Cirrus Asset Management Inc E John W Carpenter Fwy, Irving

No response, but from reading other reviews they probably won't respond and their not a good company. If they employee the people that I constantly encounter at these apartments then there is obviously someone that does terrible hiring on the payroll. My apartment complex goes through new management and employees every other 2-3 months. The management there now how been there the longest and now turning like all the others. I don't know if they tell these people to be rude and shady upon hiring them, but these apartment people have it down packed. It's terrible and somebody needs to figure this stuff out.

Water all around the end of building #2 tenants have reported it sprinkle head leaking pooling water on the side in a big hole thats been there for more than a year just ask the tenants that live in that building it's bad i think it should be reported to the city inspector it was reported to management no response!!!!!!!!!!!

I would give 0 stars if i could. Dont rent here. I have to take this company to court to get my deposit back and i plan to address several other unethical activities done to me by them. I recieved no advanced notice that my lease was almost up, and when i put in my 30 day notice, informed me it was a required 60 day notice so i would have to pay for an extra month for a unit i did not live in, plus a ridiculous increase in rent and a 200 month to month fee, totaling almost 1500 for a rundown 2 bed apartment that had alreasy been vacated. The ac didnt work. Water was turned off every week. I have been triple charged for utilities i already paid upon move out. They stole my deposit. Must i go on? Dont sign anything with these crooks.

Unfortunately, I am very dissatisfied with my stay here. I have been a tenant since May 25, 2018 and have experienced nothing but troubles since I’ve moved. From being told my unit that I deposited money for weeks prior is not ready to not having my maintenance concerns handled and being charged unknowingly without explanation. They are unprofessional and unethical. Everytime you contact their office to file a complaint the regional manager is always out of town. There is not one soul in their office that actually cares about the tenants concerns. Best advice I have, if you are experiencing trouble is to seek legal help. What they are doing is unethical and is a violation of tenant rights. I have never been in a worse situation than this. Worst management office I’ve yet to see. It is so disappointing, because their properties are beautiful. If I could give zero stars I would.

I wish I never renewed my lease at The Forest at Duck Creek I have had nothing but issues, they lease wasn't even prepared for me to sign until 2 weeks after I moved in. They don't answer when I call and they easily forget things. Also, my apartment was vacant for a month before i moved in, i paid for it early and paid for it to be upgraded. When I moved in it still needs repair and still today I haven been going back and forth about these pairs I have food and dishes still in boxes because the cabinets were so old and rotted and had pests. Their kind of fix was a piece of plywood and silicone! Not even paint matched lol. But yet they want me to pay all sorts of fees?! Oh and on top of that the manager is never there. When she is she barely gets back to me and forgets everything we talk about. This has by far been my worst move in experience.

Though the office staff communicate efficiently and are respectful, the property management company is fraudulent. I signed a lease and could not move in immediately due to a roach infestation. Yes, roaches were everywhere when I got my keys. While they were doing the third bug bomb, (my lease was signed) I was waiting for the unit to be pest free so I could move my things in. During this time, I fell ill and lost communication with management for a few weeks. When I went to move my things in my apartment they informed me that because they couldn't contact me they leased my unit to someone else. No eviction, no email, no paperwork- just my housing and money GONE! While they did give me 1/3 of my money back (not nearly enough- I will be pursuing legal action), I was still left with no housing. I tried to see about leasing another unit, but they wanted me to pay fees all over again. Good businesses try to accommodate their customers, especially when they are at fault. Cirrus Asset Management IS NOT A GOOD BUSINESS.

FROM BAD TO WORSE UPDATE: So I lived here 2 years. There were plenty of issues but overall I tried to be nice. There were bugs and I was told I had to submit a work order every two weeks to get it addressed. I went without a stove more than once. Upon move out I was hit with charges for many items but apparently even though in my lease it says I paid my pet deposit they claim they didn't charge me for that they instead just kept the money "on my account" and applied it to items later so I do not get that back. Which is a breach of contract. Which I was told I should have taken up with the previous manager even though Barbie told me she wouldn't have even known until move out. Their accounting manager for cirrus management it a fun one too, Elias. He pretends like the property has to change information and that he is really working on your side. But I called the property and they said they never approved the mark downs he said he discussed with them and that they could not change anything it was his account. The runaround is silly. I will be contacting a lawyer because even I had proof of my actions but they didn't and think that because they are a corporation that it isn't personal it is business. No this is people's lives and homes. If I can provide proof so should you. I was not allowed to have anyone from legals contact and could not speak to his direct report. Next step lawyers I guess. Save yourself the trouble. PREVIOUS REVIEW: I have been dealing with storm issues since June 16 2019. It is now January 31.. still not done I had a broken window and open chimney all winter. I am also dealing with bugs now from sitting water. They have had such turn over and say this is why but have not done anything to fix it and will not return my calls.

UPDATE: 2/12/2020 In retaliation for my honest and provable review I was served with an "Advance notice of lease termination". 0 stars for Fielder's cross. This has been the worst living experience I have ever had. The manager is argumentative and unprofessional. I have been taken to court on a wrongful eviction and won. The manager and district manager still refused to follow the court order. The judge laid into them in court and said I should move. I was not allowed out of my lease. Now my car has been wrongfully towed. When I pointed out the errors is the signs, I was told she "wasn't going to discuss this with you". This is on top of the numerous maintenance and safety issues with this company. I have experienced so much anxiety and emotional trauma living here. Please don't let this happened to you. Read the other reviews or you will probably regret moving here, like I do.

Good morning, I am emailing you all because I am a resident at the Trellis apartments. I tried paying my rent online and I was appalled when I found out there was $26.82 "convenience" fee. How is that convenient for a resident to pay $26? I then, called the office, only to find out, they would no longer accept payments and I would have to pay my rent at either Walmart or Kroger. Again, tell me how that is convenient for residents? This is rude and this is robbery. I work everyday and it is not fair to residents to have to be inconvenienced in this way. Rent is already high enough, without these additional unnecessary fees! What will your company do to resolve this? My lease isn't over until June and I'm already planning my exit strategy. I am a loyal resident. I stayed at Soho for three years. I'm a good tenant, and I'm sure you have other good tenants. This is not fair to us. This is mean and cruel and most of all inconvenient. I would like to speak to someone about this.

All of the negative reviews about this company are accurate. I live at the Trails of Walnut Creek in Austin. First off Beth and Amanda totally lied about the reviews that I asked them about. Secondly they way you all treated me thru these process was horrible and should have been a huge red flag. They are liars and racist. I feel like you all gave me the crappiest apartment on purpose. Since the day I moved in I've had nothing but issues. All of my issues have been ignored. Maintenance doesn't fix anything, management ignores my calls, and call their corporate office, Cirrus Asset, is a waste of time. Nothing here works, the police come out every other weekend, the quality of these apartments is trash, and there are no amenities.