CMA's Colonial Hyundai Walthall Center Dr, Chesterfield

Took my car in to get serviced yesterday and while I was washing it today I noticed a pretty deep scratch on the drivers side door. I am VERY particular about my car and usually wipe it down a few times a week…so i am very aware of what was there and what wasn’t. Now I know for certain that this scratch wasn’t there Wednesday when I dropped it off. I can’t be 100% that it was them, but it’s highly likely as I haven’t been anywhere else where this could’ve happened. I’m giving 3 stars because I think their service department is pretty decent and trustworthy and have never had any issues with them in the past. but I’m pretty disappointed about this. :(

Just happy to share my great car buying experience at Colonial Hyundai. Alex made the entire process very straightforward and simple, answering all my questions, getting the numbers on my trade exactly where I needed them to be to make my purchase. Alex understood this and he made it all happen without any back and forth compromises or games. I commend his commitment to superior customer service and professionalism, the car delivery was just perfect for me! I have purchased a few cars in my lifetime but I admit this has been the most rewarding experience and one I highly recommend! Respectfully, M.S.

I had been on the search for a vehicle for over 2 months due to an unexpected bad accident and had narrowed it down to either Hyundai or Subaru. I'm a first time car buyer and had already been to quite a few dealerships all around the Richmond area. I had been to Subaru twice and while I fell in love with the vehicle, but the service I received was not what I was expecting. Just didn't feel like they cared at all or were listening to what i needed out of the car, which I know happens often at dealerships. But Coach Russell at Hyundai changed the game. So kind and wanted me to feel confident and comfortable in my purchase! He is super friendly and just wants you to be happy with your purchase. I chose the 2022 Hyundai Tucson and could not be happier! Definitely was a little more than I wanted to spend, but having someone like Coach for a sales person helped make the process so much better. Buying a car can be very stressful especially when you have a sales person that doesn't want to be helping you. I really appreciated the kindness and respect I recieved from Coach Russell! Looking forward to being in the Hyundai family <3

Andre was a dream to work with. He helped us find a perfect car for our needs. The whole team we worked with was upfront, honest and patient. I can’t recommend this dealership enough. I look forward to our first oil change to go back and visit. The Kona we bought is awesome. The standard safety features make me feel like I am driving a luxury vehicle and help my daughter learn to navigate the road. Thank you!

I just purchased a vehicle from CMA Hyundai In Chester. From the moment I walked my salesman Ray was on point with helping me with the vehicle I came to test drive. He was knowledgeable, friendly and got me into the vehicle I wanted before the dealership closed. I was the last customer and he definitely got the job done. He stayed until everything was signed and completed. Excellent service. I would definitely recommend. Thanks Ray.

Had a great experience with Andre!! He was really helpful, informative and patient while I settled on the car that was right for me. He didn’t push me into a more expensive model and made sure I was totally happy with my choice before buying! Definitely will be coming back to him when it’s time to trade in!

Great customer service in service department. Thought appointment was an hour earlier than scheduled. Service manager advised may not be able to get car in for an hour since was early, said not a problem. Car got in early, was out 10 minutes after my actual scheduled time. Waiting area clean and pleasant. Restrooms clean. Will take car back for service here.

Honestly, this has been the smoothest car buying experience of my life. Finance manager was super nice. Big shout out to my ole boy Brian For taking care of me. If y’all want a Hyundai, go see Brian. The wife is a happy camper, not because she thinks Brian is a handsome fella, but because her sugar daddy got her a new whip.

COACH was amazing! Very personable, down to earth, and friendly. Working with coach was like talking to an old friend! He answered all of our questions honestly, gave great advice, and didn’t try to “sell” us. The process was quite lengthy and that would be my only complaint. The business manager was sensitive to our time constraints and very personable! I’m sorry I can’t remember her name to post.

As always Hyundai and there staff take care of my vehicle, and the service team do awesome work. My family and I have owned 5 Hyundai vehicles and wouldn't trade them for anything, I am a fan for life. Thank you sincerely!

I brought two vehicles from CMA’s Hyundai in Chester, VA. My salesman is Ryan Scott, how can I put this young man into words. Ryan made me feel comfortable regardless how negative I thought he was like I got you, you good. He did have me not once but twice.. Thanks Ryan for helping me!

I will be calling the service department in the morning. The transmission seems to be okay but now my brake lights stay on constantly when the running and/or headlights are on. Brake lights were in working condition prior to the transmission being replaced. This is very unsafe! I am very disappointed that I now have to bring my car back in to be serviced. Not to mention, it is a big inconvenience! I really hope the dealership can provide me with a loaner car this time around.

Andre was wonderful in helping us buy a car. We came in with specific cars we wanted to see. He gave other recommendations based on our needs but didn’t try to sell us anything that was out of our budget or not what we wanted. After test driving we wanted time to think it over before we made a decision. I told Andre we were gonna grab lunch and talk things over and he just said ok great, gave us his card and said if we had any questions to reach back out. We grabbed lunch and even went to other dealerships to compare. We found ourselves coming back for the less pushy atmosphere and great selection/pricing. When it came to the paperwork and warranties; of course he suggested getting one but did not push when we declined. Andre made the car buying process easy and stress free. He was very respectful of our wishes and budget. We will deff be back to see Andre we we are in need of a car again.

Alex Narbut met us for a test drive. He was very patient, knowledgeable and obviously loves his job. Ask for him when you buy your next Hyundai. We put money down the same day we test drove a Palisade here. Call Alex and love your ride!

I normally have a decent experience, here however today I left very disappointed. When I called to make today's appointment I had to wait almost 3 weeks. The second thing is that I was coming in for a known door latch recall issue or which I was told at the time of the call that the parts were being ordered to be ready for my appointment. I arrived for my 9 am appointment at 8:45, wait at the dealership and am called up to the counter at 10:56. I am then told that I have a known recall issue and they are going to order the parts, then call me to schedule another appointment!!!! What happened to the parts that were supposed to have been ordered before??!?! I am beyond irritated.

Andre Louis-Jean was my sales rep. I ended up buying a 2022 Hyundai Kona Limited. He was absolutely amazing and took so much time and patience to work with me. Jessica was amazing help with the financial breakdowns of the vehicle I bought; I have never met more patient people that didn’t want to force a car onto me. They truly cared about it being my first car and wanted me to make a decision for myself. Christy was the person I signed everything with and she was outstanding with explaining everything and breaking it down with what everything meant. Being a first time car buyer was definitely stressful, but they made it feel so much easier in helping me. They have truly become family and I encourage you to work with them.

