Citi Howe Ave, Sacramento

Horrible place to bank... If you dont want to ve missled with all their fake customer services and for that matter supportless nonhelp business who does not update their website to let customers know of new business hours and about only 2 bracnches in all of Sacramento northern California region only two banks do cash checks the rest dont.

Put a hold on funds in our business account without notification. Several charges against the account were denied costing us hundreds of dollars. Branch said problem was the fault of the back office on the East Coast. Dealt with us for months in bad faith, stating they would look into the matter but seemingly never doing it. No explanation, no apology. Took 6 months to issue check for remaining funds, only after we complained to the Consumer Financial Protection Board.

The staff at this branch are the best! They are so friendly and efficient. Gabby, Val, Salesh and all rest have been very helpful with transferring accounts and many other services I have needed. Citi is a big bank but this branch gives first class service.

Do not go to this branch all banker lie . Very bad branch . I'm done with Citibank

I URFAN HAQ THEEKRI OPENED CITI BANK TO KEEP TRACK OF CITY FUNDS SO ON AND SO FORTH PART OF US BANK CALIFORNIA

In regards to customer service and front desk employee "Ligida" at this branch. I walk in with 2 bankers simply sitting there, ask to see a banker due to needing to open account to process a very large amount today only. Am told appointments only and the next one is Wednesday. Today is Monday. It's very important. Am stared down by the employee and bluntly told no, no other options. Well you sure make me want to do business with you. I've had 5 star service at all other banks, never was turned away, upgraded myself to the max, and have encountered wonderful bankers who built a relationship with me(especiall Terry). Now am disappointed in Citi for closing a lot of branches, not working on their customer service employees like Ligida, and apparently suddenly requiring appointments for what takes 15 minutes max... No longer interested in opening any more accounts with Citi.

My review is not directly connected to this branch but is about mobile banking. Citibank encourages you to do your transactions online and to receive your statements online but they take forever to post transactions, they are left pending for days on end. It is very confusing and their fee practice is deceiving, it feels intentional. If you have direct deposit and auto withdrawals you are not supposed to have a monthly fee but month after month I have to call and have the fee credited back. Noone can ever explain to me exactly why???? WTH??? I'm on a budget like most people and my acct can get low when I'm waiting on my check so when they take the $12 fee out sometimes I end up gping into ovetdraft and am charged a $34 fee! This is very frustrating and causes me stress to have to call in all the time to have it corrected, it is terrible! I have had this account since the early 80's, originally Eureka Fed before Citibank with a couple other institutions in between! I'm very frustrated over the ridiculous fees and my transactions sitting in pending limbo for days. Bad service, confusing banking online, taking advantage of customers, ridiculous fees, that's Citibank.

Terrible customer service like I’ve never seen before

Typical big bank. No one cares, no one tries to solve any problem. Avoid them at all cost. Person helping could barely speak english.

The employees are amazing, customer service is excellent and Val, is one of the best there :)