Coastal Credit Union Kildaire Farm Rd, Cary

Steve was great today! I’d actually never been into a physical Coastal bank & was totally lost on what to do. He was so friendly, and super helpful. Made me feel at home and made me feel like maintaining an account here has been worth it. Thanks again, Steve!

I have enjoyed the ease of using their services and appreciate the varied locations. It fits my needs and availability is great. The employees are extremely patient and helpful. I also like the convenient hours. I also like that they post on their doors holiday hours and closures. It helps folks like me who just don't remember things always. You should come in and speak with someone about joining today! I also like the many financial planning seminars that they host. I gathered quite a bit of information from them. Great service, friendly helpful employees, and many perks for membership.

I would not recommend coastal because they help certain people. They are not willing to help you even when you have direct deposit with them. One time I put in a loan request for under $200 dollars and they denied it because of my low credit score. I get paid monthly and have direct deposit with them and I get more than enough to pay what I borrowed back. They still would not and it goes back to, depending on the person. Now I'm unable to log in online since this last maintenance they did. Overall, coastal does not help blacks that much like they do for someone who is white. This is at every branch and that's sad.

Online software has been a nightmare, as have all of the recent "upgrades", rather downgrades. Whoever designed the upgrade has no idea how customers use online. It is NOT intuitive, has unneeded pulldowns and it justs very poorly design. I wish I could run the old (at least 2 versions ago) system and show the comparison to the developers. Programmed this type of applications for many years, and we would always have a test team totally unfamiliar with the software, but would represent a expected customer to iron out the problems. Obviously nothing like this was done. I don't use the online anymore as I have a copy on my USAA account.

Great vibe when going in to ask about starting a new account. I checked the reviews and all the branches have at least 4 stars. Funny thing is that some of the people giving reviews are calling it a bank. It's not a bank, it's a credit union...

After purchasing a car through this company years ago when they still had branches in Charlotte I thought It would be the same experience. After being on hold numerous times for well over 25 minutes I was told 5 days after applying for a loan I need to call back my self the next day we’ll that day came and was still given a run around after being denied needless to say the original loan I had with them had a 100 percent pay history so does my mortage currently. I don’t understand there practices but glad I decided to go else where and I received a much lower apr 3.9 through Wells Fargo do yourself a favor and run they will just hurt your credit for pulling it and denying for no right reason waste of time

I would advise ANYONE that is considering doing business with Coastal to chose another bank. A reputable one that tests the roll outs of platform changes before rolling out to their customers. Since the roll out of the bill pay changes, every other month I have issues..bills not dropping in, bills being set up for scheduled payments that I've never set up, ebills dropping in and being paid arbitrary amounts that don't cover the bill, paying bills twice in a month, etc. I've just completed my 6th complaint call and was told that "I just have to watch the accts and see what the biller does". That's not my job, its Coastal's. Why should a customer have to monitor how a billers action performs? That was supposed to be vetted before roll out so as to not negatively impact your customers. After 24 yrs of being a member this bill pay issue will be the sole reason of why I will be ending my relationship with Coastal. It is clear they don't care about their customers based on the delivery of these sub par e-commerce options, as well as the subsequent "service" they provide once the screw up is uncovered. I've threatened to leave before and each time someone attempts to retain me, ensuring the issue is being resolved and then yet another issue appears that no one can resolve. They just can't get it right. After the new year I will be actively looking for a new bank. I hope this feedback helps others. I've reached my apex.

So I had a 5 year loan paid off in 2.5 years. Had account 10 years. Pay all bills early. So I was denied loan today. I'm appalled to say the least. Maybe this bank is in financial crises. Taking my account elsewhere. The NAVY Vet thanks you for using his money but not lending out yours.

Have been banking with Coastal for 10 years. All of a sudden I had $100 in NSF fees that cannot be dropped, because I haf Money in the wrong account. Sure I should have caught that, but a bank that claims to be your neighborhood bank and a credit union that cannot handle a small confusion like this is beyond me. $100 is what it cost me to switch banks. Thanks for the loyalty Coastal.. SIKE

Last time I deposited a check using the atm machines the teller was rude.. And they will hold your large checks until the end of time.. Looking to bank elsewhere.. You need better customer service training.