Chicago Auto Place Thomas Dr, Bensenville

I had a great experience from start to finish with this dealership! Everyone I talked to there was professional and friendly. I was a little nervous about buying a car from out of State,(I’m in Oklahoma) but Ricky put my mind at ease. My car arrived super fast and was in pristine condition!

At Chicago Auto Place you can find the best deals for European luxury cars! The guys are super friendly and have the right solution for each costumer! Can recommend with confidence! Five stars well deserved!

Looking for a car for my in-laws and after days of searching i found a nice jeep, after looking at reviews about the dealership i asked for Robert ( best recommendations online) he was great. The staff treated us all very well and not pushy or bothered by all the questions. I know we got a great vehicle at a great price and I really hope to be doing business with them again soon. ( my wife had her eye on something) thank you again Robert and team..

Absolutely had an amazing experience at Chicago Auto Place! Great cars, for great value. The staff is amazing, fun and make purchasing a car enjoyable. I would recommend to anyone! Have all kind of vehicles based upon preference.

I searched long and hard for an exclusive Black Widow Silverado and found it at Chicago Auto Place. I picked up the phone and called from California. Jorge answered the phone and kindly assisted me remotely. He was fast and very efficient. The deal was wrapped up in a couple days. Jorge even arranged transportation and had the my California plates processed for me. I’ve been a General Sales Manager for 20 years in the auto industry and wish I had more professionals like Jorge at my dealership. Thank you Jorge!! Keep up the great work!!

Great place to get a car from. No pressure, hassle free and good customer service. I highly recommend this place! They have great selection to choose from.

Great dealership!!!!! Topnotch service from start to finished everyone from George whom i talked to over the phone, the owner Ricky who i met while i was there the young lady that helped process the paperwork and everyone that I encountered but I can't remember their name. Me and my fiance purchased two vehicles 2020 audi a7 and and 2021 audi q8. I highly recommend this dealership they treat you like family any issues or concerns that I had the day after that cleared it up right away no questions asked. Great genuine people at this dealer!!! Not all about the sale.. Lifetime client here I'll make sure I recommend all. They deserve it from my experience!!

From the time you walk into this dealership till the time you take delivery of your vehicle if feels so welcoming!! ❤ Love the music & vibe while you are here - It is awesome !! The staff is knowledgeable, friendly and they offer you lunch if you are hungry. Lol -thats a bonus.. The buying experience is Top Notch !! Check them out for your next car purchase - lots of inventory to choose from .

Very fast and friendly service ! My boy Edgar was a good salesman and I couldn’t resist my dream car .. I’m glad I was patient and waited until I found the right car .. was searching on cars.com for a Chrysler 300 and came across this beauty from Chicago Auto Place .. got all the paperwork sent to me overnight , filled them out and made a trip down there to pick up my baby . Everything went smooth as butter ! They were even nice enough to hold it for me ! Of course with a deposit. But the service was 100% good ! One satisfied customer .. PS.. I had my first person take a picture of my car 😅… I’ve never had that happen before .

Everybody I dealt with here was professional, honest and knowledgeable. I have purchased many cars and this was one of my best experiences. Highly recommended.

Speaking with Robert here at Auto place was a great experience. Real professional attitude very helpful and accurate. I highly recommend him for any next time buyers! Great guy

Searching for my dream car was getting impossible until I saw the Chicago Auto Place site. I made a call and Mike’ made me feel so comfortable I set up an appointment… my eyes lit up like a Christmas tree when I saw their amazing inventory! The place was so clean and everyone was friendly. Big decision - but they gave me time. The price was right. Financing gave me a reasonable payment and they provided me with a warranty. I mean…. It IS a used car and anything can happen. All in all, I would highly recommend Chicago Auto Place to anyone looking for a quality vehicle.

Amazing people and vehicles. Very clean rides and very helpful with customer service. Robert was a great help on finding a vechile for me. No pressure purchasing anything. Highly recommend coming here for a clean ride.

Purchased a 08 Tundra Limited from Erick Santiago and he was great from start to finish. We came to Chicago Auto Place from WI.. Talked with him on a Friday night right before close and was driving home with the vehicle Monday. Also asked about the spare set of keys and they were in the mail to me the following day. Thanks for the great service!

