Citizens Bank Columbia Tpke, East Greenbush

I came to the bank to help my elderly father set up on line banking. Unlike other banks, Citizens requires you come in in person. It was a Saturday and only one teller was on and there were two employees in office cubes. We waited in line to be told then to wait for a employee behind the office cube. One office cube person saw we were waiting and said they'd be right with us. She then went to the teller area and waited on everyone who was behind us in the original line we started in. So very frustrating with this bank. I would strongly recommend not doing business with them

paid rent for 3 years with pop money never a issue they changed over to zelle went into the bank 2 times told me all i had to do is use the app and the reciever had to do nothing well now my rent is not paid and is way late and my money is gone from my acct and the bank is not helping me . closing this acct as soon as they return my money which they say is gonna take 10 days!! they will have me living on the streets had to come up with more money for rent in the meantime

tellers are snotty and not very friendly

I have always had a very nice and professional service from them. I am pleased.

I just got to the bank at 4:59 (showing on my phone) and they locked the door in my face. DISGUSTING!