Nightmare experience. The dealership took over three months to return our vehicle after we needed service. When the Santa Fe was dropped off on November 16, 2021, we were told that it would take two weeks to get it back to us. We understood that the dealership was coping with an engine recall and was swamped. We got that. One week later, A.K., one of the service guys, called us to report towing damage to the Santa Fe, and that was in addition to the original problem necessitating the tow in the first place. Any work that would have to be done to the vehicle had to be put on hold momentarily as we tried to file a claim for damages with our auto club that arranged the tow. On November 27, 2021, I personally went to Colonial Hyandai to request that photos of the tow damage as well as an estimate be done. C.J. in service took my information and filled out a request for pictures and an estimate. I watched her place this request into the drawer of the work area belonging to A.K. It was a Saturday, and A.K. was not in that day. On November 30, 2021, I called A.K. and verified over the phone that he had received the request for an estimate. He confirmed. Then began the long wait. After a week of silence, I again went to Colonial and personally saw A.K. in service. A.K. said that the technician responsible for the estimate was busy and had not done it. In December, I would go again to see A.K. at Colonial, and again, there was no estimate ready. A.K. seemed distinctly uninterested in helping us. He avoided being outright rude, but he didn't make any effort, either. Later in December, we called Colonial to inquire about the estimate but were told that A.K. was out sick . Still no estimate. By early January, we decided to get our insurance company involved. It took our own adjuster to give us photos and an estimate. Now it was up to Colonial to fix the Santa Fe. Weeks passed, and we heard nothing. I called Colonial to inquire. Someone (not A.K.) in service confirmed that the parts were in, but work had not begun. I was told that our technician was busy. I asked for the name of the technician, and the answer I got was, "I can't tell you that." Then I asked how many vehicles were ahead of ours. I got the same, "I can't tell you that."I said, "This car was dropped off back on November 16."He replied, "I'm aware of that." Maybe this man was aware, but he certainly didn't care. Ultimately, it took our insurance company to lean on Colonial to fix our car and release it to us, over three months after it was dropped off. We knew in advance that dealers are not known for being customer friendly, but this took the cake. Our adjuster said that the damage could have been repaired in less than 5 hours . He was surprised at all the dealership delays. Awful experience!

I drive a Hyundai so when I started to have some unexpected issues with it, I took it here. They told me the catalytic converters were clogged. They quoted $1900 to order the parts and install. I decided to order the parts myself. I specifically asked, "So, all I need is the catalytic converter?" I was told "Yes, front to back.". After a lot of shopping around and making sure I got the right parts, I had them dropped off at the service center. They held onto them for a day before I called and was told they couldn't be installed because they were aftermarket. So at that point they recommended I take the car to a muffler shop. Not before (of course) charging me $140 for all the help I recieved. I did what they recommended by taking it to a muffler shop, and the mechanic told me that after driving the car and running a flow test on the exhaust, the cats were fine. Thanks CMA. Still trying to figure out what caused my car to stop accelerating suddenly.

This is my second time going to Hyundai for a vehicle, and let me tell you, the customer service was unbelievable. They went above and beyond to get me the car I wanted, amazing warranties , and a payment that’s reasonable. I couldn’t have asked for a better car buying experience. Thank you Hyundai!!!!!!

I was speaking with Ray a day before I came in, the only time I could come in was when he was already off of work. He stayed late just so he could help me out & made this process very fast and smooth! HIGHLY recommend him!

I had a 9am appt for an oil change and tire rotation and it has taken 2 and half hours to get this done. A few months ago I brought my car in for a recall and I dropped it off the night before because I was told I could, I also had a 9am appt for this as well, and they had my car until 3pm that day. I dont know if they are understaffed or what is going on but I feel this is unacceptable. I love my Hyundai Kona but the service here is not so great. Very disappointing. Staff here are friendly so that is a plus. I gave them a 5 star rating and this has now dropped to 3 because of this. I did the survey when I got it a few months ago and I never heard back from anyone on my complaint.

Milton always makes us feel welcome. He doesn’t sugarcoat anything, we discussed the pros and cons as if he is also a co-owner of the vehicle. Our 3rd car through Colonial Hyundai and no regrets.

Had a car stall. Called and asked if I could bring my car in to be looked at that day and was told yes so I had it towed in. Next day called and asked status of the car and was rudely told they probably won’t look at it for two weeks. I’m Understanding enough to realize that with staff shortages or backups due to recall that there may be a delay but telling someone that they can bring the car to be looked at that day and not having availability for two weeks is that unprofessional. Had to pay to take it to a second dealership that stated if we brought it in Friday they could look by Monday.

First time buying a brand new car! Alex went ABOVE and BEYOND his job duties keeping me informed of the cars' delivery date. I look forward to purchasing my next vehicle with Colonal Hyundai!!

In 2018 we purchased a used 2015 Santa Fe and an extended warranty that proved it pays to have your vehicle under warranty. Had an appointment to check out my Santa Fe and I was acknowledged right away and within 2 and 1/2 hours the work was done and I was on my way home. The best part my warranty covered the cost of the problem completely. It was quick and friendly service. They even gave me a car wash! We have bought 2 vehicles from Colonial Hyundai and when we are ready for another vehicle that will probably be the place.

Got my 2017 Hyundai Azera serviced here. Great service at a fair price. They were prompt and professional. Continue to get both of my Hyundai cars serviced here.

They got us in and fixed our tire no problem. We were traveling and had a flat, appreciated the help especially with children in tow!!

Had a great experience buying a car with Savana! Everything went smoothly and she was so kind! I would highly recommend colonial Hyundai and Savana to anyone looking for a vehicle!

Young man Baaree had a very humble and respectful manor bout him. He worked with me and broke down anything I had questions of. Either standing in heat while I made a decision or in building young man was TO ME what Iook for out of a salesman.

I had an appointment for a state inspection and oil change. It took about 3 hours without needing any other repairs or services done. I shared a concert about a noise coming from one of my tires and only after rechecking the tire I was told I was missing break pad clips No offer to replace them.

Friendly, polite and courteous staff!!! My salesman Steven Mistal great guy!! Thank you for all your help made this the best process I ever experienced buying a car!!!

I don't understand why you have to make a appointment sometimes a week out just to get a service Done .But I have to or lose my warranty. If it's a people problem just say it's a people problem!

31 December 21: I got my car inspected and it failed due to an inoperative high beam light. It couldn’t be repaired at the location due to a technical service bulletin issue-it had to be replaced by the dealership. I went to Colonial Hyundai and spoke to Cheyenne, who noticed that the issue stemmed from a previously repaired recall. Long story short, Cheyenne was able to get the entire headlight assembly replaced for me at no charge and I was able to pass the re inspection. She was really nice; my family and I have worked with her before. Very professional.

It wasn’t that long of a process the sales woman Samantha was fantastic, very outgoing and knowledgeable. Finance person was solid too in and out really quick. Definitely going back when I’m ready for my next vehicle and I recommend them 100%

So I went in for an inspection and I knew my front light had just went out so I wanted to get that done as well. I know for a fact there was nothing else wrong with my car. So they came to tell me my break lights are out and I would need that for my inspection. I knew my break lights were not out and I just replaced one of my lights not even a month ago. I started coming here a year ago but today will be my last day shame on you for getting over on a female

Coach Russell is amazing. He is so knowledgeable and always gives the best customer service. Everyone is very helpful and friendly. Service department does a great job too.

The experience was stress free and our salesman Brian was exceptional in every way! He explained all the features of the vehicle and made the process an easy. My husband and I would highly recommend them!

Went to CMA because drivers seat was stuck reclined. Was told the motor needed to be replaced and would have to purchase the full back panel for the drivers seat bc thats where the motor was located. Paid $125 for the diagnostic and was quoted $900+ for the repair. It didnt make much sense bc there’s 3 buttons on the side of the seat and only 1 wouldnt work. I would think a motor is needed if none of thr buttons worked. Anyhow, I took my vehicle someplace else, the module panel was replacedd for $50 and the seat was fixed.

I purchased a ‘22 Elantra Limited from here with Alex. He answered every question I had and went out of his way to keep in touch with me. He explained all of the features and benefits of the car even though I had prior knowledge. Alex was always friendly, courteous, and even a little funny. He made sure he knew exactly what I was looking for and did whatever he could to make sure that I left happy. If you are looking to purchase a car from this dealership, this is your sign to DO IT!