I have to say, purchasing a car from Chicago auto place has to be one of the easiest places I’ve ever purchased a car from. They were honest, upfront and the process was very easy and stress free. I worked with Rheizelle, she was very personable and friendly. I highly recommend purchasing a car from Chicago auto place if you are in the market for a vehicle. I’m a happy customer!

Great experience, great customer service...Ricky was splendid. Will definitely be recommending this auto store to my friends.

Great place to buy a vehicle great staff & great cars shoutout to everyone there and big shoutout to Jack. Definitely Recommend

Great place with huge selection of any type of cars. Very friendly staff. Closing a deal is quick without forcing or pressure. Over all great experience.

I had an incredible experience at Chicago Auto Place today. Jack and Rob were awesome when it came to having the car prepared and customer service. Both guys made me feel at home during the process of finalizing the purchase. I would highly recommend Chicago Auto Place when it comes to selecting a vehicle.

Best dealership i have visit in a long time. Everyone was friendly and very good treated. Got what i wanted at the best price. Thank you Kyle and friends for so fantastic service.

The customer service over at Chicago Auto was great. Sales and finance people were nice and efficient. They have a awesome selection of vehicle of all types. Thanks guys!!

Very professional staff, great customer service and attention to detail. I highly recommend this place.

Excellent service. Very knowledgeable and great inventory. Ask for George!!

Best dealership i have visit in a long time. Everyone was friendly and very good treated. Got what i wanted at the best price. Thank you Kyle and friends for so fantastic service.

Ok… a great place to buy a car. I bought my dream car after a long search. Ricky was informative friendly and made it easy to execute the purchase at a great price. Highly recommend.

I was a bit skeptical from the reviews. But once I got there there I spoke with Robert and he seemed honest and genuine. I didn’t feel like he was trying to push the car on me. He even told me a couple small negatives I didn’t even notice myself. I ended up buying an M4 and it’s been running excellent so far! Definitely a solid dealership

The customer service over at Chicago Auto was great. Sales and finance people were nice and efficient. They have a awesome selection of vehicle of all types. Thanks guys!!

Great place, huge selection, fantastic atmosphere. We were looking for first car for our son and ended up with great deal.

Great overall experience, awesome pre-owned vehicle for an even better price! The whole process was pleasant and at no point did I ever feel pressured. George in sales was more than accommodating when it came to my questions and Michelle in finance was an absolute pleasure to deal with. Will absolutely 100% buy from again, keep up the good work!!!

Most smoothest car buying experience I've ever had! I delt with Eric and he caters to the customer 100%, got me approved for a really nice car and even brought it to my home all in one day! Highly recommend this dealership.

I'm not one to write reviews, but Chicago Auto Place deserves 10 Stars! Their staff is amazing! But their are a few that really stand out! My first encounter was via phone. I was greeted by Michelle, who was so informative and took the time to write down all my questions and have a sales person contact me. Then, I was so surprise to receive a call back so quickly from my sales rep Edgar. He was able to answer all my questions regarding the car I was interested in. He worked diligently to make my purchase a smooth and successful transaction. After my purchase I wanted to have a maintenance inspection done and that's when I met Stephanie in the service department. Her cheerfulness and charisma made my wait very pleasant. I would definitely recommend to stop and by a car from them.

This was my first time buying a vehicle here at Chicago Auto Place and it was one of the best dealers I’ve been to. I didn’t have the greatest credit, but they made it possible for me to drive off in a BMW 550i that I wanted to purchase. Erick Santiago has been such a great help and I would highly recommend anyone to this dealer. It is a welcoming environment and they are very professional people. I guarantee Erick will go above and beyond to get you into a vehicle. -Happy Customer

I highly recommend Chicago Auto Place! I can’t emphasize how great my experience was. Louis was simply amazing, prompt, informative, forthcoming and knowledgeable! I always go into car shopping fearful bc I hate being pushed into something but this was a complete opposite of that. I have now purchased vehicles from 5 different states and this was the smoothest experience for me. Even through a pandemic! Louis and the Chicago Auto team made my children a top priority and kept them comfortable and safe and offered them food and drinks etc. My husband and I are both very happy with our Cadillac Escalade purchase and are very impressed with this establishment. God Bless y’all!

