Chicago Municipal Employees Credit Union S Michigan Ave, Chicago

Charge you 6 dollars to use atm at there own location,charge another 7 dollars every month for maintenance fee,your better off using your regular bank this place has a lot of hidden fees!!

Saving a few dollars it is good for that. But no matter how many years you have been with them. Or if you have a high credit score. They will not give you a loan toward a car. A house, or anything. I don't know what is their purpose. Why be a member?

Never in my whole life have I seen a more unprofessional company. They never answer your questions, ignore you, and lie that they will call you back (but they never do). They charge you left and right and don’t have an answer as to why they do that. Refinancing my car loan just to get far far away from them! Terrible terrible terrible. I wish I could give 0 stars!

Very bad customer service. When I paid off my car, I asked them for a lien release and they sent me a letter indicating my car was paid in full. The DMV will not accept that and they have not corrected their mistake yet....

Awful. Hold times are terrible because from what I am gathering, only ONE person answers the phones. She is a nice woman, but of absolutely no help whatsoever. I have been waiting over two months for my car's title. Loan was paid in full and I have not heard anything from them.

Garbage. Unfortunately my auto loan was sold to them and I didn't have a say in the matter. Will be looking to refinance and move to a reputable bank ASAP. Their website is from the 90s and has almost no functionality. I want to edit and add that Ms. Candice Battle was very helpful and pleasant to speak with but she needs some help. Why is she the only person who answers the phone? Either severely understaffed or just doesn’t care. Not sure which.

the absolute worst website ever. If you ever get stuck with them, I'm sorry. Website barely functions.

I am a city worker, so I thought this would be a good place to open a savings account, boy was I wrong! I’m in the process of buying a house, and I have gotten zero help from this organization. I have called, emailed, and even been there in person. The teller told me that he emailed a mortgage expert and they would be in touch with me soon. Never happened. Now they have changed their hours so they close at 3pm. I get out of work at 2:30 and can’t even get there in time. Luckily, I have been able to work with a different mortgage company, made an offer and will have my own home soon. I will be pulling out my money from this disaster of a credit union, and putting it elsewhere. If I could give them no stars, I would. Don’t waste your time with this place!

Was with this company for < 6 months before refinancing to a different credit union for my auto loan. In that short time, they attempted to erroneously charge me for delinquency twice. I pay in full and in advance, but they couldn’t manage the terms (literally just principal amount and due date) for a simple auto loan. Any average person with auto-pay enabled would have been ripped off north of $700 in this scenario. If you are thinking about banking here for an auto loan, don’t. And if you are banking here, keep a close eye on your account activity. Or just run.

Hands down the worst banking experience I have ever had. 1. It took me 3 days to get someone on the phone because either no answers the phone or the automated directory goes nowhere. I never actually got anyone on the phone, they called me after I sent an angry email. The person assured me the phone was fixed. An hour later, I tried to reach them again and couldn't get anyone. 2. You can create an account online, but then they notify you by mail of the result. There's no way to check the status because no one answers the phone. It took me several weeks to learn I even successfully created an account. 3. I was going through all of this to get a car loan. They require you to have an account to get a loan, which is pretty standard, but then you can't get anyone on the phone and they won't process your loan until you've gotten the the dealer to send them a finalized statements of the total expense, including tax and registration fees because that's realistic. They won't pre-approve you and they wont accept listing info from you. You have to get the dealer to send over the complete package. I gave up on the whole thing or so I thought. 4.) Several weeks went by, and I randomly receive a welcome packet. This is the first time I learn that I actually created an account during all of this mess. I started the account with the minimum amount required $25 because the whole reason for this account was to get a car loan. Two days after I got the welcome packet, I received my first statement, saying I now have $9 left in the account. Paid $10 new account fee, $6 check deposit fee, even though i have never deposited a check, cashed a check, blinked at a check, or whispered aloud the word "check". 5. All of this happens, and I ended up not even going with cmecu because I found a lower rate with the dealership, and I didn't want to miss out on a second car waiting to get approved.