Quick service, good communication, i like that they take pictures of your car to protect you and themselves. Clean facility and a free car wash. Great Customer service. Thanks

The repair time was less than an hour. This took place during Covid, the waiting room wasn't crowded. The service team answered all of my questions without hesitation. Thank you.

Today I went in for an oil change, and the service I received was great! Kim is such a wonderful person , always helping out with a smile! Yesterday Dec 28, 2021, I went in for some answers as to why my car was vibrating, and John the manager, took the time to explain with drawing what was going on with my car. I felt at ease as he explain what was going on. He went over and above his duty and paid for the service I that was done on the car. You don't find people like John who is willing to go out their way to please costumers. He is the best!!! There were other gentlemen there. also who helped, but I don't know there names.

All I met were very kind. Especially Alex Narbut was the best dealer I've ever met. He made every possible effort to help me find the best way to purchase or lease a new vehicle.

I encountered a big problem with my vehicle and I was not prepared to hear just how big of a problem it was going to be. My Service Advisor, Chyane was AMAZING! She kept me well informed from A-Z. She always provided me with superior customer service. Just a really pleasant experience!

Colonial Hyundai is the only place I will take my car for servicing.The best customer service when i drop off. It did take a while to check out 🤔(she was on the phone when I came to pick up my car....)

Our salesperson, Jessica, was great under the conditions. That condition being me, I know what I want and I'm relentless (it's a family thing)...the only thing I wasn't thrilled with was the fact that I offered to put a deposit on the vehicle to hold it until the morning when I was suppose to hear from my bank about financing. I already had back up financing in place but was told they wouldn't hold unless I put in an application. This put an extra inquiry, actually 2 of them because the dealership ran a credit report also. It was around 9:30 pm when I signed the buyer order and at 8:30 the next morning I had an approval through my bank. Being what it is, overall the service was good and the dealership went above what they agreed to and I am satisfied with that. My daughter loves her SUV. So thank you Colonial for putting up with me. But work on that hold thing to give your customers a chance to get financing through their bank.

From the time I made 1st contact to the time I was rolling down the road in my new vehicle the folks at CMA's colonial Hyundai made me feel comfortable. They took the time to understand how I envisioned the deal and worked with me until we accomplished it. I wish all dealers were this easy to work with. I recommend this dealership to all the folks that are serious about buying a new car with all of the technology and safety features you need, but don't want to play all of the "dealer games!" Thanks guys!!

Made an appointment 3 weeks prior, showed up 5 minutes before the appointment to find several other people did "walk-ins" before me. I was told 3 months ago I could not come in unless I had an appointment. So why did I have to wait for almost an hour before my car even made it into the shop even though I had an appointment???

Colonial Hyundai is AMAZING! My husband and I have been going to them since 2015. We both bought our cars from Milton. He’s not your typical salesman who is only worried about making a sale. Milton helped us make informed decisions we were comfortable with. We also love Kim in service. She’s always pleasant and she stayed on top of things for us even with all the push back she got from Corporate Hyundai with a warranty issue we had. I will always recommend Colonial Hyundai!

Colonial Hyundai is efficient when comes to getting customers in and out in a timely manner. The staff is nice as well.

Sales woman Lauren was great. Verify attentive and kept us updated throughout the process

My service advisor was Teara Walters She was very professional explained to me my problem and took care of them i own a Used car lot and look to do a lot of business With your company. …. Thanks

I had a very easy and enjoyable car-buying experience with Milton! My initial online inquiry was answered quickly and the service just got better and better from there. I’m very happy with my new car, too!

Service technician were very well knowledgeable and also were experts in the repairs of Hyundai Motors/Engines. Service Advisors were very compassionate to clients needs in maintaining the safety and engine performance of Hyundai Vehicles.

Thanks to Tears for advising me on what I needed, and special thanks to MIchael in PArts earlier on the week who saved me $$$$ for some simple tail lights. On their account I'll keep coming back

Absolutely terrible service, they have no sense of urgency. Have been waiting to get my car back for 8 months due to recalls. Haven’t received any updates on a timeline and reaching out to corporate also was of no assistance. PLEASE DO NOT BUY FROM HYUNDAI ESPECIALLY FROM THIS DEALERSHIP.

Great service and affordable. I was apprehensive about the cost for the services of fixing an internal issue with my headlights when I brought in my car. I believe Cheyenne could sense my anxiety. She worked with me regarding the service and cost to keep it within my budget. A special thank you to the technicians who worked on my car. I walked out with the issue fixed with my car and relieved that I did not pay an overwhelming amount for the service. Great service from the service advisors in the front and the technicians in the back.

I went here for an oil change. I was very satisfied with the attendant who helped me. She was great. She was very busy though being the only person for customer interaction for services. I liked that they had snacks, free WIFI, and a kids play area. The play area occupied my kids which allowed for a smoother wait. I waited about 30 min for an oil change. I was a bit disappointed when I got in my car to find that the maintenance personnel did not reset my service button. They also didn’t vacuum( I did get a free standard oil change so not complaining there) I’m just used to getting a vacuum when I get the oil change. They give you a free car wash code but when I went to the rear ( Honda dealership) the car wash was closed. The play area and snacks made up for the disappointing parts. Now I just have to read the manual and figure out how to manually rest it myself.

Awesome! Walked in to get an oil change and I needed work done on my car. I was not expecting to pay for anything other than the oil change. I was given a 10% coupon! 😊

This was the easiest experience I’ve ever had buying a new vehicle! Our salesman, Milton, was absolutely amazing! The sales manager and Brandon, our finance guy, were great too! No pressure from anyone. We roamed around the lot for quite a while too. Not until we were heading into the building, were we approached by Milton. That, in itself, meant the world to us!! That is exactly why we purchased my new SUV from Colonial. I left there with. 2021 Santa Fe and am one happy lady!

It was a great experience for me being a first time buyer! I would like to thank Sam K. for being such a great help and accommodating us the best deals to purchase my first car!!! She explained everything we needed to know and was very friendly! Highly recommend!!

Being nearly 75 I wanted a main vehicle with lots of safety features. Had a 2015 Town&Country with a lot of nice features but I also have an older Odyssey van for hauling kayaks, pet goats, dog, feed and hay. I started looking at newer small SUV's online studying features and price. I took a test drive locally near Raleigh, NC and fell in love with the Kona Limited--but not with the colors they had. I was determined to get a Teal Isle and found it a CMA Colonial Hyundai. I communicated with John Bright who was amazing in answering questions and helping get the buying process started. I was totally shocked and amazed that Brian McCaffity offered to deliver the car to me in NC!!!!! That is service way beyond my expectations. This morning he arrived with my beautiful Teal Isle and spent lots of time sitting in my driveway explaining it's features. NEVER is all my years of buying new or used cars (first Karmann Ghia in 1967) have I had such a good purchasing experience!!! Thank you Brian! And Colonial CMA!! This afternoon I ran errands in my new Kona and constantly was surprised by various features and displays. I have so much to learn and truly LOVE this car.

CMA's Colonial Hyundai was absolutely amazing to work with. As opposed to the issues I had at dealerships in Maryland, the staff at CMA's was friendly, kind, and accommodating. I was treated respectfully and there was absolutely no pressure or anxiety in the process. If you are looking for a vehicle, definitely consider CMA Colonial Hyundai!!

