CME Federal Credit Union Trueman Blvd, Hilliard

The CME on Trueman Blvd provides such great service. Tiffany and Amara are always very helpful. I hope that CME returns this branch to be a full service branch.

I banked with them for about 10 years. At first they were great though as I grew older they were less and less supportive and routinely made me feel like a little girl who was inadequate of making financial decisions and routinely talked down too. When attempting to get a car loan at the age of 22 I was required to have not one but both parents sign on to support. Was told that though my income was fine, I was still young.. still I stayed with them out of loyalty. Within the last two years I routinely had issues with fees added to my accounts without notice. Every time I called in to get it changed a few months later it would get changed to a different fee requiring account. Lastly when I was tired of all the fees and jumping through hoops I withdrew all my funds and closed my accounts entirely. Only to find out months later they never properly closed my account and I had been accruing fees. When I went in they admitted that it was their fault the account was never properly closed. I was told I was still at fault I had fees due to the fact that I neglected to let them know that I moved after closing my accounts and did not update my addresses with them after closing. They continuously showed me that they were more focused on making money than keeping me as a customer.

Drive thru is the only option which is an inconvenience since you have to sit 12-20 minutes minimum to get waited on. They move way too slow, won’t be back ever

The Tellers at the Hilliard branch CME are always nice and willing to help personalize my banking experience.

Credit union with drive thru deposit/withdrawal atm, deposit change machine inside, friendly and informative staff.

I went to Huntington for a car loan first. 700 credit score and no debtors on my name besides student loans. It took four days for them to deny me and I had to go back in to find out. Called CME. Same background. Approved in an hour and never left the house. Joked with the loan officer about my student loans and we had some good millennial banter. Everyone was so kind and helpful. Forget big banks. This is where it's at.

Corey Hancock I just wanted to let you know that I received stellar customer service from Corey, first - via telephone call, then, he completed paper work and sent it to me, via email, in a timely manner. I appreciate the ability to conduct bank business using electronic correspondence during this unconventional time; however, I appreciate even more the ability to do so without losing great customer service interaction. Corey was very knowledgeable of the bank products, how to address my needs and how to make the process as seamless and pleasant as possible. Thank you very much! Rebekah Williams-Chighali Happy Customer

The staff are always super friendly. The lady that assisted us today shared a great product that will help us save money for the future. Thank you for the friendly customer service.

Added 5600.00 to my auto loan and changed my auto payment WITHOUT notifiying me! How can they even do that? Now that they screwed up they say it will take 30-60 days to reverse. Not cool!!

The tellers here have always been awesome and the hours are nice. If I wasn't with KEMBA, I'd be here.