Citizens Bank Ponce de Leon, Coral Gables

Visited this branch, HSBC in Coral Gables, there was no teller because according to the banker/manager, out to lunch. Essentially the branch was open but no teller to assist customers. Had to come back an hour later because no one to help. When I returned, teller had a poor attitude in assisting and gave me the oldest bills she could find it seemed, unasked her for newer bills and she declined. She said she had no way to acces the cash matching. I approached the manager this time there was a manager, and he wasn’t any more helpful than the teller. Horrible place and horrible bank to deal with. As soon as I am able to, I will be canceling all my CD and taking my business elsewhere.

I love this Bank super high tech and the customer service is excellent! By phone and at Doral Branch I love it! Thanks

Good branch. It is not often you see an HSBC physical branch. Very convenient.

Very poor service over the telephone line.....its really horrible....

Great experience banking with HSBC! Vanessa was friendly and very helpful. If you want personal attention with your finances go here.

Awful, crooks..changed to electronic bill without authorization, didn’t notify me, then charge a late fee. When I asked for a paper bill,then said “it’s $5 ....

This is a great branch. Always helpful and friendly. Nice people, nice atmosphere