Me and wife just purchased our third car from Chicago auto place. The car is amazing and the finance was better than when I went to an actual Toyota dealership. The next time I need a car I’m definitely coming back here again.

Bought my first car from here, I was being rushed throughout the process which I can deal with. The problem came when I went to trade this car 3 years later, I found out this dealership provided me a fake carfax report and removed a major accident that the car has been in. Explains all the issues I had with this vehicle since it was hit on the passenger side and towed away. I know it was fake because I kept the originally provided one in glovebox and compared it to what carfax actually provided. The whole process with this facility just felt dirty, be cautious.

Had a great experience with Chicago Auto Place. Went and reviewed a very nice car, worked with excellent sales people, Mike, Reeve and Robert. Reeve addressed every concern with the auto. Reeve took the auto to my mechanic for an inspection and waited for them to finish. It was no pressure sales at all. In the end, we didn't make a deal because we were to far on price. But I walk away knowing they treated me with the dignity and respect I deserve as a customer. The auto was for my daughter, my baby, I knew it and they knew it. In the end, I was 100% confident when making my offer. For you one star reviews, maybe you should look in the mirror...

The sales executive Robert was so helpful, he was very professional and knowledgeable about the vehicle we had bought, he was the best salesman I’ve ever seen. I 100% recommended this dealer for buying the best used or new cars.

Very friendly staff, I stumbled across the dealer by searching for a car on cargurus. Let me tell you their inventory is amazing soo many nice cars that will fit your need. Luis their was the one who helped me throughout the whole process he was kind and very helpfull in helping me (a first time buyer) understand how buying a car through the dealer works. Gave me suggestions on what would be best for ME, highly recommend looking for a car here.

I purchased a car from this dealer. I'm in Michigan saw car on line I sent them a cashier check for the price of the car plus shipping fee. They promised that the car would be shipped soon as check cleared. Fast forward 30 days later car hadn't been shipped. To keep a long story short I had to get a lawyer to have my car shipped. My salesman Eric Santiago kept giving me the run around then he stopped taking my calls all together.

If in the market for a car, this is the place!! Very friendly staff and their vehicle selection is great! Would very much recommend!!

Found the vehicle online, talked to the salesperson, Joey who was honest and straightforward about the vehicle. He sent me pics of the flaws on the vehicle, he had service run diagnostics, repaired the two issues that popped up. I flew in, checked out the vehicle. Was represented accurately. Paid cash so can't comment on financing but Joey washed the vehicle and filled it with gas while we signed papers, was in and out in 1.5 hours. Overall I was happy with the whole process. When buying used, some people expect a new car, that's not how it works. If that's what you want, buy new or buy the extended warranty, but those can be a pain to deal with, I don't buy them. I Would recommend this dealership and Joey was very professional and pleasant to work with.

This is the place to buy used cars. All vehicles are clean and priced good! Eric was my sales guy and he made the process quick and easy. I appreciate him getting me approved fast with a reasonable down payment. I'm very satisfied with Eric Chicago Auto Place and my new car!

Called to schedule test drive. Called again en route to reconfirm, told them I was short on time. Arrived and no one knew I was coming. Sales guy finds me, talks up the car. I tell him (honestly) that I'm deciding between two trim levels, one of which he has. Due to different engines need to drive to decide. Insert MASSIVE pressure to commit to buy today "if he can let me drive it". What? Tell him I'm not going to be rushed and not going to buy anything today. He says that GM won't let me just drive a car without a commitment. What? Do they expect people to buy cars without driving them? What the heck do they have 100 cars on the lot for if not to test drive and sell? What kind of idiot buys a used car without driving it? Surreal experience, won't go back.

