Citizens Bank Corporate Dr, Waukesha

I had all my deposit accounts as well as a mortgage with this bank. This was simple because I could use online banking to transfer funds from my deposit accounts to my mortgage account online. However, later the bank closed all my deposit accounts making it difficult to pay my mortgage. I attempted to pay the mortgage in person, with cash. The bank manager at the Waukesha branch refused to accept the payment without an ID and stated it was bank policy to not conduct any transaction over $1 without an ID. I have previously worked for CBM and this was never the policy when I was employed by this bank. The branch manager also verbally admitted that this was not a policy that I agreed to when taking out a mortgage on my house, but yet still refused to accept my mortgage payment in cash without an ID. My attorney stated what the bank is doing is an illegal violation of my rights because cash is legal tender for all debts public and private. If there is no agreement to show ID, then there is no requirement to show it. These people are incompetent. Pull all your money out of this bank.

It's a bank. Nothing special, nothing bad. Typically no wait or maybe one car in the drive thru lanes.

Friendly and fast but some employees need more training.

Friendly staff and transactions are typically quick

Horrible customer service! We moved and were looking for a new bank. As luck had it our company got a check issued from one of their account holders. Drove over to check it out and see about switching over. They wanted $5 to cash the check and refused to waive the fee. Despite waiting to speak to the manger "Pam" for 15 minutes while she chatted on a personal call and asking why they wouldn't waive a fee for a check issued from their bank. Pams answer " I'm not a banker" Then why does it say manager on her door at a bank and why did the clerk tell me to wait to talk to her about the fee? When I asked why My bank doesnt charge them to cash the check Pam said "Because we are not a credit union." Got my answer about switching over. Clearly stay with the credit union. More of a drive but better service. If they are this rude and unprofessional with prospective customers I can only imagine how they are with their actual clients. On the plus side there was no wait in line at this place. I'm guessing that's because no one wants to bank with them due to them looking to pay their bills by hitting anyone they can up for "Convenience Fees". Pick a different bank and get better service. Any bank since it doesn't get much worse at Citizens bank of Mukwonago.

Location is rather small. Limited services. Meeting room on second floor is nice.

Best bank around. Been banking here for 7+ years.