Citizens Bank Main St, Keene

Just moved into town and wanted to open new accounts with Citizens. No phone was answered when I tried calling to see if appointments were needed so went in and was told to schedule an appointment. Answer your phones or have proper staff. No worries I’m going elsewhere to open checking and other accounts

7 years at this bank. They towed my car (while i was in the bank) Then lost my money due to a atm malfunction. They told me there was nothing they could do for me & i have to call the branch in Rhode Island to get their mistake fixed. The Branch manager was extremely cold and not helpfull at all. She didnt even apoligize for a mistake that lead to my car being towed.

This bank will FEE you to death. Little advance notice, so if you're away for a few months, whammo, come back to a pile of "new" fees. Sure it's legal--but it is rude! Lately they started charging $4.99 per month on my two savings accounts that I was essentially forced to take. (I only wanted 2 checking accounts) Fees on SAVINGS ACCOUNTS?? Recommended: Service Credit Union, and I find that TD Banknorth doesn't play such games. Goodbye Citizens Bank!

They helped me set up a Money Market account to secure my future instead of let my money sit in a savings account. Very valuable insights and experience. It's a great bank with an amazing staff!

Really awful bank.Due to unforseen circumstances I was treated like garbage because of my account.I barely go in the bank now.Hated being treated like a second class citizen.

Tons of hidden fees! My daughter had an account for a short time and was hit with countless fees and had numerous issues with her back card needing to be reset. When she opened an account with Chime (no fees, deposit 2-5 days early, $50 referral bonus) and immediately closed her CB account. Ever since then, she's been receiving scam phone calls and emails. Finally in Sept, she managed to track down where her info was bought-Citizens Bank sold her info. Be careful. Your information should be private. Knowing your SS number is floating around for anyone to access is dangerous and shouldn't happen.

I've been so happy with my experience with Citizens Bank. Since the very first visit- they have been professional, friendly and very informative. They recommend the best accounts for my needs and made sure to thoroughly explain how everything works! I would recommend Citizens Bank to everyone looking for a bank that truly cares about you and your needs.

Received a promotional offer in the mail. Opened the promotional checking account. When it came time to receive the promotion, the bank said they didn’t know anything about it and therefore didn’t hinder it. Next thing I know I’m losing money through constant fees. Closed my account.

I have used Citizens since for the past 14 years. Good bank and good people!