I usually don't write reviews because I have always had bad experience at car dealers, but it all changed when I was assisted by a lovely lady named Kelsey. She made the entire process of looking at cars so much easier from the moment she greeted us to when we left. She vas very nice and lovely. She was always one step ahead of us. During the entire process I would sometimes glance at a car and she would already know which one it was. She does her job so good!!! She is always paying attention to what kind of cars I was looking at. She is one of those persons that enjoys her job very much! I personally like getting treated right when looking at cars and she never seemed bothered by the idea that I kept looking at a lot of cars. If anything she was so nice and always smiling that it made the process so comfortable for me that I would totally recommend anyone that goes in there to ask for Kelsey's help when it comes to showing cars to you. In the end I could not pick a car, but not because of that did she stop being nice to me. I would give this review 6 stars but google only allows for five. Thank you Kelsey for making the process of picking a car so much easier and enjoyable. :)

I wanted to have the car I was interested inspected by the dealer. They were more than happy to take a $500 refundable deposit, and assured me I could take the car to be inspected ANYWHERE I wanted. I made an appointment at a dealership, then everything fell apart. The car was never delivered to the appointment, but I only found that out by calling the dealer a couple days later. I called Chicago Auto Place, who told now told me they "don't work with that dealership," but would take it anywhere else I wanted, and gave me a couple suggestions. Conveniently the inspection was at least $150 more expensive at the dealerships they suggested. I finally had enough red flags and asked for my deposit back but even that took three phone calls and a week and a half. My suspicion is that they try to funnel car inspections to dealerships they have arrangements with, and I would be very wary of the results of those inspections. The communication was terrible, and I never spoke to the same person there twice. Definitely buyer beware.

Andy is absolutely AMAZING!!! Saw my car online... It was EVERYTHING I was looking for and more. But, I live 4 hours away from Chicago. Andy walked me through financing and took care of everything over the phone! They even loaded my car onto a flatbed trailer so my husband could drive it home to me!!! I cannot believe how great the customer service was! Or the unbelievable price I paid for my odyssey. Even though I wasn't spending a ton of money on a car, he treated me as if I was spending $100,000! BUY YOUR CAR HERE!! They take care of everything and are an excellent group of people to work with and TRUST! Thank you Andy!!

I bought my car here a year and a half ago. I got great service when I purchased my BMW X3! I got that same great service today when I came into the Service Department! The guys were amazing! I called as soon as my Service Engine Soon light came on and they took me WITH NO APPT! Told me to come in to see what the problem was. Brendon was great! Made me feel like family. I didn't have to wait all afternoon. In this day an age when customer service is lacking...these guys know how valuable it is to treat a customer like GOLD!

Definitely will be going back for our next toy, I mean vehicle! We have been looking for a Mini for a few months and we were not having any luck with finding something used and well maintained and those we did were not what they were made out to be. Bad experiences led us to believe that salesmen have no idea what they are talking about. At Chicago Auto Place that was not the case! Luis Ortega welcomed us instantly and was able to answer all of our questions. The car was pretty new to their lot but you could tell he did his research and wasn’t just telling us we want to hear to make a sale. Also great to be able to enjoy the show room filled with other beautiful cars to look at while you are waiting!

Such Amazing team time work with !! Thank you Louise Ortega and Michelle Andrade for all your help and Honesty ! And helping me with a New chapter in my life !You both made everything so easy your tye Best !!!

I had a great experience with Chicago auto place! Was nervous coming from out of state to get a car but Jack made everything super easy for me! He got me exactly where I wanted to be payment wise and I appreciate that! I'll definitely be recommending this place to others!

Highly recommended. This is the best place to buy a car. Great staff, very efficient and interested in satisfying the customer. High quality inventory and shipped my car across the country in a covered transport. Vehicle was better than the pictures and the description when it arrived. Ricky does a fantastic job. I have been buying cars from him for years with all positive experiences. Great people! Will be back again!

They helped me get my perfect car. I was honestly in love without even driving the car. I definitely recommend this place. Mike helped me a lot as well as Kristina was so nice to me. God bless you guys I will be back and I will recommend everyone to come here. Best prices and high quality cars.

We purchased a 2021 BMW X5 and worked with Jack, we couldn't be more satisfied with our purchase! The process was super easy and stress free. Professional, responsive, transparent! If you want to get into the right car and have a hassle free experience go see Jack!

Saturday was my first time at Chicago Auto Place and it was my best experience ever buying a vehicle hands down. My sales associate was Rob and I’ve already told about 10 other people and will continue to refer my friends and family to him. The whole process couldn’t have been any easier. This is how buying a car should be no pressure and nice and smooth from beginning to end.

