Citizens Bank Boylston St, Boston

Every Friday, unfailingly, there is a line out the door. I was so frustrated today that I jumped out of line and asked the manager and another woman just sitting in her office to put another teller on duty. There is no sense of urgency or concern for the customer's time. If I didn't need to deposit my check (which the ATM spit out 3 times) into this particular checking account, I would have gone next door to TD Bank. It's time to close my Citizens account which can only be done when I have ample time on my hands because there is always a long wait!

I had a terrible experience with this Branch trying to renew a Home Equity Line of Credit. It took months. Repeated calls to the Manager received no response. Calls to Headquarters in Rhode Island finally got things moving. Despite Home Equity of $2.3 Million, no Mortgage and a Credit Score of over 800 they only approved me for 60% of what I asked for $500K. They had all kinds of excuses such as a turnover of reviewers etc., but no satisfaction re: the Manager of the Copley Boston Branch. I declined their offer and went elsewhere. Terrible Branch of a questionable Bank.

Terrible customer experience here. I went into the branch was never greeted. Went and sat down to be seen reps were walking around talking to each other and I was never acknowledged. I was coming to do handle my business account. I’m really thinking of closing those 5 accounts

Great and convenient but the service is incredibly slow and the bank tellers move like molasses. Be prepared to spend 15-20 minutes just to withdraw cash. Ridiculous 🙄

I love the service here they help you quick friendly staff love it always..

As a whole, CItizen's Bank is meh - but usually you can count on reasonably friendly tellers and staff. However, at this location, they absolutely HATE their customers. There is almost always a line out the door, but today I peeked in at 4:37 pm and there was no line. So I went up to the teller with a question about a service charge on my checking account. The teller pointed to one of the agents in an office and said, "She can help you." So I walked in to the office and said "Hi, the teller sent me to you - I have question about my account." She replied "You see that I have my coat on? And I'm wearing my backpack?" Not understanding, I just continued with my question, and she snapped, "I'm not working." I said incredulously, "You're leaving? But it's not even 4:40!" She just pushed past me - no apology or referral to another agent or anything. I understand that occasionally people have to leave work early, but she was unbelievably rude. Fed up, I withdrew all my funds and closed my account (which took an inordinately long time; meanwhile, a line grew behind me all the way to the door). Then I took my money a few doors down to Santander, where they greeted me courteously and gladly processed my transaction (even though it was almost closing time). Good riddance, Citizen's Bank.

Every Single Worker at this Branch is AMAZING!!!! They are always smiling and ready to help. All the time I have to go there I feel I am having a break during my work day. Very Very nice people.

I had a really short and nice interaction with Soumeya I think her name is! I actually needed to go to another bank but she still took the time to explain me the process.

Customer service is really bad, I can't even understand what did she say because her accent but I still can tell she's very rude and trying to hang up while I was talking.

There is always a line out the door. Be prepared to wait.