I dont mail checks for $25000. All around this group is out to make money. Avoid this credit union and go somewhere else, trust me. Update: Just got hit with a $5 returned mail fee. Never heard of that one!! Absolutely a terribly managed institution. As for the response...save it.

The Credit Union Employees are so helpful. I am so greatful to their FRAUD DEPARTMENT! They have blocked my Debil Card on all subspecies charges and calls/text me to verify the charges. If I do not recognize the purchase my card is blocked right now! Don't get me wrong, it is inconvenient for me. I would rather drive to the closest CU and recieve a new card, than have to fill out tons of fraud paperwork! I have to change all my passwords and start up direct deductions for my bills again! The CROOKS don't WIN! Thanks To Columbia Credit Union!

I’ve never had to go into a branch but my car loan is through Columbia credit union. I think the $10 “convenience fee” to make my payment online is ludicrous. They won’t take payments over the phone either unless you’re account is past due so that leaves either mailing a check like it’s 1952 or setting up auto debit from my checking account which I’m not comfortable with at this point. I find their website to be awkward and confusing at best too. Would not use again or recommend.

Awesome people who work here never had a better experience so glad I switched to a credit union the tellers actually get to know you and who you are unlike big banks that just see you as a number and not a human being thank you CCU