This place is amazing, just got a BMX x6 2021 and I’m so happy. Definitely recommend this place. They make you feel like home and explain everything that’s going on, no hidden fees everything you agree to you personally are adding yourself. Thank you Ricky for the excellent service I will be back. Thank you Kristina for biking me out fast and efficiently.

Edgar was super helpful and quick with everything! Definitely will send family and friends back to work with everyone here at chicago auto place. From Edgar who was my sales rep all the way to the owner coming out and showing me the numbers and getting everything situated was easy. Jorge in finance helped me with getting insurance and also explaining all my warranties with the car.

The buying process was super easy and Robert made sure I was satisfied with the car first and for most without ever even talking money. Definitely recommend coming here nobody is pushy and they ensure their vehicle’s are up to standard.

Great place with selection of many type of cars. Very friendly staff. Especially Luna ! Closing a deal is quick without forcing or pressure. Over all great experience.

I was recommended to your establishment by a satisfied customer looking for a car and I met a salesman named Eric Santiago and he showed me all kinds of cars. I eyed a Audi A 7 and fell in love with it. Eric told me everything about it and was very knowledgeable about the car. I had no choice but to purchase it.

Absolutely recommend purchasing a vehicle at Chicago Auto Place! I have purchased several vehicles here and each time was a pleasurable experience. The staff here is extremely friendly, knowledgeable, and helpful! Definitely will be making my next car purchase here again and so should everyone that’s in the market for a vehicle!

I would highly recommend this place to anyone looking for a deal on a car. Great place with even better staff, very friendly and welcoming environment. All transactions were extremely smooth and efficient with the helpful staff. They have a high selection of everything for a great value and within reason. Usually closing a deal is a all day thing, here your in and out. The customer service was great and super helpful without forcing pressure on you or just trying to sell you any car. Over all great customer service and would highly recommend to anyone look for a car.

Jorge and Edger was very efficient and patient with helping me look for the right car to purchase. I've test drove a few Audi cars but I knew exactly what I wanted. Felt very delighted about the car I picked and purchased. I highly recommend Chicago Auto Place, team is Awesome!

Do not underestimate the location...it will amaze you how professional and helpful everyone is in this dealership. As a female buyer I felt very comfortable to buy and trust them. There are a few things that my car needs to be done like another key, some minor scratches, buffing, remove some interior lights and all have been promised, by Mike, to come in and they will take care of it and provide me a loaner till it is done. Sweeeet! Definitely will come again!

Had a Great experience here, purchased an almost fully loaded E-350 from 2012, with 80,000 miles on it. My sales person was Luis Ortega. For a used car with that many miles they included an extra 30,000 mile bumper to bumper warranty on the car, which I didn't expect to get a warranty on. At an extra cost of course but, being a european car the price for the peace of mind was well worth it. Happy to know I'm covered in the event of anything mechanical happening to the car after purchase. Tires, brake pads and as far as I could tell the rotors where all brand new OEM. The new tires on the car are Goodyear as well. I have pretty bad credit but they where more then willing to help me out. My APR is high but expected no less as this is great way for me to help restore my credit. I read all the bad reviews on here. Not sure where people are getting their negative experience from. If I purchase another Used vehicle after this one, it will probably be from them. Me and my friend who was there with me where also fed dinner once the deal was done, so that was a plus. If your a serious buyer, they are serious sellers.

These guys are great. Got 2010 gmc and they work with me.. sale man was Erick. Great guy. Took time no hustle or being push into car. Help me get what I want. Great staff great cars

I recently purchased my 2011 BMW 335i xDrive from Chicago Auto Place and I couldn’t have been more pleased with my buying experience! The Staff and salesman were great! They were super easy to work with and the car is great! Would highly recommend this dealership to everyone I know!

So far my best experience of buying a car, the staff took their time and explained everything to me down to the boring details. I will definitely do business here again.

My experience at Chicago Auto Place was wonderful. It was not like any other used car dealership. They were very professional without any pressure at all. They also had a very good inventory. I would recommend them to anyone.

Just like regular dealer. They try to sell you with best promises. After selling car, they don't know you. After selling $80k car you have to stand by your word. it is not small amount of money. Of course it is used car going to have some small problems. if you are not going to fix it just be honest tell customers it is what it is. don't lie customer that you will take care it. before signing everything just get everything done. after signing they don't even answer the phone.