I had a state inspection today they said I needed a brake light the attendant said it would be 40 dollars I didn't look at receipt until I was home I was very upset the brake light they fix part cost 1.65 which took them 2 minutes to change and it cost me 49 dollars this place is a rip off they over charge

Right now I can only rate a salesman because I have not purchased the vehicle yet, but I would like to say that Andre is by far the best salesman I have ever dealt with. He is very patient, Informative to the max, honest and extremely knowledgeable.I will rate the dealership after I purchase my SUV today.

Very good time on service. Also inquired about paint chipping off o the back of vehicle. Was told that she would submit a claim. That they have had issues with the white paint chipping off their vehicle. Didn't receive any information on the claim that she told me she was going to submit. Was disappointed on that because they was my second attempt on having someone check it.

Thanks for a job well done New engine from Hundai no charge to us

Friendly, courteous and professional. Great folks to deal with. They value your business.

The customer service was outstanding. They were very professional and efficient. My vehicle was ready in the time quoted and the price was what I was quoted. A very good experience.

It was a great experience with Colonial Hundai. Brian MCaffity was exceptional to deal with during my trade-in and purchase as well as everyone else during each step of the process! Highly recommend this place for your car buying needs.

Had my car in for it's inspection, I live two hours away but could have gone to my local dealer, but since I bought my car with this dealership, wanted to come down and get done here. Their Service Dept. is excellent, had me in at my appointment time, and out at reasonable time. Staff very friendly and professional. So would definitely recommend this Dealership to anyone around. Thanks Colonial Hyundai

Great endings start with great beginnings. I bought a used 2011 Genesis Coupe from this dealership last year in December 2019. I haven't had one single issue with it. It's still great as the day I drove it off the dealership's lot. My salesman, who affectionately goes by "Coach", was amazing. Other staff members who worked with me were also amazing in helping me seal the deal so I could get back to my home in the DC/Baltimore area. That's right, I don't live in the area. I made the trip to take a closer look at the car. Glad I did. Sometimes one has to go the distance to find a great car and great deal.

090 overall not pleased with my experience at CMA Colonial Hyundai went through the sale process on a Saturday pick the car up on Tuesday. They handed me the keys asked me to sign a couple of papers no one went over the features of the car I drove about 5 miles up the road thought about I haven't seen owners manual search the car over for the owner's manual could not find one turn around went back to the dealership they said that they would mail it to me it has been a month and I still haven't seen the owner's manual. I Financed part of the purchase price they told me that I would get a statement in the mail as to how to make the payments the statement came on the day the first payment was due. It was almost like they wanted me to be late on the first payment. Overall pleased with the car but not the experience I've had with the dealership

I was able to browse the CMA Hyundai lot after hours. I came across a very luxurious 2021 Hyundai Tuscon SEL fully loaded🚗

Got an awesome deal for a 2022 Hyundai Elantra! I absolutely love it and Sam Keophila helped me through the whole process! Super clean, friendly, and professional!! Great experience 10/10!

Has had our car since 7/30 (towed no appointment)when the engine went in our 2014 Sonata with less than 90 K miles. It took 2 weeks just to be looked at. Car is still under warranty which means a rental car is covered however there are no local enterprises that have a Hyundai available for rental under warranty. Needless to say it’s been almost a month without any transportation. And because this location is short staffed it could be a lot longer. The reps that I have spoken with have been nice and professional but minimal information.

Very friendly and clean environment. My service was fast and I am very happy with my time spent there this last weekend.

Wonderful Dealer Experience,Knowledgeable,Friendly,Efficient and Fair,our salesman was Exceptionally Great to work with.

Absolute worse dealership to buy from. I've previously bought from loyalty and strosnider and I'll never again purchase from CMA and I ESPECIALLY won't buy a hyundai. They're nothing but trash and a headache of problems. Thank God for a warranty which I highly recommend if you buy a hyundai but just remember the warranty won't cover all the time you have to miss from work to sit around a dealership.

I have had my oil changed in my new Santa Fe 3 times at this location. And all 3 times they have neglected to reset my maintenance schedule on my dash, so every time I get in my car it tells me it’s overdue for service that I just had. My maintenance schedule is at 7500 miles and every time they put the sticker in my window to remind me of when to come back it is for 3500 miles…The service advisors are just meh…there are no warm fuzzies when you come in the door. You don’t get greeted, no one hardly looks up when your there until it’s time to ask for money. I have been there once and my car washed complimentary. The second time not washed at all. The third time I was given a code to drive it through somewhere. No consistency so I don’t know what’s really supposed to happen. The only good thing I can say is they tend to work quickly (oil changes at least).

Great experience. Damon worked with us to get the exact car my son wanted. Hr made the whole buying experience a joy and very easy. Recommend you see him if you need a car. David K

We were having a hard time getting into a vehicle at other dealerships, but was all worth it once we stepped foot into CMA colonial Hyundai. Alex not only helped us find the right vehicle but came back in on his day off just to get us squared away. He made sure we stayed in our budget all while getting us into a vehicle that we wanted. It was a very pleasant experience and would 10/10 recommend. Thank you!!

One of the best experiences I've ever had buying a car. The process started with Savana who was very friendly and responsive to my text messages and helped me select a car. Then the sales manager Jessica stepped in and helped me iron out the details of the transaction. We were coming from a couple hours away and the team made the whole process so smooth and effortless. Alex took over once we got in the dealership and he was great. During each step of the process he was thorough answered all our questions and took the time to show us all the features of the car and get us signed up and setup. Phil the financing manager finished everything up and made the process as quick and easy as possible Through whole process everyone was informative and took the time to explain everything thoroughly. Would definitely recommend 10/10

Got my car serviced today. I usually try to avoid dealerships out of fear of being over charged and/or going for something simple and the tech coming back claiming you need parts you didn't even know existed. I have to say I was pleasantly surprised with my experience from beginning to end. The price was right, My car feels like new, and the customer service 👌 very professional. They have earned my trust and I look forward to coming back.

Easy buying experience! The hybrid we were interested in was in transit and required some wait time. We got the good news it had arrived and we were able to get to the dealership to complete the purchase about 2 weeks earlier than anticipated. The CMA team is accommodating and easy to work with from start to finish. No games or double-talk, just a straightforward transaction which was greatly appreciated, especially in the current buying environment.

Colonial Hyundai was a great dealership to work with! I work in the retail automotive industry and went to Colonial only because they had the new 2022 Kona model I wanted, which isn't offered through my auto group employer. I know what a great guest experience should be and all of my expectations were met or exceeded. From the test drive with Carl Jones to working with Sales Manager Jessica Compton on financing and numbers, I felt valued and heard. There was 0 pushiness from the staff and when I wanted to move quickly to take delivery they met my pace and got me in and out in less than 2 hours. I would recommend Colonial Hyundai over West Broad any day of the week. In fact, there is a reason I drove all the way down I-95 to purchase my vehicle, instead of the one in my own backyard.

