Chattanooga First Federal Credit Union Broad St, Chattanooga

I have been a member of Chattanooga First Federal Credit Union for about five years, and it is the greatest financial institution I've ever experienced. When I started with Chattanooga First, I was in the process of rebuilding credit and needed an extensive amount of handholding. Not only did I get the advice and counseling I needed, they were willing to walk me through the processes to improve my situation. They cared about me, and I never sensed I was bothering them. Some of my concerns were intricate, and I needed the time they freely gave me. Several years later, my credit score is back about 700 and I just closed on a house with Chattanooga First. They also have my auto note of four years, and have done more for me than I can ever express. Chattanooga First is the epitome and a golden example of the credit union concept, a movement which began a century ago to service the needs of individuals and families in a truly cooperative manner. I tell the staff of Chattanooga First how much I appreciate them regularly. I'm just one member, but I feel as though my issues matter to every rep to whom I speak and with whom I do business. There is no possible way I could have accomplished this much without Chattanooga First Federal Credit union, and I say this from the bottom of my heart. They are a key part of my plan to keep my financial life stable, growing and backed up by the best information and services available to me. They have the ability to make decisions locally. Customer service, to me, has been extraordinary.

I opened a savings account here, and I wanted it separated from my bank, because if I have spare money, I'll spend it! Terri sat with me and went over my credit with me and helped guide me on my way. I'm starting savings late, at 37, but she was very helpful and said that 37 is better than 47, or 57! She even offered to help get my bills in order once my credit rating goes up a few points. They go the extra mile because they do care. Thank you!

I LOVE my Credit Union. I get the best service I've ever gotten anywhere. Very responsive to questions I've had. Just did a ReFi and it went smooth as silk. I also have my auto loan there. I would highly recommend CFFCU.

I've been a member here for 12 years and my dad for 30. They have always help us.

Great place to bank and have great rates too!!!!

As a newer member of CFFCU I have been very happy with the level of service I have received, and I am about to work on a mortgage through them as well. Getting to know their staff has been enjoyable; it's clear that they are a true members first organization. Being smaller does allow them to know you better and therefore be able help you in a more personal way. They are missing some of the mobile banking that I have been able to do with larger banks in the past, though after talking to them about this I know they are trying to move more extensive services into place as quickly as possible. I really like the low loan rates and high interest rates that I can receive here, too.

I've had two loans. One for a motorcycle that I paid off with out issues. The 2nd I have now, and everything was fine until this month. My checking account was compromised which made my payment late. I called to ask if they would waive the late fee... NOPE! and not that nice about it either. Cited Federal regulations. Well I've had late fees waived at CU's and Banks before under the same circumstance. The staff person started ranting about not going to lose her job blah blah blah. That's OK, I won't be back and I won't, and don't recommend this group.

Chattanooga First Federal Credit Union has been a very awful experience for me. I will be contacting the BBB and filing a claim. Their practices that they utilize internally in their office is sub par from other banks I have worked with. Needless to say, I am a very dissatisfied customer. Very disrespectful manor in which they speak with you on the phone and very poor service.

Have had several things financed through them and have been a member for 3 years the customer service is really poor and I will never go back