Citizens Bank & Trust Co Level St, Abita Springs

Whew don't do business with this bank. I had deposited a check on Thursday 5pm at the Covington Branch, I got frustrated when I found out funds wouldn't be available til Saturday. I read on their policy that $200 would be made available the First Business Day so I stopped by with the policy in hand and was immediately met by anger. A older woman with thicker glasses and blonde hair went off the rails immediately when I was just trying to figure out what their definition of First Business day meant. I thought first business day was the day of the deposit, and second Business day was the next day after the initial date of deposit. She screamed at me in front of other customers, because i said this seemed shady, I wasn't yelling I wasn't being aggressive I was just letting a comment on what was going on come out. I served 8 years in the US Army in Civil Affairs I don't scream at civilians when they get aggressive because I know they may be acting in the moment. She immediately said "I want you to come in tomorrow and close your bank account we will not do business with you anymore" I hadn't yelled I hadn't done anything wrong expect drop a butterscotch on the ground when I opened up the wrapper but I cleaned it up. I will say I would be writing a report to appropriate officers in the state to let them know how they reacted and how I couldn't understand their policy. She continued to scream at me after I said that as I left the business, her still shouting at me as the doors closed. That is fine, I will go to Navy Federal, a respected national bank that takes care of veterans. But I will also be writing my report to the appropriate offices and discouraging anyone I can from doing business with CBT. There are tons of other Great national and local options to make it easier for you to bank. Don't give your money to these people.... If you check the reviews I think this was the same lady that screamed at the nice woman that was at the Abita Cafe. Update! They will close your account without giving you notice! Woke up this morning the day after the above happened and find out my debit card is shut off, my checks don't work, but hey! the money is in the account thank you online access.

I ate at the abita cafe today. When one of the banks workers came in there and was screaming at the top of her lungs for someone to move their car. VERY UNPROFESSIONAL!! When I called to speak to a manager at the bank, to fill them in on the way their staff acts out in public, I was put on the phone with Missy. She is also VERY RUDE. And hung up on me. I don't bank here. Nor will I EVER!! That is NOT how people of this town should act. And probably why the bank is losing business. Missy you are RUDE and I'm shocked that this behavior is tolerated.

We just moved here and opened an account with this bank. Already had multiple problems with deposits and posting payments etc. They have a very shady definition of "first business day". Manager is extremely unprofessional. It is extremely difficult to access your own money after deposits.

I've only had good experiences here. Easy online account management, low rates on loans, and they've been responsive to any issues that come up. Mitzi is very sharp and helpful. I plan to be banking here a long time.

I've been banking with them for probably about 10 years. I just have a simple checking account, I've never had a problem with my money or anything in those guide lines. But a few of the ladys that works there are rude.

They have always been helpful. And have saved me a lot of money over the 30 years I have been banking with them ..... just wanted to update this review.... I still bank here and I am always welcomed in the lobby. This small town bank is a great asset to the town.

Whatever you do, don't ever try to go into their bank lobby to deposit your rolled coin change into your account. They'll be extremely rude to you and treat you like you're on fire.

my Dad has been banking at cb&t for over 40 yrs. they know him by name and help me keep track of his finances. he has dementia so extra help is greatly appreciated! many thanks to all the tellers for their neighborly assistance! cb&t owns the parking lot and has every right to keep that space open for their customers. public parking is for the rest of the community. plenty of parking is available on the street and in front of town hall. come on y'all: please be polite and walk a bit further, if needed...

Absolutely disgusting employees. Completely rude and inconsiderate considering this is a small tight community. We bank there and will be changing in the future. So sad to see such a good community bank being ran down by grumpy rude older women. Same rude lady in all the other comments below. Something needs to change with her or in her heart.

Went in to drop money into my account, was told my account had been inactive too long they had closed it and kept my money. They had the nerve to ask if I wanted to open a new account