Had an awesome experience here. The salesman (John Bright) was amazing. Patient (we looked at a lot of different cars), professional, and extremely knowledgeable. Absolutely a pleasure to work with. We had our two young children with us (I know, not the ideal situation when buying a car, but we didn’t have a sitter available). For anyone with young kids, buying a car and having the kids wait throughout the process is not my idea of a good time. The staff was absolutely stellar throughout the day. Kudos to Brian McCaffity as he was a godsend with our kids. Brought out balloons, played games, and was the most sincere gentleman making the experience a great time for the kids while we took care of the paperwork. Honestly, the most enjoyable vehicle purchase I’ve had to date. They certainly went above and beyond and have earned a loyal customer. Highly recommend the CMA Colonial Hyundai team! PS, love my car!

Best experience at a dealership I’ve ever had. Salesman John Bright was great, he listened to what my wants/needs for a car were and did not try to just put me in something I didn’t want to get a sale. The finance team was great in working with me to keep me within budget but still getting me exactly what I wanted. Colonial Hyundai made all my dreams come true with my 2022 Tucson!

Amazing painless experience. No high pressure sales. Our sales rep Ray was incredibly knowledgeable and polite. Great personality that puts one at ease. Best car purchasing experience of my life. Shoutout to Kevin in finance as well! Very courteous and professional!

Pricing was highly competitive. Once we got to the dealership they were very attentive and thorough. Would give higher ratings but a lot of stress in the communication of holding the vehicle we had on line and took a lot of me following up vs them contacting me. They did say very busy. Did buy vehicle there, so obviously not too bad.

I've been trying to get a recall done on my vehicle since April. First time they scheduled me 3 weeks out and I get there just to sit for 40 minutes and was told they didn't have the part still. They told me they had it when I scheduled. This time I finally got it done(3 weeks out again), but they tried to charge me for a new air filter after I told them not to. I ended up getting that taken care of, but they still got me for,(over $100 worth) "diagnosing " a problem I already knew I had. I just wanted the price for it to get it fixed in the near future.🤦‍♀️ Be careful when getting serviced here. Call before you go in to make sure they have the part, and then make sure they follow thru and not do things you tell them to wait on. Also, be careful of fees like diagnosing when you just want a price on getting something fixed down the road.🤦‍♀️🤦‍♀️

I’ve been going to this Hyundai for 5 years. They’ve always provided great customer service (depending on who you go to) and usually do a good job on my car. I am very big on customer service and always base the places I go to on how the customer service is. With that being said, Antoine, the lady with the long beautiful locs (I forgot her name sorry) and Kim (when she did work here) always were friendly, understanding and nice. However some of the newer people like Angela and the lady who sits beside her, always have some kind of attitude or act like you’re bothering them when you’re checking your car in or have a question. They’re just honestly rude. Avoid them if you can.

I got my 2020 Hyundai Elantra SEL last September 2 and it was the beautiful Olivia that guided me throughout the process. She is one accommodating, effervescent person with jovial personality, that I never realized I was in the store for five (5) hours already. I enjoyed talking to her about the cars that they sell and most of all, about life. I commend her for her patience with me after test driving several units until I found the best one for me. She was able to walk me through the whole process of getting my "first" car and was the first person to jump for joy when I got approved for financing, and not to mention she provided me with some refreshments while waiting for the car to be released! I swear, we need more people like her not only in CMA Colonial Hyundai, but in this world in general. She has always given time to touch base with me, checking in on me about how I'm enjoying my car. This, I must say, is pure dedication! Thank you so much, CMA Colonial Hyundai for being the provider of my first-ever car here in the US. And to Olivia you are just so kind and beautiful, you did an amazing job! Above anything else, you are not just an agent that sells cars, you touched someone's life, a foreigner, a dreamer like me. I have so much respect for you and your company! :))

MY Sales person was Alex. I enjoyed working with him. He was very knowledgeable and was able to help me set up a lot of things on new vehicle. The car is beautiful. I know I will enjoy driving it. Thanks again Alex for all your belp.

if you like your time being wasted service your vehicle here. made an appointment for a recall almost a month ago went in for the appointment and they said they don’t have the parts in. why would you schedule a recall appointment and not have the parts. i even called week prior to confirm appointment and parts and they said everything was good to go. if the service department is this bad i can’t imagine how the rest of the dealership is. there are several dealerships in the area to go to then risk wasting your time at this one. UPDATE: Several days later no one reached out. Responses to reviews seem to just be BS.

I could say a lot about them not replacing my engine that was under recall but that’s not on them that’s on Hyundai customer care and I will deal with them separately. But my issue with this location, CMA Colonial Hyundai, is the fact that when I got my car back after they did the diagnostic testing, my engine cover wasn’t put back on, and my skid plate is literally in my back seat, it was never put back on either. I am beyond unhappy with the whole outcome. It was bad enough my was engine seized which is the whole reason I took it there but to now have other issues on top of it after getting my car back from them made things even worse! Cheyenne, my service advisor, was great through the whole process as far as explaining everything to me and making my options clear but the maintenance department clearly is not up to par and lacking in more ways than one. I’m sure they assumed since it isn’t drivable at the moment who cares, well I CARE! and I will never ever deal with this location again!!

Crystal was my service writer at CMA Hyundai in Colonial Heights. Va. From scheduling my appointment for service until my pick up, after service was completed, she was great and my service was completed in a timely manner. She is new to the Hyundai dealership, and it was a pleasure to meet her. She and Cheyenne represent the service department well.. My previous service writer was Cheyenne for many years, and she was awesome as well.

At purchase I paid several thousand dollars for a "10-yr bumper-to-bumper warranty" that covered "everything beyond the powertrain" that the manufacturers covers. Now that we are 3 years later, the speaker went out and the car airbag sensor plate went wonky. Took it in. Got charged $138 to diagnose. Was told nothing is covered, the airbag plate was "just bad" and that would cost an additional $1,800+ to replace. Customer service was virtually nonexistent. Rip off artists. Will not buy another Hyundai, especially not here!!! Updated 7/9/22 - The call promised in the response never happened, and I am not shocked by this fact.

I have had nothing but great, honest, and reliable people when I chose to do business with Colonial Hyundai. I cannot thank the salesman who treated me with the upmost respect, Ray O. He pretty much held my hand and helped push to get me the best deal possible. If you need a vehicle, new or used, talk to the honest and compassionate people at hyundai!

I will recommend Colonial Hyundai to anyone buying a car. I just bought a new Santa Fe and had a great experience. I did everything online and my car was delivered directly to me! Everyone was just wonderful to work with.

Rockin Ray was great to work with. The process was fast and easy. I felt like we received A descent deal and look forward to working with Hyundai to maintain our vehicle.

I came to Damon who I previously purchased a car from with a weird circumstance. He said I can make sure you get what your looking for when can you come in! I was there no more than 2 hours and was in a car I wanted!! Damon exceeded my expectations yet again and I will always do business with him! CMA made this process so smooth and easy!

I hate to have to give such a low rating because the overall experience wasn't actually bad. As a former customer service supervisor I take customer satisfaction and friendliness very very seriously. I went into Colonial Hyundai for a 2pm appt to have a recall serviced. When I went inside I was greeted at the front desk by a very sweet young lady who directed me over to the service department. Once I walked over there the lady at the desk was sitting there having a conversation with a gentleman who looked like he may have worked there. Not one time did they look up and acknowledge my presence. I wow simply trying to check in for my appt. They proceeded to chat for 5 more minutes and the guy walked off. Then he came right back and they continued having PERSONAL conversation that could have waited until she assisted me. She finally felt the need to help me after I got on thr phone to loudly tell my husband I wanted to cancel the appt because she was rude. So she finally checked me in. I was going to speak with a manager but decided I wanted my car service first. So then I went to pick the car up this morning and she was there again unfortunately. So I was greeted by another sweet young lady and I advised I came to pickup. And rude lady was still looking down writing something and just nods her head on thr direction of the cashier and says "the cashier has your paperwork..." Sorry for the lengthy review but I'm big on details. She needs some training on customer service that's all. But overall everyone else was really nice.