If in the market for a car, this is the place!! Very friendly staff and their vehicle selection is great! Would very much recommend!!

Oh I love this place great people to deal with. The best buying car experience I have had in a long time. Thank you Edgar so much

Just like regular dealer. They try to sell you with best promises. After selling car, they don't know you. After selling $80k car you have to stand by your word. it is not small amount of money. Of course it is used car going to have some small problems. if you are not going to fix it just be honest tell customers it is what it is. don't lie customer that you will take care it. before signing everything just get everything done. after signing they don't even answer the phone.

Professional and capable, they can work out any deal you want no cap

My experience at Chicago Auto Place was wonderful. It was not like any other used car dealership. They were very professional without any pressure at all. They also had a very good inventory. I would recommend them to anyone.

Ok… a great place to buy a car. I bought my dream car after a long search. Ricky was informative friendly and made it easy to execute the purchase at a great price. Highly recommend.

great costumer service, very helpful. helped me find my dream car nd hooked me up at a good price w/terrible credit score. asian girl named rhiezelle was very preppy nd enthusiastic throughout the entire process great energy nd great vibes 10/10 would go back to buy the whole lot if I could♥️ love y’all.

Beautiful cars...worst service and support after purchase I've ever encountered in buying cars over the past 45 years. I purchased the Jaguar over the internet and flew to Chicago to pick it up. During the negotiation, if the sales staff responded to my calls, texts, emails, voice-mails, it was never timely and often rude. Salesperson agreed to a price one moment, only to try to increase their offered price moments later. The minute the car leaves their lot, do not expect any help with any problems that arise unless it challenges the IL 15/500 warranty law. Even something as simple as windshield washers or TPMS warning lights were not anything they would help with repair once I began driving the car out of Chicago...a true "Tail-Light Warranty". Be VERY careful particularly if purchasing over the internet. I'm providing one "star" due to the quality of their cars and the speed of the transaction once in Chicago.

Amazing experience. Very great customer experience. They made me feel like I was family.

Purchased a truck a week ago and was very pleased with the entire process. Facility welcomes you with upbeat music inside and outside! Jorge was our salesman and was very accommodating. The car we were interested in did have some minor problems and were fixed without question. He was never pushy or made those annoying follow up calls to get you to buy the car. They let me make the decision when we were ready. Process was easy and would do business with them again! Go check them out!

I recently stopped by & had the pleasure coming across Edgar. I’ve been browsing for a car for a while it was until I stopped by this Chicago auto shop that I finally came across something that sparked a big interest. Thanks to Edgar for really taking the time to answer all my questions I had, hear out my concerns & as well as he assured me that I will be helped out greatly on anyway during & after car purchase! Thank you for it all : ]

As a dealer trusted these guys and bought a car at full asking price. No title! They kept my deposit even tho I paid for the vehicle via wire! Called numerous times and everyone ignores you! Wanted to speak with an owner and simply get ignored! I don’t mind spending some money to take them to court which I think will be fun! I would stay away from these dishonest people once they get your money everything changes. They won’t respond to calls or call you back. Very sad to see people like these in car business

My first time buying a car from a dealer and it was an amazing experience. Luis Ortega was so helpful and was able to convince me of what car suited me best. Very easy process and I was able to go home with a car I loved! Such a clean facility and they have really nice cars there! I would definitely recommend this place to anyone that wants to buy a new or used car!

Rheizelle was a pleasure to work. She made the whole process easy and answered all of my questions. I appreciate her taking the time to find the best deal for me and my family. Thanks so much Rheizelle!

