Columbia Bank Godwin Ave, Midland Park

What happened to this terrific branch? It's changed so much from the (not so long ago) days when you would walk in and the staff would look up, greet you, and say: how can I help you? Everyone then was happy and so eager to engage. Now there is a new manager and all new staff (except for one). When I asked who the manager was, she just said, "I am." No professional introduction. So I don't even know her name. When I stated my request, they all looked at each other, as if 'who's gonna take this one?' One clerk was TOLD to help me and when she came to the desk, there was no greeting. I told her what I needed, she just took the papers from my hand. The whole thing was so uncomfortable and lacked basic customer service. I miss Ray and all the great staff that always seemed so happy and so willing to connect with their customers. You would walk in and it felt great. Now, it's just a bad vibe. In the end they could not help me and it is still unclear if they couldn't or wouldn't.

This bank has the worst customer service. I only go here because it's a school account. Would never use them for my personal banking. I called twice to order checks. The first time I spoke with a woman who was talking so fast I couldn't get a word in. She rushed me off the phone.......I never received the checks. 2nd time I called, I was told there was no order. So I gave my information again......still no checks. Heading into the branch today......let's see what happens :-(

I've never experienced such rushy customer service in my life. Simply called to find out some account information and couldn't get a word in without being asked another question, almost as if they just wanted to get the call over with and get on with business!

Great personal touch. Highly recommended

This bank has the best customer service anywhere. I have been doing business with them for many years. They are unfailingly pleasant and helpful. Whenever I visit the local branch, they greet me by name. They give one-tenth of their profits to charity. What other bank does this? I highly recommend them.

We have loved everything about ASB. People know our names when we walk in to our local branch. The bank's contributions to charity make it unique and are a big part of why we're so pleased and proud to be its customers.

Great bank, convenient hours and very friendly!