CMA Hyundai is AWESOME😊!!!! I walked in yesterday with no appointment and all of the sales agents were busy. A gentleman by the name of Dae Dae helped me after I stated I’ll just come back another time. He was very professional and welcoming. I didn’t know where to start as I was looking for a used reliable car for my 18 yr old daughter that is graduating high school soon. He was very knowledgeable and worked for me. I told him I was a single mom and I wanted to keep my car note at a certain amount to include gap insurance. After my credit was ran, I had two options either to purchase a used car or purchase a brand new car with more safety for her as he explained. I decided to go with a brand new 2022 Hyundai Elantra. The process was quick and straight to the point❤️ I also was able to keep my payment where I wanted it to be. She doesn’t know about the car and I will be surprising her at her upcoming graduation party. Thanks CMA Hyundai for making this experience a great experience overall!!! Special shot out to my Sales Rept. Dae Dae💙

Mr. Milton is Heaven sent, a God send if you will. He was thorough, precise, efficient and respectful of my time. CMA Hyundai is blessed to have him. It never hurts to have someone who feels like family and keeps you laughing. He’s my car salesman for life! Thanks Mr. Milton

From the initial phone call with Savanna to the sales experience with Baaree to the financing with Chrissy, my experience was nothing but amazing I absolutely love my Santa Fe. It exceeds my expectation of this unplanned purchase I would recommend this dealership to ANYONE who is looking to buy a vehicle Trust me, you won’t be disappointed.

Brian Mcafferty was a delight to work with. Best salesman I've dealt with in a long time. Finance department provided excellent service as well.

I would highly recommend Colonial Hyundai to anyone! The staff are very professional, personable and helpful. They are consistently thorough and efficient with servicing my car. I will definitely buy my next car here, although I’m planning to keep my current car as long as possible because it’s still in great condition, thanks to the service department here. :)

Andre is a wonderful sales man and got me in a brand new car in my price range. Even with the slight bump in the road I would 10 out of 10 recommend him to someone looking to buy a new car.

CMA Hyundai is the worst dealership I ever dealt with. I've been riding around with the service light on for 3 days and I just had the car serviced Saturday this is ridiculous.. I've called the dealership twice I think enough is enough If I could give you a negative star I would right now!!!!

This was my first time visiting CMA’s Colonial Hyundai. Everyone I came in contact with was friendly, helpful, and knowledgeable. Great experience. Looking forward my next visit.

Updated 06/13/2022: Called and spoke with the service department on June 3rd and asked to have my windshield replaced, after notifying the service rep that I had an appointment, she said she would add it to the work order. Showed up today to have my tow package installed and windshield replaced only to be told they don't do windshield replacements. Not thrilled from a customer service standpoint. Updated: After hearing about what happened, management reached out to me and wanted to make it right. Went back in yesterday, dealt with a great sales associate, Alex, and he not only did a great job, but stayed late to walk me through the features on the new vehicle i purchased. I left CMA Colonial Hyundai this time feeling satisfied with the service and the deal i had received. Thank you to the management team for being quick to resolve the issues encountered and i will be recommending you in the future.. Original Post: Left feeling disrespected, lied to, and had 4 hours of my day wasted. Bait and Switch. Buyer beware. Went to CMA Colonial Hyundai this evening after communicating exactly what I wanted with them in writing and over the phone. When I arrived, I again directly stated the make, model, sub model, and options I wanted to the associate who assured me they had found the vehicle I wanted in their network. After three attempts to negotiate the price, I begrudgingly agreed to finance some of the vehicle to receive the $1,000 rebate and also agreed to an aggressive $600 processing fee. I shook hands with the floor manager and thought the deal was done. Halfway through the paperwork process, they finally produced the details for the vehicle to be obtained; it was only when I asked to see the options I asked for that the associate then informed me that the mudgaurds and tow package were not on the vehicle and that they would be an additional cost; needless to say, I was livid. The associate went to go find another manager who informed me that those were not standard features and that he would give me the mudgaurds (site price $120) but I would have to pay him $800 extra for the tow package (site price $450). After his refusal to negotiate further, I asked for my vehicles keys and left in a monsoon feelibg angry, lied to, and upset that even after compromising, being transparent with them, and understanding during the lengthy process, that they let $570 worth of parts ruin a deal that was fair and reasonable. Heck, I didn't even argue with them about the freight they included in the sales price. I'm from a generation where if you shake someone's hand on a deal, you don't find ways to change it and you certainly don't mislead customers during a process into thinking they are getting what they want and change it on them at the last minute; commonly referred to as bait and switch tactics. I am very disappointed with the unprofessional nature of this dealership and would highly suggest you not take your business to them.

Colonial Hyundai took me as a walk-in, did the work that needed to be done and because it was raining, the Service Writer pulled my car in so that I wouldn’t get wet.

Amazing customer service and professionalism. I’ve been a loyal customer for close to 15 years, and these guys always have always treated me like family and cared for my car needs. Thank you again to Brian for helping me find a car that fits my new families life!

First time ever getting service done at CMA's Hyundai. The young ladies Cheyenne and Crystal were very polite and answered all my questons. I highly recommend if you need your Hyundai serviced stop by and see them

Had to get motor replaced, it was a recall on my Hyundai. Cheyenne was just Amazing. She text me to let me know every step that was being taken and it did not take as long as expected. THANK YOU COLONIAL HYUNDAI AND A VERY SPECIAL THANK YOU TO CHEYENNE!!

My car had an engine issue that was a recall in late October. I was not given a rental until January 3rd and my car was not fixed until January 18th. I was without a vehicle through no fault of my own. I appreciate they honored the recall, but they slow turn around time and lack of vehicle for 2 months was an issue.

CMA it’s such a family oriented dealership, I mean they are truly amazing they care about you they take the time to talk to you they’re not pushy they’re really good people. I travel almost an hour check and bypass at least two other dealerships that are near me just to come to CMA. Thank you for always being there for me

I recently purchased a 2022 Santa Fe from CMA's Colonial Hyundai and I have never been happier. The overall experience was smooth and easy. I worked with James Grant and I HIGHLY recommend this young man. He answered all my questions plus some, he was personable, funny and not pushy. He made the process iconic and I have already spoke very highly of him to others, along with the dealership as a whole. The sales manager was very kind - we had a minor hiccup during the number process that was confusing and she took the time to explain everything and guide us along our journey. We also have a 4 week old that was with us and he became fussy - another sales associated was kind enough to rock him while we finished our paperwork. Overall, I wish I could give this dealership more than 5 stars along with their staff. Keep up the good work and I will be a CMA customer for life now.

Ray Okeilli is the perfect salesman, the buying process was so good and he explains clearly all the concerns that we have. Thank You Ray, excellent service. God Bless You

What a great car-buying experience. Everyone I encountered was professional and polite. My salesperson was confident, knowledgeable, and he actually listened to my concerns, cares and wants! The finance guy was extremely thorough. He made sure I understood everything and that there were no unanswered questions. WOW! With personnel like the ones I met, this dealership will definitely grow!

