Citizens Bank NJ, Voorhees Township

This bank is the worst. Hours on hold and they say call back on the same phone number to get a different department. Horrible customer service. I spent 1/2 hour on the phone today to be told of course, wrong department and given the same number I called. Bank of America - 5 minutes. This happens over and over. I'm sure you'll have the same experience.

I don’t know if I should put this on the Voorhees location or just citizens bank as a whole but my grandmother has banked with them since 1972. She recently had fraudulent activity on her account due to a family member who is living in her home and taking advantage of her for her resources and because of her age. My grandmother is out of the country in her second home and with her on the phone I was unable to resolve the issue of her son and his daughter taking money out of my grandmothers account. I was told that she would have to come to the bank in person to come to a resolution. So citizens bank is allowing my elderly grandmother to be taken for everything she’s got because they cannot find another way to stop this activity without making an 82 year old woman book a 22 hour flight back into the country. Unfortunately for citizens bank they will be filing claim after claim and will be under investigation once the adult protective service and police are informed. It shouldn’t be harder to keep your money safe than it is to allow other people to access your money without your consent. Shame on you citizens bank for not finding a better resolution for a long time loyal customer. In this day in age their should be better resolutions for certain circumstances especially when it involves elderly financial abuse!

Worst online and phone customer service that I have ever encountered in my entire life. Cannot change my address online. And the customer service tells me that there will be a 60 minute wait.. REALLY!!!!??? Crazy ..

There is a nice young man there that greets you at the door and the banking expereince here is the best.

No one knows what going on at this bank.

I checked their website to inquire about notary services and it stated that they offered notary at no charge to non customers as well as customers, then I called before going there where I was told no problem for notary, then went in and waited 15 minutes only to be told that they do not do for non customers which is 100% contradictory to what the Citizens website indicates. Not happy and will NEVER use Citizens bank again and will tell everyone I know of my experience.

We love this bank! The people that work here are so nice! They are very helpful and always pleasant. My husband Craig and I love Anna, she is so sweet and really helps find the best ways to make the most of banking with Citizens. The bank will call periodically to let us know what new options are out their for us or just to see if we have anything we need help with. They have very good customer support!

not open passed 1 on Saturdays? and barely open on Sundays. people need there money and cant do anything about it. I'm going to TD bank or any other bank that's actually open.

Everyone was Very polite, in n out!