Eric was not letting me leave outta there without the type of car I wanted. The people I dealt with were aggressive, polite, an efficient! I'd definitely go back

What a wonderful time with my new friends at Chicago Auto Place!!! Luis Ortega is just perfect. He took my calls almost every day. Haley the receptionist was always cordial and helpful. Jack in finance researched many items with a friendly voice. And then there is the Mike (the Big Guy) who made it all happen. I highly recommend the entire experience to any and all. Thank you, Paul H Davies Sr

Thank you Alex Kopec.This was easily the best car buying experience ever! I called Saturday and talked with the receptionist Amanda for quite some time. She answered most of my questions right off the bat and then transferred me to a sales rep named Alex. Thank you Amanda. Alex and I set up an appointment bright and early for Monday morning. I was looking at the 2009 Cobalt SS sedan, very rare car, typically beat to trash and tuned up to 450hp. Alex said this car was SSTOCK and in great condition with all the records of the car to prove it. I lived two hours away but took the leap of faith Monday morning. I got there at 9:00am. Everyone was smiling and happy to help. Alex and I spent roughly four hours that day ensuring that I get the car I wanted and to make sure it was the right vehicle for me. He didn't try to get me out of the deal or get me into another vehicle. He worked hard for me, having to go to his general manager multiple times. Alex had the GM come over and talk to me face to face to ensure that I would be accommodated to my liking. I even got approved for financing a small amount on the used Cobalt. Not the easiest thing to do and the GM "Jack" did in under an hour. I spent the remaining time in the finance office with Michelle and she took great care of me up to the end. The overall price didn't budge much on the car, but I was very happy with the warranties I got and left knowing i am fully covered if anything were to happen in my, "new to me", used 2009 Chevy Cobalt SS Thank you for your time Chicago Auto Place Team!

I was expecting better the car I wanted was over priced and the back of the seat was falling apart. I was insulted when I made a reasonable offer needless to say I didn’t not buy a car from them. I found the same vehicle and purchased from a different dealership 3k cheaper and 1 year newer 30 mins after leaving thanks for saving me money guys!!!

Amazing and professional experience from start to finish!! Erick Santiago was awesome to work with answered all my questions and walked me through my concerns. The vehicle was just as listed, nicr and clean. Responded quickly to emails, got me financed quickly and in a reasonable and comfortable payment. The Carfax was so helpful! It was a great experience and I would recommended any one to check out Chicago Auto Place for their new vehicle.

First and foremost I would like to give thanks to Reeve Wallis for helping me to get my first car! I found the car on Car guru. I was undecided about the car at first but he helped decide by answering all my questions and negotiated with me on a great deal for both of us. I Love the car! I walked out the dealership with the car I always wanted and I am completely satisfied with their commitment and customer service. Update! Brandon the service managers was great! He fixed any issues with the car! Hassle free! Great service! Highly recommended!

Never have I gone to a dealer so we’ll organized and welcoming. Reeve and Michelle have the BEST customer service that I’ve seen, better than Chick-Fil-A and you can quote me on that. They really work with you and are on your side 100% to help you find what’s best for you and your budget. I am definitely recommending this place for friends who are looking for some nice cars. Thanks again for the amazing experience

I bought a used F-150 for one of my guys in the my company as a thank you for all of his years of loyalty and hard work. The sales team was great to work with during the transaction but when the truck arrived the antenna was gone and base plate broken (see pic). I had already paid for the truck and shipping so I took delivery but immediately notified my sales person and sent this pic. He assured me they would make it right. Subsequent emails from Robert stated the part was ordered and would be shipping to me shortly. I only wanted the part; my guys would install it which I though was fair for the dealer and myself. Weeks went by and I as I followed up the replies got more and more vague. Finally I copied my sales person and a few others in the office whom I dealt with on the purchase and let them know that if they didn't send me the part by the end of that week I'll just buy it locally. (I never got the part) The issue here is when buying a vehicle whereby you are having it shipped there is little recourse should the dealer not follow through on it's obligation to make deficiencies like this right. If buying a vehicle such as I did be aware of what happened to me and know I didn't even get an apology or acknowledgement that they dropped the ball and didn't do what they said nor make it right. In the end us buyers are on our own once the check clears which is unfortunate. My advice is find a more upstanding dealer.