They over filled my 2016 sonata with oil then I informed them they did so they took it back to the shop to “ fix it “ I came back later to pick it up and it was still over filled talked to sales manager and a sales person because service was already gone both seen the issue and both where very nice in trying to figure out a fix but still doesn’t make it right . First and last time my car will be going to this dealer ! If you pay for a service it’s expected they do it correctly! DO NOT GET A OIL CHANGE HERE !

What a wonderful experience....I took my car in today because the front was pulling to the right...I had already made an appointment for this Thursday, but I hit a hole on Saturday and that made the car pull even more....I took the car in this morning (without an appointment), and I was thinking this will be an all day affair...it surprised me when the Tech said, "sure, we can get it done for you"....and walla, I was out in 1 1\2 hours .. AND, I was even surprised at the cost....THANK YOU GUYS!!!!

They are the absolute worst dealership I have ever had the displeasure of associating with. Our Hyundai broke down and we had bought the extended warranty and the lady on the phone said we didn’t and that it wasn’t covered. They also said it’d be 2 weeks to get it looked at so we have it towed there and then they turn around and tell us 4 MONTHS. So we had it towed to West Broad Hyundai (fantastic facility and customer service). They not only got us checked in but they approved our warranty which should’ve been done in the first place within a week and said the car will be ready in 3 weeks. Point of the story don’t bring your car here unless you want bad service and terrible wait times. They are the most unfriendly rude unhelpful band of sleaze I have ever encountered. I recommend WEST BROAD Hyundai

I was impressed with service. I had an car emergency on freeway. Pulled into dealership. I was so happy it was taken in. I had to leave it overnight. I was called and texted it was finished. Just grateful it was taken. Agent was on top of progress of service. I felt confident about them being thorough. Fran McGruder

Alex, is the guy if you're really looking for good deal. He can help you to find best car and deal. Thanks Alex for all your assistance.

Coach Russell is amazing! The only guy I buy from everytime! Five Star service! Manager was great as well! Thanks!!

I did not purchase my car from this dealership but I brought it in for a recall fix. excellent customer service quick, fast and efficient I regret not buying my car from this dealership. Thank you for treating me like your own customer

My service advisor Antoine King is awesome. If I could give him 20 stars I would. I continue to do business with your dealership specifically because of Antoine. I am not impressed with your sales side, and in fact your sales side has a lot to be desired. I don't have to deal with sales that often thankfully and I deal with your service department more regularly. Your service department is outstanding and that is why I will still, despite what I think of your sales department, look the other way and will still purchase from you in the future and will use your service department. Antoine got me in for service this week when my battery in my 2021 sonata failed. He got me in and as usual he went above and beyond to accommodate me. He is an asset that should be looked after and taken care of. I couldn't be happier. Whatever you are paying him, you should be adding a "0" to his salary because he runs circles around everyone else.

Coach has never failed me, this is my second time dealing with Colonial Hyundai, I am very pleased with my new Tucson!

I had to go back in and edit my review. I gave them 5 stars at first!!! I told the service department I had a nail in my right front passenger tire!!! They aired it up and nothing. Then I returned for my oil and filter change, tire rotation, and guess what??? I told them there is a nail in my front right tire. Well I’m back for the third time to tell them if they rotated my tires, WHY IS THAT SAME TIRE RIGHT FRONT PASSENGER SIDE IN THE SAME SPOT WITH THE NAIL IN IT???? First of all if you rotate someone’s tires you will notice a nail. But when they say they rotated your tires; that means the tires would not be in the same spot or position. Now I’ve lost all trust here. You have a mechanic who documents a tire rotation because its free & under warranty but never physically change the locations of the tires. NO MORE GOING HERE. I WILL DRIVE TO MY FAVORITE HYNDAI IN RICHMOND!!!I I gave 2 stars because Crystal and the technicians that check us in are fabulous. Watch out for what’s behind the curtain in Service. I know they are busy. I know they have trouble getting parts, however, NO EXCUSE FOR DOCUMENTING SOMETHING TRULY NOT DONE!!!! Can’t hide a tire with a nail if it was rotated. BIG MISTAKE!!! HUGE!!! SMH 🤦🏻‍♀️ sad!! 😞

I was welcomed & the service provider was Kim & she was efficient, professional & pleasant! My wait time was reasonable and the waiting area was clean & comfortable. Entertainment was great while waiting! Yes indeed I would share my experience with family & friends & also on social media! I’m always usually very pleased & satisfied during every service visit and that is why I choose to repeatedly come to CMA Colonial Hyundai🌹🌹💜💜🎶🎶 for vehicle purchases & service!

The actually buying experience was great. But servicing is not the best. I experienced a puncture on my front tire and when I went to put on the spare, the lug nuts didn't fit! Apparently this never happens. Perhaps because it was a used car and somebody just put another random spare. But the amount of support after the fact is disappointing. And the service department hung up on me. I don't think my next vehicle will be Hyundai...

My Hyundai broke down on I295 last month coming home from vacation and 5 hours from home. We had the car towed to Colonial Hyundai, thinking that was the best option. Worst experience ever. Communication was non-existent unless I called. One week of nothing. I talked with sales, the manager of sales, service, the manager of service. Then when I got my local dealership from central PA involved and they offered to tow my vehicle home, the General manager called me to say they were going to start working on my car. I had told the service manager earlier that day that I wanted nothing done at that point since my dealership would be towing the circle back to PA. I was a nobody from PA, although I had put a deposit down in a car there, and they showed no concern. Their lack of communication and no service was a turn off. I would sincerely suggest customer service training for everyone there. I would never recommend buying or having service from them. I couldn’t give a zero or I would have.

I prefer coming to this one for servicing rather than Midlothian because their customer service is very welcoming. I am only giving four stars because this is the first time I came for an oil change and recall and they happened to be short staff. However other than that I love coming here. They don’t mind explaining some of the servicing terms and the benefits they offer. Many times when you go to get a service for one thing you get recommended for other things and you don’t know what those things are or what they have to do with your vehicle, all you know is what you came for, I’d recommend others to come here.

I worked with Alex Narbut on a veloster N deal and he was nothing short of exceptional. Very honest, no pressure salesperson. Has everything ready when I drove in from out of town and even came in on his day off work to get the deal done. Thank you Alex. Also the sales managers were very kind of upfront. Great experience all around.

Olivia met us out in the parking lot and was very informative about their new car inventory. She quickly got us into the two vehicles that we wished to test drive. She also checked her inventory for vehicles that will be coming in and also other dealerships in the area that may have the vehicle that we're looking for. Inventory is a severe problem right now for most dealerships she was very willing and anxious to help us with zero pressure.

Very good customer service at this Hyundai location. Ample seating for customers and a TV that’s showing movies instead of HGTV! I will continue to come to Colonial Heights vs Midlothian because of the way they treat you here.

CMA has a great inventory unlike most. However, I must warn anyone about their ploy. I went there to pick up my car as planned and everything in order financially. I refused to finance it as suggested by Brian, the salesman. He knew ahead of time I didn’t want to do this, even for a month or two which would not have cost me. I refused the cost he presented 3-4 times. Finally he came out, said he had the final price, and the dealership would lose $500. Needless to say it didn’t set well with me. Transparency/honesty are hard to find today! Furthermore, when Brian told me about this rating he said anything less than 9.5 and he would have failed. The gall is unbelievable. I decided to cool down before sending this in. Additionally, Brian has said numerous times he will get a cargo net for my trunk; he texted me and said he’s waiting for it to come in. A small thing, but he’s not being truthful. He has also told me he has forgotten to order it, but will do so, as well as he’ll grab one from another car and I can pick it up on a Tuesday. The constant untruths are too much!

