City Credit Union Rte, Independence

I am reading some of the bad reviews and I've never had a poor Experience. I've worked with Jennifer, the loan officer, for MULTIPLE loans the entire time I've banked here, and she's always called me back and been very quick with the process. If someone doesn't answer the phone, I've always received a call back. I've been banking here for 12 years and have never had an issue. I love this small credit union and the customer service

I wish I could leave less than one star. Whatever you do, do not bank with the Independence location! It has been nothing but a headache since I opened the account.

I’ve been a member of this credit union since 1987. Over the years the staff has become like family. I knew them all and they knew me. Recently, the credit union has had a lot of staff changes. There have been a few growing pains, but the service is still top notch. I lost my debit card a couple of weeks ago. Within an hour I had an alert on my phone from the Union and my account was temporarily frozen. The thief was able to get gas and lunch but was not able to get a television from Walmart or Target or any of the other stuff they attempted to buy. Thanks to All of the Credit Union staff both old and new🤑

When i opened an account here, i specifically DIDN'T sign up for overdraft protection because if i don't have the money in my account, i don't want to go negative and pay extra fees. Had a small paycheck due to an overseas vacation. Student loans came out a few days before my next paycheck was deposited. I had money in my account, but not enough to cover the student loan. Instead of declining the charge, the bank allowed it to overdraw my account and charged me an overdraft fee. After this, another autopay (that i WOULD have had enough money in my account to cover if they had declined the student loans payment) came out, overdrawing my account more and then i was charged a second overdraft fee. This all happened without my knowledge or consent. After my next paycheck was deposited, the bank locked my bank card, pending me signing up for overdraft protection. I wasn't given a call or email to notify me of these changes. I got a letter in the mail. That didn't arrive until AFTER i had tried to use my bank card and was declined. I was required to either mail in the form or hand deliver it. I work during the week, and this bank has limit weekend hours. So, it's not exactly convenient to deal with this matter. Drove out on Saturday morning to get this dealt with. The lobby was closed with no explanation, so i had to go through the drive through, where i was informed that if i did NOT sign up for overdraft protection, my bank card will remain locked. I signed the paper agreeing to this feature that i DO NOT want, in hopes of being able to use my card for things like, gas and groceries. After signing, i was told that there was no one in the offices to unlock my card, so i can't access it until sometime Monday. Honestly, I'm not even sure it's legal for them to hold my money ransom to force me to sign up for an account feature that i do not want. But whatever. I've already opened an account at a different bank that has multiple locations, better hours and a more competent staff. Once all my bills are switched over and my direct deposit goes into effect at the new bank, I'll be closing my account. This is NOT how you do business or treat people "like family." Sometimes the "smaller, neighborhood" type businesses AREN'T better. At least with one of the bigger chains i have the ability to bank on my schedule and make decisions on how i want overdrafts to be handled without them doing the exact opposite and then punishing me for their stupidity.

Great experience! People are helpful and friendly! Only concern is when I picked up my check for my new car, no one checked my ID. Other than that I’ve been a happy customer for 3 1/2 years!

I just went to deposit money for my car loan I have through them. Deposited it and they didn’t ask if I needed anything else just really fast said thank you, sent my receipt and I tried to call in and no answer! The ladies at the drive through are rude!! Never had this problem before. I was trying to call and send the empty container back so I could get my account number written down.. and they would just sent the container back and not ask if I needed anything. And then when I pushed the call button 3 times (no answer the first 2 times) they finally said “do you have a question” !!! Like excuse me no customer service of “hi how may I help you”! Someone needs to re train these young rude ladies about customer service asap!

I have always had a good experience when dealing with the City Credit Union, and they have always taken care of my needs

This credit union is small so you would think that a loan officer would make time and return a phone call. The loan officer Jennifer does not return calls. I have called once a week for the past 3 weeks and left a message every time because no matter what time of day it is she is always in a meeting and never once has she returned a phone call. In my opinion she doesn’t want to work. They need to hire more loan officers.

I really wish I could give them zero stars. This bank charges me $22 every time my check from work gets deposited. I get charged $104 a month just to basically bank here!!! That’s $1248 a year in fees just to have checks deposited!! NEVER bank here.

Good loan rates, but watch you bank account. They like to steal money from you. And hide it quite well. To where it's hard to spot. In your bank statements.