The worst customer service! At the beginning they are very welcoming, they have their ways to get you financed, no arguing that, but they get pretty bad interest rate, so they would promise if you make 6 to12 payments on time they will refinance the car for way better interest, I tried that! That’s when you start calling and your call wouldn’t get past the person on the front desk or the salesmen who cannot really help you. In my case it went for more than 10 days between me going there filling out the form to refinance and them finally have the financing manager call me to tell me try State Farm Bank! That was with daily follow up! Their reason to not being able to refinance is “ You drove a lot of miles on the car, and the only way is to get a new car for a better rate”!!!! On top of all that, most of their cars have been wrecked They would try to trick you people, DO NOT BUY THE CAR IN THE FIRST PLACE

Found my dream car here, however the dealer and management are unethical and not to be trusted.If your buying a car just go somewhere else. Two days after I got my car home the check engine light came on, so I checked the code and took it to an Audi dealer to have it fixed. It needed new spark plugs and coils, so I had it repaired. In the mean time, the dealer would not even call back about the problem. Two days later the check engine light popped on again so I ran the code and the car needs a new thermostat. This is all only 4 days after we bought it! called the dealer again and was able to talk to someone, they refused to do anything. I understand a used car needs maintenance but the lack of communication, support or help is what is upsetting. Also, it’s very obvious that they cleared the code on the engine just to sell the car!

Terrible customer service, they are liars, they were very rude and unprofessional. Finance lady very combative & agrumentative. Will not be doing business with them anymore & would recommend this place.

The whole staff was very kind right when I walked through the door. Very warm and welcoming. I had a great experience working with erick, he was was really helpful and you can tell he cared about getting my family and I into a reliable vehicle at a great rate. The entire process was quick and it's for certain that Chicago Auto Place has earned my business. I will definitley be coming back when I'm ready for another vehicle.

What a disappointing experience!!!! I called and inquired about a Jaguar for sale. I was given an appointment time to come check it out and to ask for Bree. After making an hour drive to this dealership I was told that Bree was with a customer so a young man named Alex assisted me. The car was sitting on the showroom floor and it appeared to be in very good condition. Just from the looks alone I had a high interest in possibly making the purchase. Alex asked if I'd be trading in a vehicle and also wanted to know if I'd be financing the car. I told him I may trade in a vehicle depending on what they'd be willing to offer me for it. I already obtained financing from my credit union so I didn't need their assistance with that. I told Alex I'd like to take the car for a test drive and he told me no problem I just need to make a copy of your driver's license. When he returned he said his boss told him they needed to run a credit application on me to see what kind of buyer I am. I said "Are you serious?" He said yes we have to do that before we move the car. (Hmm now I'm wondering if this is because of my race) I told him thanks for his help and I exited the dealership. Since I had a good hour to drive back home I decided to call back to the dealership to get some clarification on this issue from a Manager. The receptionist that answered the phone wanted to know what was the issue I was having. I gave her a brief explanation of what happened and she put me on hold for 15 minutes while she went to get a Manager. After 15 minutes went by she got back on the phone and said "Sorry our managers are busy right now but what Alex told you is correct". What a cowardly act by the management team not wanting to address this matter!!! I informed her that I didn't agree with that process if that's truly the way they conduct business. So if you're a cash buyer or you have your own financing in tact I suggest you avoid car shopping here unless you don't mind having unnecessary inquiries on your credit report. I've test driven a vehicle at this dealership in the past and they did not run a credit report on me. I believe they were just being lazy and didn't want to move other cars out of the way to get the car out that I was interested in. SHAME ON YOU CHICAGO AUTO PLACE!!!!! This unprofessional behavior just costed you a customer that was seriously ready to make a purchase. (If you even care)

Chicago Auto Place is a well-managed FULL dealership with very personable and caring people. I couldn't thank them enough for saving the day when other dealerships were giving me the run around. They made me feel welcomed and they treated me like a "real person" - & NOT JUST A CREDIT SCORE!!! They all worked together rather quickly to handle my situation with care. Ricky & Zeeko got me the deal I wanted & they all still know my name when I return for service! VERY CLASSY AND FRIENDLY PLACE!!! I had a great experience! I would recommend this dealership to anyone who is looking for a nice car!!! :)

Drove 1.5 hours to purchase and vehicle, very disappointed that the finance manager did not even seem interested in selling me this vehicle. I did have a nice salesman but that about the best I can say for this dealership. I wasn’t asking for anything unusual or unreasonable, just replace the tires or adjust the price to off set bald tires, oh well after reading the google reviews probably in my best interest that the deal fell through. I would not purchase from them now as I am Leary of this dealership.