This is the 4th time my car has been serviced in 3 months for the same issue. This most recent time my vehicle was in for a little over a month and never received a call updating me on my vehicle. Kim in the service department was very helpful.

I had an enjoyable, personable and efficient experience at CMA Colonial Hyundai! Salesman Ryan helped me locate the perfect car for me, made the test drive experience a breeze and broke down the details of the car thoroughly! Tarronce made the financial piece easy to understand willing to answer any questions I had and happy to breakdown anything that didn’t quite make sense being my first financing experience. Thanks for the positive experience and helping me find the perfect car!

This store has amazing Customer Staff. The entire staff was awesome. My mother purchased a vehicle not unaware of certain things. Unfortunately; we (two daughters) live out of state. My mother was not informed at the time of purchase that she would have to travel over an hour from her home to have her recently purchased vehicle serviced and the required scheduled maintenance performed. The store that was not booked up was over an hour away. I must admit it. Going here was the best choice ever.. It was well-worth the drive! They made our entire family comfortable. They explained everything to my mother who is 71 years of age in its entirety in which she understood. Kim Turner you were amazing. Thank you CMA Colonial Hyundai. You guys ROCK!!!!!

The customer service I received when I originally purchased the car was great. My first experience with the service department was not so great! Hard to get a hold of, the rep was not very friendly. One of their pitches for buying a car there is a loaner for every service. I was told they had no loaners, they also say pick up and delivery is available for service appts. My car was towed in and after completing the work I asked for the car to be dropped off. I was told that’s not an option

I had a good experience and purchased a Santa Fe with the help of Alex Narbut. I would not hesitate to recommend Alex to anyone needing help purchasing a car. As I need help figuring out the various options, I will not hestiate to call him.

Great service from Damon from the moment I stepped in to the moment I left the lot with my new car. The car buying process was seamless.

Thanks John for making the process quick and hand delivering my paperwork and car to me I was able to continue working from home without having to flex out for the day which I know my company would also thank you for. Enjoy your Holiday and may the future Year be better than the past Have a Blessed day and New Year to everyone who read this.

Alex Narbut helped me choose a Kona model that had not yet arrived on the lot. He was awesome about keeping me updated on the delivery status of the car and made picking up the car a total breeze! Looking forward to getting to know my new vehicle. Thanks Alex!

Awesome and enjoyable experience in the purchase of our new Tucsan. Brian, went above and beyond to make our experience enjoyable.

Colonial Hyundai has had my vehicle for almost 5 months because of a warranty issue. No loaner cars available. This is the same situation as the recall and my friend got her new engine in about a week. Why is a warranty different? I paid for the warranty...I get no updates, just lies about paying for my rental vehicle which is now over $6000.00. I cannot get refunded until car is fixed...will tthat be the 12th of never. I will not deal with them after this...I was told by Kim that she is on a commission basis, maybe that's why my car is stillsitting in the loot?

Bill Russell did a fabulous job helping me with my car purchase. He was very knowledgeable and friendly and went the extra mile! The process was smooth and everyone at Hyundai made sure I was satisfied. Very positive experience! LOVE my new Ioniq.

Only Because I can't Give no stars, would not warranty tail light because of broken wire,this is the second Hyundai I purchased from CMA,I WILL NEVER PURCHASE ANOTHER FROM CMA COLONIAL HYUNDAI you just lost a customer.

Came in to purchase a Toyota Highlander. Never was pressured or hovered over when making a decision to trade in my car and purchase another. Even was offered to test the car out and take it home for the night and bring it back the following day!! Ray was amazing! He has a positive upbeat attitude and I wish I had half of the energy he does. He was suppose to be off at 5pm the day I was coming to buy my car but offered to stay until I got here at 6:30pm!! It’s always a enjoyable experience when you have someone who generally wants to help you and is happy to be here!! Give that man a raise! Also Brandon who took my down payment for my car was super friendly and glad to help and stay after his shift to make sure all my documents were signed! I’d recommend anyone just simply for the people working here. Also- I felt the car I got needed a slight alignment. I told them and they were more then happy to get it aligned no questions asked!! Come visit them and they’ll put you into your next car, no hassle involved!

Stop to get a new tire and unfortunately they didn't have one so they plugged my tire didn't even make it 50 miles the gentleman did any awful job..

Had an amazing experience at a car dealership... Words I thought I would never say. From the time that Andre greeted us at the door he was pleasant, funny, knowledgeable and most appreciated honest! I love my "new to me" Santa Fe. Thank you Andre for your patience with me!

Would like to thank our salesman Chris Sharpe for the quickest most pain free car purchase I have ever experienced. In less than 3 hours we picked a perfect car and my daughter drove off the lot with her first new to her car. He found what she wanted and made sure it was in her budget. Thank you for everything. She is all smiles!

Everyone was very friendly. They weren’t pushy at all and they worked hard to help get me into my Tucson

Great place!! My sensor went bad during a road-trip, i was able to make a appointment within 10 minutes and car was fixed within 24 hrs! I had a bunch of things with me including a carseat and baby and i forgot his name but the gentleman works in the front by the service area as soon as you walk in and he helped me transfer my son’s carseat to my father’s vehicle and some of my other belongings i needed. I would recommend this place to anyone passing by! Customer service was a 10/10, and very polite and professional

Had a great experience due to my Salesperson James Grant. James went above and beyond to make sure everything about my 2021 Santa Fe Calligraphy purchase was done to perfection, which included picking up my vehicle from my office, leaving me a brand new vehicle to drive and returning my car to my home the next day to have detailing done! James made me feel like a VIP through every step of the purchase!

Awesome experience! Baree and Jessica were just as professional and expeditious as promised. Great job, y’all!

I brought my Hyundai Santa Fe here due to an engine recall that effected it. The only reason I’m taking away a star is because the process of getting the recall approved took 2 months. Once approved the repair took one week plus 2 other repairs. Cheyenne was on a roll the minute my FeFe got approved for the recall. Idk what kinda mess was going on before that, no one was calling us or keeping us informed during those two months before the approval. I’m just happy to have my car back finally!

What a pleasure dealing with "Coach" Bill Russell of CMA Colonial Hyundai on my recent purchase of my used 2020 Santa Fe Limited. Coach is the "BEST", knowledgeable, courteous and just an all around good guy! I couldn't have asked for a better sales person. With the "Coach" on your Team, you can't lose! Also a very special shout out to Savana Hayes, Sales & Leasing, for going above and beyond in helping me find exactly what I was looking for. Jessica Compton, Sales Manager, for all of her help in making sure I was not left in the dark or had any unanswered questions concerning my purchase. Tarronce Walters, Business Manager, for taking care of all my financing needs and making the process go as smooth as silk. Last but not least, Chris Weinberg, Inventory Purchasing Manager, for helping me retrieve a package that I had left in my "Trade-in" vehicle. Thanks to everyone and if my 2020 Sante Fe Limited is as good as the people at CMA Colonial Hyundai then I'm quite sure I'll be a return customer when it's time to make another purchase! Thanks again, everyone! Gary D